[SOLVED] Brand New PC - Overheat Issue

[Exdeus]

Hello All. Just purchased a brand new MSI desktop that arrived Sunday. Tonight, playing World of Warcraft I started having intermittent internet issues. Restarted PC and received overheat warning, which then proceeded to boot. After booting checked with MSI Dragon Center and CPUID HWMonitor, both showing CPU temps at 127 degrees Celsius. Need any help you can provide in what could potentially be happening here. This is pre-built and was running fine up until today. Even with the last half hour of running no games and just internet, the CPU temperature is not showing as lowering at all.

I've pasted the CPUID HWMonitor captures below. Specs also listed above that. Truly appreciate any help you can provide me with!

• Intel Core™ i7-10700K 8 Cores 3.8-5.1 GHz 16M Cache
• NVIDIA® GeForce RTX™ 3080 Ti 12GB GDDR6X
• 32GB DDR4 3000Mhz (16GB x 2)
• 2TB M.2 NVMe SSD
• 2TB 3.5" 7200 RPM HDD
• Intel® Wi-Fi 6 AX200 2x2 802.11ax (2.4Gbps)
• MSI’s LED Button - Customize your desktop with 60 lighting effects.
• Latest Wi-Fi 6 (802.11ax) for redefined wireless gaming experience
• Easy to upgrade with standard MSI components and case
• MSI Z490 Motherboard - A durable high-performance motherboard made for gaming.
• 120mm Dragon CPU Liquid Cooler for optimizing heat dissipation

CPUID HWMonitor Report
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Binaries
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HWMonitor version 1.4.4.0

Monitoring
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Mainboard Model Z490-A PRO (MS-7C75) (0x0000049A - 0xB5BE7A7C)

LPCIO
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LPCIO Vendor Winbond
LPCIO Vendor ID 0x5CA3
LPCIO Chip ID 0xD5
LPCIO Revision ID 0x92
Config Mode I/O address 0x4E
Config Mode LDN 0xB
Config Mode registers
00 01 02 03 04 05 06 07 08 09 0A 0B 0C 0D 0E 0F
00 FF FF 00 FF FF FF FF 0B FF FF FF FF FF FF FF FF
10 FF FF 00 FF FF AA FF FF FF FF 02 02 00 00 AA B2
20 D5 92 BD DF 39 FE 40 77 00 F9 80 20 82 8A 00 A2
30 01 FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF
40 FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF
50 FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF
60 0A 20 00 00 FF FF FF FF FF FF FF FF FF FF FF FF
70 00 FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF
Register space LPC, base address = 0x0A20


Hardware Monitors
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Hardware monitor Nuvoton NCT6687
Voltage 0 0.00 Volts [0x0] (+12V)
Voltage 1 5.10 Volts [0x3FC0] (+5V)
Voltage 2 0.81 Volts [0x32C0] (CPU VCORE)
Voltage 3 0.78 Volts [0x1840] (DRAM)
Voltage 4 0.77 Volts [0x3040] (IO)
Voltage 5 0.81 Volts [0x32E0] (SA)
Voltage 6 0.00 Volts [0x0] (+3.3V)
Temperature 0 127 degC (260 degF) [0x7F] (CPU)
Temperature 1 69 degC (156 degF) [0x45] (SYS)
Temperature 2 71 degC (159 degF) [0x47] (MOS)
Temperature 3 116 degC (240 degF) [0xF4] (PCH)
Temperature 4 127 degC (260 degF) [0x7F] (Socket)
Fan 0 1207 RPM [0x4B7] (CPU)
Fan 1 3986 RPM [0xF92] (Pump)
Fan 2 951 RPM [0x3B7] (SYS1)
Fan 5 981 RPM [0x3D5] (SYS4)
Fan 6 972 RPM [0x3CC] (SYS5)
Fan 7 929 RPM [0x3A1] (SYS6)
Hardware registers

Hardware monitor D3D

Hardware monitor NVIDIA NVAPI
Voltage 0 0.76 Volts [0x2F4] (GPU)
Power 0 5.86 pc (GPU)
Temperature 0 42 degC (107 degF) [0x2A] (GPU)
Temperature 1 48 degC (118 degF) [0x30] (Memory)
Temperature 2 48 degC (118 degF) [0x30] (Hot Spot)
Fan 0 0 RPM [0x0] (GPU #0)
Fan 1 0 RPM [0x0] (GPU #1)
Clock Speed 0 210.00 MHz [0xD2] (Graphics)
Clock Speed 1 405.00 MHz [0x195] (Memory)
Clock Speed 2 n.a. (Processor)


