Broadband connection problem, internal wiring

[Guest]

Archived from groups: microsoft.public.windowsxp.general (More info?)

I can connect to broadband by moving the PC into my bedroom, removing the
cover from the telephone socket in there and plugging the modem directly into
the socket. This is not a satisfactory solution as I do not plan to surf in
bed.

In other telephone sockets in other rooms, the modem has a flashing green
ADSL light which means it is not working properly.

My fixed line telephone supplier says is it not a line problem and the ISP
(the same company) says it is not a broadband problem. If it is my problem,
how do I solve it?

I use Windows XP and Internet explorer

 

[Guest]

Archived from groups: microsoft.public.windowsxp.general (More info?)

"campden" <campden@discussions.microsoft.com> wrote in message
news:6F6A5F2C-C7DB-4B36-B97A-903CC446D8B6@microsoft.com...
>
>
> I can connect to broadband by moving the PC into my bedroom, removing
> the
> cover from the telephone socket in there and plugging the modem directly
> into
> the socket. This is not a satisfactory solution as I do not plan to surf
> in
> bed.
>
> In other telephone sockets in other rooms, the modem has a flashing
> green
> ADSL light which means it is not working properly.
>
> My fixed line telephone supplier says is it not a line problem and the ISP
> (the same company) says it is not a broadband problem. If it is my
> problem,
> how do I solve it?
>
> I use Windows XP and Internet explorer

Pull the socket out of the wall in the bedroom and look at the color of the
wires attached to the back of the socket. Now go down to the room where you
want your DSL to work and pull the socket out of the wall and make sure the
wires attached to it are the same color as the ones in the bedroom. If not,
make it so.

Otherwise, pcbutts1 offered the best solution so far.

Good Luck,

Carl

 

[Guest]

Archived from groups: microsoft.public.windowsxp.general (More info?)

campden wrote:

>
> I can connect to broadband by moving the PC into my bedroom, removing the
> cover from the telephone socket in there and plugging the modem directly into
> the socket. This is not a satisfactory solution as I do not plan to surf in
> bed.
>
> In other telephone sockets in other rooms, the modem has a flashing green
> ADSL light which means it is not working properly.
>
> My fixed line telephone supplier says is it not a line problem and the ISP
> (the same company) says it is not a broadband problem. If it is my problem,
> how do I solve it?
>
> I use Windows XP and Internet explorer


It's not internal wiring, it's the way the line filter is wired at the
interface box.

Call the phone company back and tell them to move the filter connections
at the interface box so the phone jack you want to use is the one that
is not filtered.

Steve

 

[Guest]

Archived from groups: microsoft.public.windowsxp.general (More info?)

Thanks for the idea, which I will try, but you would not believe the
difficulty I have been having in getting any sense out of them at all.

"Steve N." wrote:

> campden wrote:
>
> >
> > I can connect to broadband by moving the PC into my bedroom, removing the
> > cover from the telephone socket in there and plugging the modem directly into
> > the socket. This is not a satisfactory solution as I do not plan to surf in
> > bed.
> >
> > In other telephone sockets in other rooms, the modem has a flashing green
> > ADSL light which means it is not working properly.
> >
> > My fixed line telephone supplier says is it not a line problem and the ISP
> > (the same company) says it is not a broadband problem. If it is my problem,
> > how do I solve it?
> >
> > I use Windows XP and Internet explorer
>
>
> It's not internal wiring, it's the way the line filter is wired at the
> interface box.
>
> Call the phone company back and tell them to move the filter connections
> at the interface box so the phone jack you want to use is the one that
> is not filtered.
>
> Steve
>

 

[Guest]

Archived from groups: microsoft.public.windowsxp.general (More info?)

Thanks for the idea. I will have a look, but I am not confident about wiring
telephone circuits. Taking the top off the main socket is as far as i have
taken it so far.

