[SOLVED] brother hl-4150cdn paper keeps jamming

Feb 19, 2016
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Hello, I have recently acquired a Brother hl-4150cdn printer and have encountered an issue. Whenever I try to print anything, it gets halfway through the task, then informs me that there is a paper jam at the back. I can see that the document itself is actually fully printed, but is stuck between the rollers. I am able to pull the document out by manually turning the rollers, but this isn't ideal. Can anyone solve the issue?

Pictures below -

View: https://imgur.com/USneZ9Q


View: https://imgur.com/RQ4LNKS
 
Feb 19, 2016
347
0
18,790
Do the rollers look glassy or glazed?

Are you able to test with other paper types and weights?

The rollers don't appear glazed, and as I say, they turn freely by hand & it's only the top rollers where the paper gets stuck.

Unfortunately I can't test it with other paper and weights, at the moment I'm just using standard A4 paper and only printing on one side. I've tried printing in both colour and black and white with the same results each time

By the way, are the pictures I sent appearing for you? I always seem to have trouble uploading images on here
 

Ralston18

Titan
Moderator
Solution