- Oct 7, 2011
- 7
- 0
- 18,510
Previous thread on Reddit has all PC info and steps taken, summary below
https://www.reddit.com/r/techsupport/comments/cuzc24/pc_new_hardware_installed_but_pc_is/
Ryzen 3600 Stock
Antec AIO Cooler
Asus Prime X370 Pro Motherboard
16GB HyperX Predator 3200MHz RAM
MSI RTX 2070 Super
Corsair VX550W PSU
2x SSD (one is boot) and 2x HDD
Windows 10 Home
The problem
Following on from the last thread, we thought it was job done and I stopped doing remote support for friend. He played DOOM for 2+ hours, no problem. Installed a few games, downloaded and played Forza, realised graphics settings were low, so cranked them up. Then got like 10FPS (which shouldn't happen ever with a 2070S) and went back to menu to turn settings down, as soon as he did, the PC locked up, when he hard-reset it, it wouldn't boot.
PC performance will intermittently degrade or crash. We notice this happens in Doom when switching from gameplay to interacting with the environment, or when swapping game video settings (switching to Vulkan in DOOM, swapping graphics settings in Forza)
After it crashes, PC will either very slowly boot or just hang forever on the Windows logo with spinning dots. Sometimes black screen. Sometimes it will take >5 minutes to boot.
We are getting intermittent registration of one of the Hard Disk Drives. This should be totally unrelated to booting as it just has a steam directory with a couple games on it.
Just now a pop up has come up saying "Select to show what happens with removable devices - Data E:"
That's a hard drive, not a removable device, so it's still flicking on and off. (Important note, games are on G drive, and E drive is being intermittent)
Tonight I played Mordhau for 2 hours, with the game loading from the intermittent hard drive and didn't encounter one single problem. Framerate was locked to my 75Hz monitor and PC didn't bat an eye at gaming for 2 hours.
I then curiously decided to restart the PC while it had just come out of gaming and it stuck on the BIOS splash screen for about a minute, then let me in the BIOS after I got impatient and hit Delete (it let me in 20 seconds after hitting delete) and then I chose to boot from the SSD, it started to load Windows which took a further few minutes. Once in I did a Windows update and had to restart, which it appeared to do just fine. I then tested a couple cold boots and it was ok.
The problem is that unfortunately it will appear just fine, again, for a while, then the problem will reoccur. It's strange that a game crashing can be force closed, and then once back in Windows it appears to be fully functional until you shut down / restart, at which point you enter an excruciatingly long booting process.
Any help is really appreciated, thanks!
https://www.reddit.com/r/techsupport/comments/cuzc24/pc_new_hardware_installed_but_pc_is/
Ryzen 3600 Stock
Antec AIO Cooler
Asus Prime X370 Pro Motherboard
16GB HyperX Predator 3200MHz RAM
MSI RTX 2070 Super
Corsair VX550W PSU
2x SSD (one is boot) and 2x HDD
Windows 10 Home
- Fresh fresh install of Windows on the SSD, it was the only drive connected so now has the complete boot record etc.
- All parts bolded above are new.
- Avast Antivirus Installed, along with Steam, Spotify and a few games, so relatively fresh OS.
- No weird regedits or strange Windows plugins or anything like that installed. Just all stock and simple.
- Temperatures are approx 40c idle and 61c load.
- I have Verbose boot on, but don't get any text in the initial Windows load (black screen blue logo) only on blue screen white text, which doesn't help as it's freezing before that stage.
- Have Prime95'd it for 15 minutes with absolutely no problems.
The problem
Following on from the last thread, we thought it was job done and I stopped doing remote support for friend. He played DOOM for 2+ hours, no problem. Installed a few games, downloaded and played Forza, realised graphics settings were low, so cranked them up. Then got like 10FPS (which shouldn't happen ever with a 2070S) and went back to menu to turn settings down, as soon as he did, the PC locked up, when he hard-reset it, it wouldn't boot.
PC performance will intermittently degrade or crash. We notice this happens in Doom when switching from gameplay to interacting with the environment, or when swapping game video settings (switching to Vulkan in DOOM, swapping graphics settings in Forza)
After it crashes, PC will either very slowly boot or just hang forever on the Windows logo with spinning dots. Sometimes black screen. Sometimes it will take >5 minutes to boot.
We are getting intermittent registration of one of the Hard Disk Drives. This should be totally unrelated to booting as it just has a steam directory with a couple games on it.
Just now a pop up has come up saying "Select to show what happens with removable devices - Data E:"
That's a hard drive, not a removable device, so it's still flicking on and off. (Important note, games are on G drive, and E drive is being intermittent)
Tonight I played Mordhau for 2 hours, with the game loading from the intermittent hard drive and didn't encounter one single problem. Framerate was locked to my 75Hz monitor and PC didn't bat an eye at gaming for 2 hours.
I then curiously decided to restart the PC while it had just come out of gaming and it stuck on the BIOS splash screen for about a minute, then let me in the BIOS after I got impatient and hit Delete (it let me in 20 seconds after hitting delete) and then I chose to boot from the SSD, it started to load Windows which took a further few minutes. Once in I did a Windows update and had to restart, which it appeared to do just fine. I then tested a couple cold boots and it was ok.
The problem is that unfortunately it will appear just fine, again, for a while, then the problem will reoccur. It's strange that a game crashing can be force closed, and then once back in Windows it appears to be fully functional until you shut down / restart, at which point you enter an excruciatingly long booting process.
Any help is really appreciated, thanks!
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