"Vagabond Software" wrote:

> "campden" <campden@discussions.microsoft.com> wrote in message
> news:6F6A5F2C-C7DB-4B36-B97A-903CC446D8B6@microsoft.com...
> >
> >
> > I can connect to broadband by moving the PC into my bedroom, removing
> > the
> > cover from the telephone socket in there and plugging the modem directly
> > into
> > the socket. This is not a satisfactory solution as I do not plan to surf
> > in
> > bed.
> >
> > In other telephone sockets in other rooms, the modem has a flashing
> > green
> > ADSL light which means it is not working properly.
> >
> > My fixed line telephone supplier says is it not a line problem and the ISP
> > (the same company) says it is not a broadband problem. If it is my
> > problem,
> > how do I solve it?
> >
> > I use Windows XP and Internet explorer
>
> Pull the socket out of the wall in the bedroom and look at the color of the
> wires attached to the back of the socket. Now go down to the room where you
> want your DSL to work and pull the socket out of the wall and make sure the
> wires attached to it are the same color as the ones in the bedroom. If not,
> make it so.
>
> Otherwise, pcbutts1 offered the best solution so far.
>
> Good Luck,
>
> Carl
>
>
>

 

[Guest]

Archived from groups: microsoft.public.windowsxp.general (More info?)

GEEK SQUAD
http://www.bestbuy.com/site/olspage.jsp?id=pcmcat38200050030&type=category

--
Carey Frisch
Microsoft MVP
Windows XP - Shell/User
Microsoft Newsgroups

-------------------------------------------------------------------------------------------

"campden" wrote:

| I can connect to broadband by moving the PC into my bedroom, removing the
| cover from the telephone socket in there and plugging the modem directly into
| the socket. This is not a satisfactory solution as I do not plan to surf in
| bed.
|
| In other telephone sockets in other rooms, the modem has a flashing green
| ADSL light which means it is not working properly.
|
| My fixed line telephone supplier says is it not a line problem and the ISP
| (the same company) says it is not a broadband problem. If it is my problem,
| how do I solve it?
|
| I use Windows XP and Internet explorer

 

[Guest]

Archived from groups: microsoft.public.windowsxp.general (More info?)

Order inside wire maintenance through your phone company. Then call them up
and tell them your DSL is not working even if they say they see no problem
on the line you have to get a tech out to your place to see what you are
talking about.

--


The best live web video on the internet http://www.seedsv.com/webdemo.htm
NEW Embedded system W/Linux. We now sell DVR cards.
See it all at http://www.seedsv.com/products.htm
Sharpvision simply the best http://www.seedsv.com



"campden" <campden@discussions.microsoft.com> wrote in message
news:6F6A5F2C-C7DB-4B36-B97A-903CC446D8B6@microsoft.com...
>
>
> I can connect to broadband by moving the PC into my bedroom, removing
> the
> cover from the telephone socket in there and plugging the modem directly
> into
> the socket. This is not a satisfactory solution as I do not plan to surf
> in
> bed.
>
> In other telephone sockets in other rooms, the modem has a flashing
> green
> ADSL light which means it is not working properly.
>
> My fixed line telephone supplier says is it not a line problem and the ISP
> (the same company) says it is not a broadband problem. If it is my
> problem,
> how do I solve it?
>
> I use Windows XP and Internet explorer

 

[Guest]

Archived from groups: microsoft.public.windowsxp.general (More info?)

I am trying to get them to visit but they say there is no land line problem.
I have been getting a complete run around from them and am even thinking of
changing back to British Telecom. Thanks for the idea though and i will keep
trying.

"pcbutts1" wrote:

> Order inside wire maintenance through your phone company. Then call them up
> and tell them your DSL is not working even if they say they see no problem
> on the line you have to get a tech out to your place to see what you are
> talking about.
>
> --
>
>
> The best live web video on the internet http://www.seedsv.com/webdemo.htm
> NEW Embedded system W/Linux. We now sell DVR cards.
> See it all at http://www.seedsv.com/products.htm
> Sharpvision simply the best http://www.seedsv.com
>
>
>
> "campden" <campden@discussions.microsoft.com> wrote in message
> news:6F6A5F2C-C7DB-4B36-B97A-903CC446D8B6@microsoft.com...
> >
> >
> > I can connect to broadband by moving the PC into my bedroom, removing
> > the
> > cover from the telephone socket in there and plugging the modem directly
> > into
> > the socket. This is not a satisfactory solution as I do not plan to surf
> > in
> > bed.
> >
> > In other telephone sockets in other rooms, the modem has a flashing
> > green
> > ADSL light which means it is not working properly.
> >
> > My fixed line telephone supplier says is it not a line problem and the ISP
> > (the same company) says it is not a broadband problem. If it is my
> > problem,
> > how do I solve it?
> >
> > I use Windows XP and Internet explorer
>
>
>

