BSOD: A clock interrupt was not received on a secondary processor within the allocated time interval.

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TheGuyFromWigan

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Aug 11, 2013
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Hi everyone, you're probably sick of me and my PC problems, but I really need help with this one!
Ever since i built my gaming pc (about a year ago), i've been getting this BSOD:
A clock interrupt was not received on a secondary processor within the allocated time interval.

At first I didnt know what was causing it, and i still dont really, but recently i have discovered that when i play a video or music off a usb drive, it cuts out after about 2-3 minutes. Other than that, it happens randomly.
Ive been trying all day to fix it but i havent got anywhere. So far ive:
-Tried a different hard drive
-Removed the DVD drive
-Removed the wifi card
-Unplugged the front panel USB ports
-Unplugged the HD audio port
-Disabled USB 2.0 controller and LAN controller in the bios
-Used a different mouse
-Used a different keyboard

None of this worked. Ive done loads of research and it seems that this problem can be just about anything! I dont know what else to try. I dont have any other RAM or another CPU so i cant test those, unless there is a programme to do it.
My specs are:
MoBo: Asus M5A78L-M LX3
CPU: AMD Fx 6300
GPU: XFX Radeon 7870
Psu: 500w Coolermaster
Ram: 4Gb corsair vengeance

If anyone knows anything I can do to fix this, then please can you help.
I really appreciate any advice off anyone! :)

Thanks
Robbie
 
Solution
J
for your case I would update BIOS or reset it to defaults, blow any dust out of your GPU and make sure the fan is spinning up to full speed. I would also check all the power connections from the PSU to the GPU.
You might also disable 3d hardware acceleration in your browser to avoid the bugcheck.
you might check your PSU and make sure it is not overheating (blow out dust)

- you can under clock the GPU to reduce the amount of power it is using.
- you can try a new power supply. (after you check your current ones power connections)
motherboard PCI/e slot can provide 75 watts
6 pin power connector 75 Watts
8 pin power connector 235 watts

if the 6 or 8 pin connector does not provide the power then GPU will try to get the power from...
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try to scan for virus/malware?

Start windows in safe mode with networking and run a virus scan with any anti-virus program and then download malwarebytes and scan.

Did you check the Windows Event viewer?in most cases it can tell you which piece of hardware/software failed.


If its clean then you might wanna try to reinstall windows...if it still happens after that its got to be a hardware issue.,Tbh You should have troubleshoot this problem back you built the computer because if the hardware is faulty you could have sent it back no questions asked..you might wanna see if you can still RMA(Return Merchandise Authorization) the mobo if all else fails
 
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I see this one a lot, and yeah unfortunately it could mean numerous things. gamerk316 is right that it is usually a temperature issue. As essentially it means the CPU just took a crap on you. But if you can be sure that the cpu is maintaining a thermal margin at least 25° away from it's limit at full load, then that is not your answer. This is also common if the OS is having trouble with plug and play installations. Simply removing the peripherals will not stop Windows from processing the bad drivers though, a fresh installation of your OS (with all unnecessary devices removed) could tell you whether or not this is your problem. You could also try swapping out your coolermaster with a good (80+ gold) substitute PSU, and make sure that its not unstable voltages. Last on my list would be to suggest that one or more of either your USB or SATA ports is fried, and the mobo will have to be replaced. Check these other items first before writing off that mobo though.
 
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There's a LOT less going on in safe mode, so I'd expect fewer BSODs.

It's possible it's a driver side problem., especially since USB seems to be coming into play. As a quick test, if you copy a video off the USB drive and watch it, no BSODs?

Might be worth opening a command window as admin, and entering "sfc /scannow" to see if Windows picks up any internal problems.
 
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Without a crash in Safe Mode (with or without networking???), I'm definitely leaning towards some sort of driver error/conflict. I'd recommend re-installing all drivers, to include all the latest motherboard chipset, LAN, Audio drivers. Then move on to the latest WHQL graphic card drivers. If you have any other add-on cards, temporarily remove them (and associate drivers/software) and try to re-create the crash.

