hang-the-9 :
Make sure you internet connection is good, try it on a cable if you are using wireless now. You may also need to lower the graphics a bit. What are the exact specs on the laptop?
Operating System: Windows 8.1 64-bit (6.3, Build 9600) (9600.winblue_gdr.131030-1505)
System Manufacturer: Dell Inc.
System Model: Inspiron 5737
BIOS: A07
Processor: Intel(R) Core(TM) i7-4500U CPU @ 1.80GHz (4 CPUs), ~2.4GHz
Memory: 16384MB RAM
Available OS Memory: 16264MB RAM
DirectX Version: DirectX 11
AMD Radeon HD 8870M graphics chip