 

[Guest]

Archived from groups: microsoft.public.windowsxp.general (More info?)

begin  trojan.vbs ... On Wednesday 24 August 2005 09:44 am, Carey Frisch
[MVP] had this to say in microsoft.public.windowsxp.general:

> GEEK SQUAD
> http://www.bestbuy.com/site/olspage.jsp?id=pcmcat38200050030&type=category
>
What a total jerk!

--
Have you been MicroShafted today?
To mess up a Linux box, you need to work *at* it.
To mess up a Windows box, you need to work *on* it.

 

[Guest]

Archived from groups: microsoft.public.windowsxp.general (More info?)

Thanks for the information but i live in England and the company you
suggested does not operate here

"-rwxrw-r--" wrote:

> begin trojan.vbs ... On Wednesday 24 August 2005 09:44 am, Carey Frisch
> [MVP] had this to say in microsoft.public.windowsxp.general:
>
> > GEEK SQUAD
> > http://www.bestbuy.com/site/olspage.jsp?id=pcmcat38200050030&type=category
> >
> What a total jerk!
>
> --
> Have you been MicroShafted today?
> To mess up a Linux box, you need to work *at* it.
> To mess up a Windows box, you need to work *on* it.
>

 

[Jon]

Archived from groups: microsoft.public.windowsxp.general (More info?)

Got microfilters in all your sockets?

Jon


"campden" <campden@discussions.microsoft.com> wrote in message
news:6F6A5F2C-C7DB-4B36-B97A-903CC446D8B6@microsoft.com...
>
>
> I can connect to broadband by moving the PC into my bedroom, removing
> the
> cover from the telephone socket in there and plugging the modem directly
> into
> the socket. This is not a satisfactory solution as I do not plan to surf
> in
> bed.
>
> In other telephone sockets in other rooms, the modem has a flashing
> green
> ADSL light which means it is not working properly.
>
> My fixed line telephone supplier says is it not a line problem and the ISP
> (the same company) says it is not a broadband problem. If it is my
> problem,
> how do I solve it?
>
> I use Windows XP and Internet explorer

 

[dl]

Archived from groups: microsoft.public.windowsxp.general (More info?)

wrong continent

"Carey Frisch [MVP]" <cnfrisch@nospamgmail.com> wrote in message
news:OSvursMqFHA.2592@TK2MSFTNGP12.phx.gbl...
> GEEK SQUAD
> http://www.bestbuy.com/site/olspage.jsp?id=pcmcat38200050030&type=category
>
> --
> Carey Frisch
> Microsoft MVP
> Windows XP - Shell/User
> Microsoft Newsgroups
>
> --------------------------------------------------------------------------
-----------------
>
> "campden" wrote:
>
> | I can connect to broadband by moving the PC into my bedroom, removing
the
> | cover from the telephone socket in there and plugging the modem directly
into
> | the socket. This is not a satisfactory solution as I do not plan to
surf in
> | bed.
> |
> | In other telephone sockets in other rooms, the modem has a flashing
green
> | ADSL light which means it is not working properly.
> |
> | My fixed line telephone supplier says is it not a line problem and the
ISP
> | (the same company) says it is not a broadband problem. If it is my
problem,
> | how do I solve it?
> |
> | I use Windows XP and Internet explorer

 

[Guest]

Archived from groups: microsoft.public.windowsxp.general (More info?)