Processors
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CPU Groups 1
CPU Group 0 16 CPUs, mask=0xFFFF

Number of sockets 1
Number of threads 16

APICs
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Socket 0
-- Core 0 (ID 0)
-- Thread 0 0
-- Thread 1 1
-- Core 1 (ID 1)
-- Thread 2 2
-- Thread 3 3
-- Core 2 (ID 2)
-- Thread 4 4
-- Thread 5 5
-- Core 3 (ID 3)
-- Thread 6 6
-- Thread 7 7
-- Core 4 (ID 4)
-- Thread 8 8
-- Thread 9 9
-- Core 5 (ID 5)
-- Thread 10 10
-- Thread 11 11
-- Core 6 (ID 6)
-- Thread 12 12
-- Thread 13 13
-- Core 7 (ID 7)
-- Thread 14 14
-- Thread 15 15

Timers
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ACPI timer 3.580 MHz
Perf timer 10.000 MHz
Sys timer 1.000 KHz


Processors Information
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Socket 1 ID = 0
Number of cores 8 (max 8)
Number of threads 16 (max 16)
Manufacturer GenuineIntel
Name Intel Core i7 10700K
Codename Comet Lake
Specification Intel(R) Core(TM) i7-10700K CPU @ 3.80GHz
Package (platform ID) Socket 1200 LGA (0x1)
CPUID 6.5.5
Extended CPUID 6.A5
Core Stepping Q0/G1
Technology 14 nm
TDP Limit 125.0 Watts
Tjmax 100.0 °C
Core Speed 2398.8 MHz
Multiplier x Bus Speed 24.0 x 100.0 MHz
Base frequency (cores) 100.0 MHz
Base frequency (ext.) 100.0 MHz
Stock frequency 3800 MHz
Max frequency 5100 MHz
Instructions sets MMX, SSE, SSE2, SSE3, SSSE3, SSE4.1, SSE4.2, EM64T, VT-x, AES, AVX, AVX2, FMA3
Microcode Revision 0xEC
L1 Data cache 8 x 32 KB (8-way, 64-byte line)
L1 Instruction cache 8 x 32 KB (8-way, 64-byte line)
L2 cache 8 x 256 KB (4-way, 64-byte line)
L3 cache 16 MB (16-way, 64-byte line)
Preferred cores 2 (#6, #7)
Max CPUID level 00000016h
Max CPUID ext. level 80000008h
FID/VID Control yes


Turbo Mode supported, enabled
Max non-turbo ratio 38x
Max turbo ratio 51x
Max efficiency ratio 8x
Speedshift Autonomous
O/C bins unlimited
Ratio 1 core 51x
Ratio 2 cores 51x
Ratio 3 cores 49x
Ratio 4 cores 48x
Ratio 5 cores 48x
Ratio 6 cores 47x
Ratio 7 cores 47x
Ratio 8 cores 47x
Ratio 9 cores 1x
Ratio 10 cores 2x
Ratio 11 cores 3x
Ratio 12 cores 4x
Ratio 13 cores 5x
Ratio 14 cores 6x
Ratio 15 cores 7x
Ratio 16 cores 8x
IA Voltage Mode PCU adaptive
IA Voltage Offset 0 mV
GT Voltage Mode PCU adaptive
GT Voltage Offset 0 mV
LLC/Ring Voltage Mode PCU adaptive
LLC/Ring Voltage Offset 0 mV
Agent Voltage Mode PCU adaptive
Agent Voltage Offset 0 mV
TDP Level 125.0 W @ 38x
TDP Level 95.0 W @ 35x

