Hello guys.
I got a brand new PC on Tuesday, and I had problems with it shutting down randomly when playing games, and I took it to the dealer I bought it from, they had a look at it, and there was a label on the surface of the CPU cooler, which the guy who built the PC had forgotten to remove before installing it. Now that they took care of that, I got it back, and I used it for like a day, and it worked like a charm.
Then last night, I went to play Warzone, and I couldn't play it, because I kept getting errors and the game crashed each time I tried to enter the Warzone menu, where you choose game modes and customize your character. I had to underclock the GPU for it to work, but even then when I played it for a while, it started crashing again with the same message.
I gave up, and tried Rainbow Six: Siege, and well I launched it, and even that game crashed at the screen where it connects to the Ubisoft servers.
I managed to get it to work one time, if I used Nvidia Experience to force the settings to be the lowest setting possible, and when I did that the graphics were all messed up with random triangles and lines all over the place.
So, my question Is this:
Do you guys think the PC has been damaged by the CPU cooler thing, or is it a software issue?
I've tried doing a clean install of Windows and the problem is still there for both games.
Temperatures are normal on the CPU, GPU and motherboard.
SPECS:
Intel i7 9700K 3.6 GHz.
MSI Nvidia Geforce RTX 2070 Super 8GB
AsRock Z390 Phantom Gaming 4S
16GB RAM, 2x8GB Ram, and they are identical.
The Case is a MSI Gungnir 100d
WD Blue 3D Nand 500GB M.2 SSD
PSU Ritoro Enigma 850WG2
I got a brand new PC on Tuesday, and I had problems with it shutting down randomly when playing games, and I took it to the dealer I bought it from, they had a look at it, and there was a label on the surface of the CPU cooler, which the guy who built the PC had forgotten to remove before installing it. Now that they took care of that, I got it back, and I used it for like a day, and it worked like a charm.
Then last night, I went to play Warzone, and I couldn't play it, because I kept getting errors and the game crashed each time I tried to enter the Warzone menu, where you choose game modes and customize your character. I had to underclock the GPU for it to work, but even then when I played it for a while, it started crashing again with the same message.
I gave up, and tried Rainbow Six: Siege, and well I launched it, and even that game crashed at the screen where it connects to the Ubisoft servers.
I managed to get it to work one time, if I used Nvidia Experience to force the settings to be the lowest setting possible, and when I did that the graphics were all messed up with random triangles and lines all over the place.
So, my question Is this:
Do you guys think the PC has been damaged by the CPU cooler thing, or is it a software issue?
I've tried doing a clean install of Windows and the problem is still there for both games.
Temperatures are normal on the CPU, GPU and motherboard.
SPECS:
Intel i7 9700K 3.6 GHz.
MSI Nvidia Geforce RTX 2070 Super 8GB
AsRock Z390 Phantom Gaming 4S
16GB RAM, 2x8GB Ram, and they are identical.
The Case is a MSI Gungnir 100d
WD Blue 3D Nand 500GB M.2 SSD
PSU Ritoro Enigma 850WG2
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