"campden" wrote:
>
> I can connect to broadband by moving the PC into my bedroom,
> removing the cover from the telephone socket in there and plugging
> the modem directly into the socket. This is not a satisfactory
> solution as I do not plan to surf in bed.
>
> In other telephone sockets in other rooms, the modem has a
> flashing green ADSL light which means it is not working properly.
>
> My fixed line telephone supplier says is it not a line problem and
> the ISP (the same company) says it is not a broadband problem.
> If it is my problem, how do I solve it?
>
> I use Windows XP and Internet explorer


It sounds like a microfilter problem - either all the other lines
run through the same lowpass microfilter or they each have
a lowpass microfilter on them - which is to keep the ADSL
signal out of the analog telephone devices. (The ADSL
modem has its own built-in highpass filter to keep telephone
noise out of its ADSL circuitry.) It's a simple re-wiring project
and most Do-It-Yourselfers do it themselves. But for more
info, check into the NG "comp.dcom.xdsl" . In your case, the
ADSL provider (which may be one side of the telco that is
contracted by the ISP side of the telco to provide the ADSL
connectivity) should give you more help - either in hardware
plus instructions or in sending out a technician to your premises.
Ask your ISP to provide you with the telephone no. of the
broadband (ADSL) department of the telco.

Be aware that if they do any wiring work on your premises'
side of the outside junction box, they're justified in charging
you a nominal extra fee for it - usually by the hour.

*TimDaniels*

 

[Guest]

Archived from groups: microsoft.public.windowsxp.general (More info?)

yes, thank you, but thank you for the idea

"Jon" wrote:

> Got microfilters in all your sockets?
>
> Jon
>
>
> "campden" <campden@discussions.microsoft.com> wrote in message
> news:6F6A5F2C-C7DB-4B36-B97A-903CC446D8B6@microsoft.com...
> >
> >
> > I can connect to broadband by moving the PC into my bedroom, removing
> > the
> > cover from the telephone socket in there and plugging the modem directly
> > into
> > the socket. This is not a satisfactory solution as I do not plan to surf
> > in
> > bed.
> >
> > In other telephone sockets in other rooms, the modem has a flashing
> > green
> > ADSL light which means it is not working properly.
> >
> > My fixed line telephone supplier says is it not a line problem and the ISP
> > (the same company) says it is not a broadband problem. If it is my
> > problem,
> > how do I solve it?
> >
> > I use Windows XP and Internet explorer
>
>
>

 

[Guest]

Archived from groups: microsoft.public.windowsxp.general (More info?)

Thereisno problem contacting the other part of the telco, the only thing they
do is transfer me to whichever one I have not telephoned. They are talking
about £100 per hour, not so nominal, but I am now considering it as an option.

Thanks for your help

"Timothy Daniels" wrote:

> "campden" wrote:
> >
> > I can connect to broadband by moving the PC into my bedroom,
> > removing the cover from the telephone socket in there and plugging
> > the modem directly into the socket. This is not a satisfactory
> > solution as I do not plan to surf in bed.
> >
> > In other telephone sockets in other rooms, the modem has a
> > flashing green ADSL light which means it is not working properly.
> >
> > My fixed line telephone supplier says is it not a line problem and
> > the ISP (the same company) says it is not a broadband problem.
> > If it is my problem, how do I solve it?
> >
> > I use Windows XP and Internet explorer
>
>
> It sounds like a microfilter problem - either all the other lines
> run through the same lowpass microfilter or they each have
> a lowpass microfilter on them - which is to keep the ADSL
> signal out of the analog telephone devices. (The ADSL
> modem has its own built-in highpass filter to keep telephone
> noise out of its ADSL circuitry.) It's a simple re-wiring project
> and most Do-It-Yourselfers do it themselves. But for more
> info, check into the NG "comp.dcom.xdsl" . In your case, the
> ADSL provider (which may be one side of the telco that is
> contracted by the ISP side of the telco to provide the ADSL
> connectivity) should give you more help - either in hardware
> plus instructions or in sending out a technician to your premises.
> Ask your ISP to provide you with the telephone no. of the
> broadband (ADSL) department of the telco.
>
> Be aware that if they do any wiring work on your premises'
> side of the outside junction box, they're justified in charging
> you a nominal extra fee for it - usually by the hour.
>
> *TimDaniels*
>
>

 

[Nightowl]

Archived from groups: microsoft.public.windowsxp.general (More info?)

campden wrote on Thu, 25 Aug 2005:

>Thereisno problem contacting the other part of the telco, the only thing they
>do is transfer me to whichever one I have not telephoned. They are talking
>about £100 per hour, not so nominal, but I am now considering it as an option.

Hi campden

This is diabolical! Is it Telewest? I hope not BT!

