bought a cpu with a broken corner piece

[Josh Arroyo]

Need some help, I bought an i7 4790k off tiger direct. Opened the box to find a corner piece is broken off. Anybody expierence this? Do I have to buy another one or could I get a replacement?

 

[V1ctor89]

Can you attach a close-up photo with that corner? I would like to see how much damage it has taken.

 

[Josh Arroyo]

I have no idea how to post a pic without a url on a cell phone.

 

[V1ctor89]

Normally they should be able to replace that on the spot, provided that you can show proof it was not user damage. However, if the broken bit has not taken any of the pins with it and it only looks like a small scratch, you can install it and see if it works. If there was no damage to the internal circuits or the core, it should work just fine. Also , make sure the metal cap on the top is not bent or displaced, otherwise there will be cooling problems.

 

[bmacsys]

Need some help, I bought an i7 4790k off tiger direct. Opened the box to find a corner piece is broken off. Anybody expierence this? Do I have to buy another one or could I get a replacement?

I surely would RMA it unless you broke it yourself.