Question brand new custom pc stuttering

[Daniel_422]

I have done every stress test to man, it doesn't replicate the issue, i play rocket league for 5 minutes, cpu usage gets to 100% and starts stuttering. the computer will completely freeze, ignore all inputs, then go back to normal after 2-3 seconds, then stay normal for 1-2 seconds. then repeat. CPU temps are always at 60-65c when this happens. I Don't know how to manage event viewer but i read all the errors during that time and it's nothing that could cause this to happen. In task manager the System and system interrupt service spike up in usage during the time the event happens. Am i looking at bad power management or bad hardware? oh and sound stutters during it as well
Intel i5-9600k
nvme samsung 970 500 gb
hx750 modular power supply
rtx 2070
phantom gaming x asrock motherboard

 

[richiestang_78]

Is this a new build with a clean installation of Windows? Or did you use a HDD/SDD from another PC with Windows already installed?

If its the latter you need to start with a clean installation of Windows, otherwise there are too many possible issues.

 

[Flapybird]

Open cpu z and see what is the max voltage that he can get on load.Did you overclock the chip too high voltage. Is it brand new.

 

[Daniel_422]

on another thread someone seemed to have an issue super similar to mine, https://cdn.discordapp.com/attachments/644666019956391957/714203843327557642/unknown.png
i changed it from 20 minutes to 0 minutes, lets see if it fixes it
I have a brand new windows pro 64 bit installation that i bought for it and installed. it's on a new os

 

[Daniel_422]

Nope i'm still experiencing the issue.

 

[Nemesia]

Go there - https://www.userbenchmark.com/

Download the free benchmark by clicking on "free download".

Run the test and paste the page it gives you at the end here.

 

[Daniel_422]

Nemesia, I'll do that but it always passes benchmarks.

 

[Nemesia]

Nemesia, I'll do that but it always passes benchmarks.

I still want to see the details of the results

 

[Daniel_422]

Go there - https://www.userbenchmark.com/

Download the free benchmark by clicking on "free download".

Run the test and paste the page it gives you at the end here.

https://www.userbenchmark.com/UserRun/28544716

 

[Nemesia]

https://www.userbenchmark.com/UserRun/28544716

Looks fine to me.

Did you install the chipset drivers? Installed the latest Nvidia drivers? Did all your Windows updates and you're on Windows 10 1909?

Is that HX750 Corsair PSU an old PSU you took from a past build or did you buy it new?

What is the GPU temp?

Board BIOS version?

 

[Daniel_422]

The psu is new, windows update 1909. chipset drivers are not showing on the manufacturers website. GPU temp is 45 under no load, maxes out at 70 under heaven benchmark after 30~ minutes but typically stays at 65c

https://imgur.com/a/Y7IX2z3

View: https://imgur.com/a/Y7IX2z3

 

[Nemesia]

The psu is new, windows update 1909. chipset drivers are not showing on the manufacturers website. GPU temp is 45 under no load, maxes out at 70 under heaven benchmark after 30~ minutes but typically stays at 65c

https://imgur.com/a/Y7IX2z3

View: https://imgur.com/a/Y7IX2z3

"chipset drivers are not showing on the manufacturers website."

So you did not install any chipset drivers? Did you install any from that list and if yes which one?

 

[Daniel_422]

i showed a picture depicting that the chipset drivers are NOT on their website. I do not know where to find it.
https://www.asrock.com/mb/Intel/Z390 Phantom Gaming X/#Support

 

[Nemesia]

i showed a picture depicting that the chipset drivers are NOT on their website. I do not know where to find it.
https://www.asrock.com/mb/Intel/Z390 Phantom Gaming X/#Support

The chipset drivers is on that list. It's the "INF" driver.

 

[Daniel_422]

updated. will check to see if i still have stuttering.

 

[Daniel_422]

yup still stuttering

 

[Daniel_422]

I've discovered if i put it into power save mode it no longer crashes, Could someone help me discover what power settings i need to do to overclock my pc without it crashing?