The point is the ISP has sold you a service which does not work. They
may have got their telco side to do a cursory check at the exchange, but
it isn't good enough to then say there's nothing wrong and leave you to
it. You shouldn't be having to deal with the telco directly yourself
either -- it's the ISP's responsibility as your provider.

It *is* a line problem -- your modem is not able to sync with the
exchange. Ring up the ISP again and insist they arrange with the telco
to sort it out. You are not getting the service you pay them for.

*If* an engineer has to do extensive rewiring of your sockets (which I
would think unlikely given that you have the normal modern BT-type
sockets), it would be fair enough to charge you for the work. But an
initial visit to see and troubleshoot the problem should be free.

Let us know how you get on.

--
Nightowl

 

[Guest]

Archived from groups: microsoft.public.windowsxp.general (More info?)

Thanks Nightowl, I entirely agree with you: neither BT or Telewest. I will
try them again.

"Nightowl" wrote:

> campden wrote on Thu, 25 Aug 2005:
>
> >Thereisno problem contacting the other part of the telco, the only thing they
> >do is transfer me to whichever one I have not telephoned. They are talking
> >about £100 per hour, not so nominal, but I am now considering it as an option.
>
> Hi campden
>
> This is diabolical! Is it Telewest? I hope not BT!
>
> The point is the ISP has sold you a service which does not work. They
> may have got their telco side to do a cursory check at the exchange, but
> it isn't good enough to then say there's nothing wrong and leave you to
> it. You shouldn't be having to deal with the telco directly yourself
> either -- it's the ISP's responsibility as your provider.
>
> It *is* a line problem -- your modem is not able to sync with the
> exchange. Ring up the ISP again and insist they arrange with the telco
> to sort it out. You are not getting the service you pay them for.
>
> *If* an engineer has to do extensive rewiring of your sockets (which I
> would think unlikely given that you have the normal modern BT-type
> sockets), it would be fair enough to charge you for the work. But an
> initial visit to see and troubleshoot the problem should be free.
>
> Let us know how you get on.
>
> --
> Nightowl
>

 

[Guest]

Archived from groups: microsoft.public.windowsxp.general (More info?)

You are not the only one, I have hardwired ADSL Microfilters, as the only
thing that will run on my lines is ADSL ( a vpn from a server to a server -
r-syncing my firms live linux server to their development server -
v.complicated- but keeps program updated at remote office) and BT told me I
DID not need normal microfilters due to my option, unfortunately I do! as
they havent Hardwired the ADSL Microfilters, but this causes grief, as my
colleague wanted to move the server to another location, and the telephone
extension (BT Fitted) that was put in place with an RJ11 connection wasnt
hardwired, there for the VPN couldnt run until that had been done as we did
not have a microfilter with RJ11 Connections

Keep hastling, but if you can sync up in your bedroom, (i assume it is the
same line) run a telephone extension cable down to the other room, and it
should work. if they are different external lines (diff. numbers) your telco
has adsled the wrong line.

James

"campden" wrote:

> Thanks Nightowl, I entirely agree with you: neither BT or Telewest. I will
> try them again.
>
> "Nightowl" wrote:
>
> > campden wrote on Thu, 25 Aug 2005:
> >
> > >Thereisno problem contacting the other part of the telco, the only thing they
> > >do is transfer me to whichever one I have not telephoned. They are talking
> > >about £100 per hour, not so nominal, but I am now considering it as an option.
> >
> > Hi campden
> >
> > This is diabolical! Is it Telewest? I hope not BT!
> >
> > The point is the ISP has sold you a service which does not work. They
> > may have got their telco side to do a cursory check at the exchange, but
> > it isn't good enough to then say there's nothing wrong and leave you to
> > it. You shouldn't be having to deal with the telco directly yourself
> > either -- it's the ISP's responsibility as your provider.
> >
> > It *is* a line problem -- your modem is not able to sync with the
> > exchange. Ring up the ISP again and insist they arrange with the telco
> > to sort it out. You are not getting the service you pay them for.
> >
> > *If* an engineer has to do extensive rewiring of your sockets (which I
> > would think unlikely given that you have the normal modern BT-type
> > sockets), it would be fair enough to charge you for the work. But an
> > initial visit to see and troubleshoot the problem should be free.
> >
> > Let us know how you get on.
> >
> > --
> > Nightowl
> >

 

[Guest]

Archived from groups: microsoft.public.windowsxp.general (More info?)

