- Dec 15, 2023
- 5
- 0
- 10
So I just bought a brand new gaming laptop that should be pretty good, but it's worse than my old laptop, and I have no clue why. I need some help.
Original State
- 11 year old laptop, bought for webbrowsing & microsoft office. Nothing special.
- Plays game perfectly.
The games I play: Entropia Universe & Dota2
Never had any issues with either of them. That pc easily ran both. Even with tons of windows & tabs of edge open & multiple excel windows. No issue for that old poor laptop.
So I'd say that the games aren't that demanding.
Current State
- Brand new gaming laptop: MSI Raider GE78HX 13VH-255BE
- Clean install. Nothing installed on it except the factory tools from MSI, Geforce,..) and those 2 games.
Processor: Intel Core i9
Cores: Tetracosa core (24)
Speed: 2.2 GHz
Turbo Speed: 5.5 GHz
RAM: 32GB (2x16GB)
Disk: 2TB SSD (1 disk)
Graphics Card: NVIDIA GeForce RTX 4080 (12GB memory)
Cache: 36MB
OS: Windows 11
Issue
Even though my 11 year old laptop runs these 2 games very smoothly, this brand new gaming laptop seems to have huge issues with them:
- Dota 2: Every time someone uses a skill with a lot of visual graphics, my screen gets stuck for 10 seconds. During teamfights, when multiple people use skills, I often find my screen being stuck for over a minute, resulting in seeing myself dead or seeing my team having won the fight without me.
- Entropia Universe: When pressing buttons to move, very often the keys are "sticking". (they're not really sticky, it's a brand new laptop, but what I mean is that the action happens with a delay, but then suddenly it keeps happening. For example, I press left side 2 seconds, nothing happens for the first 3 seconds, but then suddenly my avatar moves to the left for 20 seconds long). While typing in the chat, very often the game stops writing my chat, and then like 20-30seconds later, the text starts coming on there, but character by character, very slowly.
What I already did
- Thought it would be a driver issue, so I updated all my drivers
- Updating drivers didn't help, so I tried using DDU to uninstall all drivers, and reinstall them
- I checked if it was maybe lag caused by WIFI: ping to google constantly between 8 and 14. Old laptop not having any issues at that same time as the new laptop is lagging.
- Checked the monitoring of RAM, CPU usage,... All staying in low %, even during lag moments
- Contacted MSI Support: they mentioned that it sounds like a motherboard defect, they gave me a new laptop. Got it since yesterday... Same issues!!!
Please help me out, I'm really annoyed by the fact that a so called beast of a gaming laptop can't even run old games that my 11 year old laptop runs smoothly.
Original State
- 11 year old laptop, bought for webbrowsing & microsoft office. Nothing special.
- Plays game perfectly.
The games I play: Entropia Universe & Dota2
Never had any issues with either of them. That pc easily ran both. Even with tons of windows & tabs of edge open & multiple excel windows. No issue for that old poor laptop.
So I'd say that the games aren't that demanding.
Current State
- Brand new gaming laptop: MSI Raider GE78HX 13VH-255BE
- Clean install. Nothing installed on it except the factory tools from MSI, Geforce,..) and those 2 games.
Processor: Intel Core i9
Cores: Tetracosa core (24)
Speed: 2.2 GHz
Turbo Speed: 5.5 GHz
RAM: 32GB (2x16GB)
Disk: 2TB SSD (1 disk)
Graphics Card: NVIDIA GeForce RTX 4080 (12GB memory)
Cache: 36MB
OS: Windows 11
Issue
Even though my 11 year old laptop runs these 2 games very smoothly, this brand new gaming laptop seems to have huge issues with them:
- Dota 2: Every time someone uses a skill with a lot of visual graphics, my screen gets stuck for 10 seconds. During teamfights, when multiple people use skills, I often find my screen being stuck for over a minute, resulting in seeing myself dead or seeing my team having won the fight without me.
- Entropia Universe: When pressing buttons to move, very often the keys are "sticking". (they're not really sticky, it's a brand new laptop, but what I mean is that the action happens with a delay, but then suddenly it keeps happening. For example, I press left side 2 seconds, nothing happens for the first 3 seconds, but then suddenly my avatar moves to the left for 20 seconds long). While typing in the chat, very often the game stops writing my chat, and then like 20-30seconds later, the text starts coming on there, but character by character, very slowly.
What I already did
- Thought it would be a driver issue, so I updated all my drivers
- Updating drivers didn't help, so I tried using DDU to uninstall all drivers, and reinstall them
- I checked if it was maybe lag caused by WIFI: ping to google constantly between 8 and 14. Old laptop not having any issues at that same time as the new laptop is lagging.
- Checked the monitoring of RAM, CPU usage,... All staying in low %, even during lag moments
- Contacted MSI Support: they mentioned that it sounds like a motherboard defect, they gave me a new laptop. Got it since yesterday... Same issues!!!
Please help me out, I'm really annoyed by the fact that a so called beast of a gaming laptop can't even run old games that my 11 year old laptop runs smoothly.
Facebook
Twitter
Instagram