Question Bottlenecking? Controller/Game Freeze?

Jan 26, 2022
Hello Tom's Hardware users, I'm asking for a friend about a situation on which I think his cpu/gpu may be a culprit to his controller situation on a game he has been playing. The game is Final Fantasy XIV MMO, and hes at the minimum requirements in terms of the base cpu speed of like 2.4ghz. His issues is that he uses a ps4/ps5 controller to play the game in which it does support controller users and it seems to disconnect and freeze his game at times within intervals of approx 20 mins of game time. We ruled out a new usb wire, tried all 6 ports, bought a brand new controller and the issue is still persistent and its happening on other games as well. FFXIV version he bought was outside of the steam marketplace (Square Enix themselves) and we thought this could of been an issue however, even with steam games the issue still happens. Any Ideas on what to troubleshoot and help is appreciated thank you.


OS Name Microsoft Windows 10 Home
Version 10.0.19042 Build 19042
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name RED
System Manufacturer Gigabyte Technology Co., Ltd.
System Model B360M-DS3H
System Type x64-based PC
System SKU Default string
Processor Intel(R) Core(TM) i5-8400 CPU @ 2.80GHz, 2808 Mhz, 6 Core(s), 6 Logical Processor(s)
BIOS Version/Date American Megatrends Inc. F4, 4/3/2018
SMBIOS Version 3.1
Embedded Controller Version 255.255
BaseBoard Manufacturer Gigabyte Technology Co., Ltd.
BaseBoard Product B360M DS3H
BaseBoard Version x.x
Platform Role Desktop
Secure Boot State Off
PCR7 Configuration Binding Not Possible
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\system32
Boot Device \Device\HarddiskVolume2
Locale United States
Hardware Abstraction Layer Version = "10.0.19041.1151"
User Name RED\redki
Time Zone Eastern Standard Time
Installed Physical Memory (RAM) 24.0 GB
Total Physical Memory 23.9 GB
Available Physical Memory 15.0 GB
Total Virtual Memory 31.4 GB
Available Virtual Memory 19.5 GB
Page File Space 7.50 GB
Page File C:\pagefile.sys
Kernel DMA Protection Off
Virtualization-based security Not enabled
Device Encryption Support Reasons for failed automatic device encryption: TPM is not usable, PCR7 binding is not supported, Hardware Security Test Interface failed and device is not Modern Standby, Un-allowed DMA capable bus/device(s) detected, TPM is not usable
Hyper-V - VM Monitor Mode Extensions Yes
Hyper-V - Second Level Address Translation Extensions Yes
Hyper-V - Virtualization Enabled in Firmware Yes
Hyper-V - Data Execution Protection Yes