Temperature 0 32 degC (89 degF) (Package)
Temperature 1 28 degC (82 degF) (Core #0)
Temperature 2 29 degC (84 degF) (Core #1)
Temperature 3 29 degC (84 degF) (Core #2)
Temperature 4 28 degC (82 degF) (Core #3)
Temperature 5 28 degC (82 degF) (Core #4)
Temperature 6 31 degC (87 degF) (Core #5)
Temperature 7 29 degC (84 degF) (Core #6)
Temperature 8 30 degC (86 degF) (Core #7)
Voltage 0 +0.00 Volts (IA Offset)
Voltage 1 +0.00 Volts (GT Offset)
Voltage 2 +0.00 Volts (LLC/Ring Offset)
Voltage 3 +0.00 Volts (System Agent Offset)
Voltage 4 0.71 Volts (VID #0)
Voltage 5 0.71 Volts (VID #1)
Voltage 6 0.71 Volts (VID #2)
Voltage 7 0.71 Volts (VID #3)
Voltage 8 1.26 Volts (VID #4)
Voltage 9 1.25 Volts (VID #5)
Voltage 10 0.72 Volts (VID #6)
Voltage 11 0.71 Volts (VID #7)
Power 00 13.10 W (Package)
Power 01 6.70 W (IA Cores)
Power 02 n.a. (GT)
Power 03 6.40 W (Uncore)
Power 04 0.60 W (DRAM)
Clock Speed 0 2398.82 MHz (Core #0)
Clock Speed 1 2398.82 MHz (Core #1)
Clock Speed 2 799.61 MHz (Core #2)
Clock Speed 3 799.61 MHz (Core #3)
Clock Speed 4 4697.70 MHz (Core #4)
Clock Speed 5 3398.33 MHz (Core #5)
Clock Speed 6 799.61 MHz (Core #6)
Clock Speed 7 2398.82 MHz (Core #7)
Core 0 max ratio 50.0 (effective 50.0)
Core 1 max ratio 50.0 (effective 50.0)
Core 2 max ratio 50.0 (effective 50.0)
Core 3 max ratio 50.0 (effective 50.0)
Core 4 max ratio 50.0 (effective 50.0)
Core 5 max ratio 50.0 (effective 50.0)
Core 6 max ratio 51.0 (effective 51.0)
Core 7 max ratio 51.0 (effective 51.0)

 

[Darkbreeze]

Remove the CPU cooler, or at least check it to ensure that it is fully seated on on sides/corners. A CPU cooler that has either popped loose or broken part of it's mounting hardware is really about one of the only ways this could start happening under normal conditions.

If necessary, get a tube of fresh thermal paste, remove the CPU cooler and re-apply it. Also, make sure that all installed fans are working properly. Also, go into the BIOS and find the pump data and make sure there is a sufficient RPM signal for the header the pump is attached to. Chances are good with a cheap-o MSI 120mm cooler like this that it may be experiencing a pump failure.

 

[Exdeus]

Remove the CPU cooler, or at least check it to ensure that it is fully seated on on sides/corners. A CPU cooler that has either popped loose or broken part of it's mounting hardware is really about one of the only ways this could start happening under normal conditions.

If necessary, get a tube of fresh thermal paste, remove the CPU cooler and re-apply it. Also, make sure that all installed fans are working properly. Also, go into the BIOS and find the pump data and make sure there is a sufficient RPM signal for the header the pump is attached to. Chances are good with a cheap-o MSI 120mm cooler like this that it may be experiencing a pump failure.

Checked pump in BIOS it is operating at around 4000rpm. Also checked fans and air flow setup. CPU cooler firmly attached as well. So I went ahead and unplugged the PC from the wall mounted surge protector I bought from APC and it corrected itself. That was the only change since last use. All CPU temps are showing at around 33 - 41 degrees Celsius. Would it be possible that an inadequate power supply could cause the issue? I'm going to put it back under minor load with the game and see if it occurs again.

https://www.amazon.com/APC-Protecto...ll+outlet+plug+extender&qid=1626930878&sr=8-1

 

[Darkbreeze]

That's a piece of junk. Just look at the first images in the user reviews down below at the link you linked to and that will probably tell you most of what you need to know about that product. Especially if you have the problem WITH it in use but not when you plug directly into the wall.

 

[Exdeus]

That's a piece of junk. Just look at the first images in the user reviews down below at the link you linked to and that will probably tell you most of what you need to know about that product. Especially if you have the problem WITH it in use but not when you plug directly into the wall.

Agreed - just put the PC under load again and absolutely no issues. Seems to be the cause of the issue is whatever that thing is doing. Thanks for your time mate, I appreciate it!

 

[Darkbreeze]

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