Thank you for your sympathy, sailor_boy. I have now transferred my fixed
line to BT and am hoping to call them in to remedy the situation real soon
now.

"sailor_boy" wrote:

> You are not the only one, I have hardwired ADSL Microfilters, as the only
> thing that will run on my lines is ADSL ( a vpn from a server to a server -
> r-syncing my firms live linux server to their development server -
> v.complicated- but keeps program updated at remote office) and BT told me I
> DID not need normal microfilters due to my option, unfortunately I do! as
> they havent Hardwired the ADSL Microfilters, but this causes grief, as my
> colleague wanted to move the server to another location, and the telephone
> extension (BT Fitted) that was put in place with an RJ11 connection wasnt
> hardwired, there for the VPN couldnt run until that had been done as we did
> not have a microfilter with RJ11 Connections
>
> Keep hastling, but if you can sync up in your bedroom, (i assume it is the
> same line) run a telephone extension cable down to the other room, and it
> should work. if they are different external lines (diff. numbers) your telco
> has adsled the wrong line.
>
> James
>
> "campden" wrote:
>
> > Thanks Nightowl, I entirely agree with you: neither BT or Telewest. I will
> > try them again.
> >
> > "Nightowl" wrote:
> >
> > > campden wrote on Thu, 25 Aug 2005:
> > >
> > > >Thereisno problem contacting the other part of the telco, the only thing they
> > > >do is transfer me to whichever one I have not telephoned. They are talking
> > > >about £100 per hour, not so nominal, but I am now considering it as an option.
> > >
> > > Hi campden
> > >
> > > This is diabolical! Is it Telewest? I hope not BT!
> > >
> > > The point is the ISP has sold you a service which does not work. They
> > > may have got their telco side to do a cursory check at the exchange, but
> > > it isn't good enough to then say there's nothing wrong and leave you to
> > > it. You shouldn't be having to deal with the telco directly yourself
> > > either -- it's the ISP's responsibility as your provider.
> > >
> > > It *is* a line problem -- your modem is not able to sync with the
> > > exchange. Ring up the ISP again and insist they arrange with the telco
> > > to sort it out. You are not getting the service you pay them for.
> > >
> > > *If* an engineer has to do extensive rewiring of your sockets (which I
> > > would think unlikely given that you have the normal modern BT-type
> > > sockets), it would be fair enough to charge you for the work. But an
> > > initial visit to see and troubleshoot the problem should be free.
> > >
> > > Let us know how you get on.
> > >
> > > --
> > > Nightowl
> > >

 

[Nightowl]

Archived from groups: microsoft.public.windowsxp.general (More info?)

campden <campden@discussions.microsoft.com> wrote on Mon, 19 Sep 2005:

>Thank you for your sympathy, sailor_boy. I have now transferred my fixed
>line to BT and am hoping to call them in to remedy the situation real soon
>now.

Hi campden

Sorry to hear you still have the problem. If you still have an ISP, ask
them to report the fault to BT Wholesale and get an engineer to call --
that way you will get an ADSL engineer, whereas if you call 151 yourself
you will get a voice-trained engineer who may not be able to diagnose
the problem.

You might be interested in my story: I was able to connect and my
download speed was fine, but my upload speed was diabolical 30kbps on a
512kbps connection). After various troubleshooting attempts Virgin
reported the fault to BT and an engineer called round.

It took three and a half weeks for BT to come, but it was worth the
wait. The engineer quickly narrowed down the fault to wiring between my
bedroom and the computer room. He also kindly told me that if I could
replace it myself, or get a friend to do it, it would be much cheaper,
but as I'm disabled and have no handy friend handy I asked him to go
ahead.

As the fault lay in my house's telephone wiring, and not BT's, I was
charged for the visit; the engineer told me it was £45 for the first
half-hour, then £15 for every 15 minutes thereafter. It ended up costing
me £70, but in my opinion was well worth it. Hope you can get sorted out
soon (and then maybe move from that unhelpful ISP!)

--
Nightowl