Hi, thanks for letting me ask this question. So last night I helped a friend build his first PC. This was my second time building a PC.
All the parts were brand new. Everything was going fairly well. We had some trouble figuring out how to connect the GPU to the power supply but we finally figured that out. And then we had some difficulties with the front panel connections. The first time we plugged things in incorrectly and the PC wouldn't power on. We fixed that though and the PC booted up.
The PC was up running. I checked if it had the latest version of BIOS... it did. I installed Windows 10 pro from a USB drive. We booted the PC up and it finished the Windows install. After registering his license we started downloading programs and drivers, etc. The wifi was working... things were looking good.
At this point the PC has been on for about a hour and he's still downloading apps when suddenly the screen goes black and his computer powers off. We try to turn it back on and the fans spins for a half second and then nothing (not even fans). We try pressing the power button again and nothing. I plug the computer into a different outlet and nothing.
What should we do next? Did we get a faulty PSU? Is that where I should start?
Here's the part list: https://pcpartpicker.com/user/philzilla/saved/#view=7CykXL
CPU: AMD Ryzen 5 3600 3.6 GHz 6-Core Processor
Motherboard: MSI B450 TOMAHAWK MAX ATX AM4 Motherboard
Memory: G.Skill Ripjaws V 16 GB (2 x 8 GB) DDR4-3600 Memory
Storage: Western Digital Blue 1 TB M.2-2280 Solid State Drive
Video Card: Gigabyte GeForce RTX 2070 SUPER 8 GB GAMING OC 3X Video Card
Case: NZXT H510 ATX Mid Tower Case
Power Supply: EVGA SuperNOVA GA 750 W 80+ Gold Certified Fully Modular ATX Power Supply
Wireless Network Adapter: Asus PCE-AC55BT B1 PCIe x1 802.11a/b/g/n/ac Wi-Fi Adapter
Windows 10 Pro
All the parts were brand new. Everything was going fairly well. We had some trouble figuring out how to connect the GPU to the power supply but we finally figured that out. And then we had some difficulties with the front panel connections. The first time we plugged things in incorrectly and the PC wouldn't power on. We fixed that though and the PC booted up.
The PC was up running. I checked if it had the latest version of BIOS... it did. I installed Windows 10 pro from a USB drive. We booted the PC up and it finished the Windows install. After registering his license we started downloading programs and drivers, etc. The wifi was working... things were looking good.
At this point the PC has been on for about a hour and he's still downloading apps when suddenly the screen goes black and his computer powers off. We try to turn it back on and the fans spins for a half second and then nothing (not even fans). We try pressing the power button again and nothing. I plug the computer into a different outlet and nothing.
What should we do next? Did we get a faulty PSU? Is that where I should start?
Here's the part list: https://pcpartpicker.com/user/philzilla/saved/#view=7CykXL
CPU: AMD Ryzen 5 3600 3.6 GHz 6-Core Processor
Motherboard: MSI B450 TOMAHAWK MAX ATX AM4 Motherboard
Memory: G.Skill Ripjaws V 16 GB (2 x 8 GB) DDR4-3600 Memory
Storage: Western Digital Blue 1 TB M.2-2280 Solid State Drive
Video Card: Gigabyte GeForce RTX 2070 SUPER 8 GB GAMING OC 3X Video Card
Case: NZXT H510 ATX Mid Tower Case
Power Supply: EVGA SuperNOVA GA 750 W 80+ Gold Certified Fully Modular ATX Power Supply
Wireless Network Adapter: Asus PCE-AC55BT B1 PCIe x1 802.11a/b/g/n/ac Wi-Fi Adapter
Windows 10 Pro