If you still crash at this point, I'd strongly recommend a full system wipe and re-installation of the OS.

-Wolf sends
 
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If I copy the video onto my hard drive then play it, there are no BSODs. Also, I just ran sfc/scannow and there were no problems! Grrrr

 
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Silly suggestion: Try a different USB port/hub, and make sure nothing else is plugged in. Might be a problem with the USB hub being overdrawn on power, turning off occasionally, thus causing the problem.

I'm reaching here. That BSOD is typical of the CPU stalling for some reason, which is VERY hard to do.
 
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your system uptime was 6 seconds, this indicates that your CPU reset because of a power issue and your power supply did not have stable power before it allowed the CPU to restart. The power supply should not indicated that the power is ok but cheaper power supplies just don't check and hard code a power_ok signal to the motherboard.

So you have two problems: your cpu reset because of a power fluctuation, and your power supply did not prevent the system from booting until the power was stable.

I would fix the first problem as to why the CPU voltage dropped too low causing the reset.
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the bugcheck provided indicated that the CPU shut down the system because of a error on a internal bus inside the CPU. Basically a core did not respond.

BUSLG_GENERIC_ERR_*_NOTIMEOUT_ERR (Proc 2 Bank 5)


you can not debug this with a minidump, you need a kernel dump or a full memory dump.
 
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Thanks for your help! How do I get a kernel dump?
Also, my motherboard has an Anti-surge feature that used to keep triggering for no reason, so i turned it off. Do you think that has something to do with this BSOD?
 
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Wow The BSOD Doesn't happen in Safe mode But Safe mode only runs the basic files and drivers necessary to run Windows but some how it Drops CPU voltages cause a reset huhhhh?????? I guess I'm missing something here..Sooooo Safe mode Runs less voltages?how does that make sense.


@ TheGuyFromWigan I think it would be Wise to see if its software before you go Thinking its Hardware PSU/CPU voltages,Reinstalling Windows or Drivers Won't take much time.
 
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for your case I would update BIOS or reset it to defaults, blow any dust out of your GPU and make sure the fan is spinning up to full speed. I would also check all the power connections from the PSU to the GPU.
You might also disable 3d hardware acceleration in your browser to avoid the bugcheck.
you might check your PSU and make sure it is not overheating (blow out dust)

- you can under clock the GPU to reduce the amount of power it is using.
- you can try a new power supply. (after you check your current ones power connections)
motherboard PCI/e slot can provide 75 watts
6 pin power connector 75 Watts
8 pin power connector 235 watts

if the 6 or 8 pin connector does not provide the power then GPU will try to get the power from the motherboard, if it goes over 75 watts the CPU voltage should drop and the CPU will get errors in its memory controller and generated a bugcheck 0x124 or if the voltage drops low enough the CPU will reset and you will not get a bugcheck, it will just start its boot up sequence. it is up to the power supply to tell the motherboard that the power is not ok and prevent the boot up for a second or two to let the power stabilize. if it does not, then the CPU will get memory errors and call a bugcheck on the reboot. (most likely in your case, but plug your power into a power outlet not a power strip because of I have seen people have cheap power strips that messed up the voltages to the power supply)


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generally, I see this type of problem where the graphics switched to 3d mode for games or for browser graphics hardware acceleration. if the GPU is overclocked, or the supplemental power to the GPU is not connected or you have a underpowered GPU it will pull too much current from the motherboard and cause the voltage to the CPU to drop too low. if it drops below a certain value the CPU will treat it just like you hit the reset button on your computer.

I have also seen the same error when people use the new low power intel CPU's on a older motherboard with a old BIOS. These old BIOS versions provide too much voltage to the CPU and cause problems that look like standard overclocking problems. (no a issue with your system because of the AMD cpu, but keep in mind that too much voltage can cause similar problems)





 
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Solution
Necropost_zpsnqyw5jok.jpg


Did you note this thread was marked solved six months ago?
Closing thread.
Wolfshadw
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