Brand new computer, freezes in windows 10 after 2-15 minutes

[daboo]

Friend of mine bought a new computer for hes son and i built it together for him since ive done that about 1000+ times in my lifetime as a tech guy, but now i came into a problem i havent seen before and thought i ask you guys for help !


The speccs are as follows:

HDD: Samsung 850 EVO Series 250GB
PSU + Case : Cooler Master Elite 310 Silver / Black - EVGA 500W White
GPU: Gigabyte GeForce GTX970 G1 Gaming 4GB
Motherboard: Gigabyte GA-B150M-DS3H DDR3
Memory: Crucial BallistixSport 2x4GB 1600MHz
HDD2: Seagate Desktop HDD 2TB 7200RPM
CPU: Intel Core i5-6400 2.70GHz
Fresh install of windows 10.


Everything boots up fine, i get into windows and drivers etc gets installed, then suddenly everything freezes completly, no bluescreen, no event viewer errors, just basicly "stop" and nothing works.

I tested this so far:

disabled all onboard stuff in bios, tested to reinstall the windows about 10 times, tested 1 piece of ram, 2 piece of ram, and ram from another computer, same with GPU and HDD's and PSU (basicly swapped everything from another computer exept motherboard and CPU, still same thing happends).


what puzzles me is that the computer works 100% fine, nothing seems wrong, then it suddenly locks completly. all temeratures are fine, all performance is up to par, everything seems in order.
games run at max fps etc (if i even manage to start em before it freezes)



anyone got any clues please let me know, the 12 year old boy waiting for this computer is calling every day asking how hes computer is comming along and im feeling so bad for him 🙁


looks to me like i need to return it, but im asking here as a last resort.

 

[navalweaponsofficer]

Did you check for or update the MB UEFI? Same for the SSD. Beyond that IDK.

 

[quilciri]

You could start a log in event viewer and maybe luck out.

Beyond that, If you've literally swapped all components (PSU, memory, GPU, HDD) and are still encountering the issue, you've already narrowed it down to Mobo or CPU. Unless you have another compatible mobo or CPU, there's no feasible way I know of to determine which it is, so I'd exchange both.

Have you tried with only the system SSD connected and not the storage drive? I doubt that's causing it, just CYA.

 

[daboo]

yeah i tried to run everything in seperate instances, only thing i cant replace is mobo / cpu due to compatibility, but i tested every other piece and they work fine on other computers, so has to be a mobo / CPU issue, i have to send em back it seems, tried to update bios etc aswell but nothing changed.

Feels like i tried pretty much everything and same result.
Was pretty sure i was going to send it back, just always nice to check if i forgotten something thanks for the help guys!

 

[coma_berenices]

Hi,
I got same cpu and ssd but just on slightly different mobo:
GA-B150-HD3 DDR3
I had 3 freezes already since I built it last month. Usually once a week or two. Never had any problems with any part (RAM, PSU, DISK) prior to changing to skylake cpu and new gigabyte mobo. Had same setup with old cpu and mobo for 5 years without any issue.

Asked Gigabyte support for any hint and they replied with standard reinstall windows stuff.
Pathetic!