Question Brand new PC, freezes randomly

Feb 28, 2019
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Hi everybody,

I recently bought a new computer. At first it was working really great, but then when I started working on it : Adobe premiere video editing, PS post-production, Vray sketchup rendering, my computer just freezes randomly. When this problem occurs, the screen just freezes, and there is no response form neither mouse or keyboard (Ctrl+Alt+Del, Caps Lock,..). After it freezes my GPU fan goes in turbo mode and computer starts overheating (or at least that happened more occasionally before I bought additional fan on top). The only solution is to hard reset it. PC was custom built from parts that were compatible in a professional PC company.

I already checked for last updates on windows 10, all my drivers are up to date, also my UEFI bios. I did a disk fragmentation or RAM check, I´m not sure how is it called. I checked in event viewer what could cause this problem, but there was nothing suspicios going on, so the problem does not log into event viewer.
I installed number of fan control software, now I´m using FAN EXPERT 4 and GIGABYTE extreme gaming software.

If it helps, when I set all my fans to turbo mode, 100% power, I get at least +1-5 minutes bonus time for working.

My specs from benchmark:

UserBenchmarks: Game 123%, Desk 158%, Work 169%
CPU: AMD Ryzen TR 2950X - 111.7%
GPU: Nvidia GTX 1070-Ti - 121.6%
SSD: Samsung 970 Evo NVMe PCIe M.2 1TB - 315.9%
HDD: Toshiba P300 1TB - 104.4%
USB: Toshiba StorE HDD 750GB - 14%
RAM: Crucial CT16G4DFD824A.M16FD 2x16GB - 42.8%
MBD: Asus PRIME X399-A

PC case has a closed front panel with one rear fan, one top fan and water cooled system Enermax. PC case PHANTEKS Eclipse P300

Thanks,
 
Feb 28, 2019
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cpu/gpu temp under load?
make and model of the psu?
CPU temp. on reboot 16-20°C, motherboard 35°C (bios)
Based on MSI Afterburner both CPU and GPU are ranging between 35 and 45°C when running normally.

I made 4 tests and sadly 4 time hard reboot. MSI show steady CPU 39°C GPU 41°C.

Rendering 3 times with Vray:
  1. CPU 49°C GPU 41°C
  2. CPU 41°C GPU 41°C
  3. CPU 40°C GPU 42°C.
On third hard reset / reboot GPU fan 100%, temp. 48°C

Picture edit in Capture One:

1. CPU 39°C GPU 43°C.

PSU is LC 6650GP3 v2.3
 
Feb 28, 2019
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