brother printer prints pages but they are blank?

[Aaron McKie]

Printer help. My brother printer gets the print info from the print and actually prints out a blank page. I have already reinstalled the driver and reboot the pro tee but still doing the same thing.

 

[jaml]

First:
Go to the printer menu (not from PC!), the go to INK managment / setting. Then:

1) Check INK levels,
2) Print test page: Menu -> Ink managment -> Print quality

Your printer should print 1 sheet with dots blocks (4 of them: black, yellow, cyan, magenta). Check them, and compere them to any picture (you can find them with google "brother test page"). If there are any missing, do the printhead cleanning by following instructions form menu.

If testpage is empty:
- check the inks cartridges (did you remove this yellow foil befoure installing them into the printer?)
- ink system / printhead failure (the printer is damaged) contact service.

 

[tahoenaji]

In my case for a brother 9840cdw the black cartridge had a loose spring on the side of the cartridge where it fits in the socket. When I pressed it in place it worked fine