Question BSOD after all attempts to fix

GenericJim

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I had a bsod occur on my new pc build after going through absolutely everything to attempt to get rid of them 2 weeks ago, was fine until today then occured again after finishing playing some games. i have a mini dump file here https://www.dropbox.com/s/gvu88rk0za9wnc3/120722-15031-01.dmp?dl=0
I dont really know what to do anymore because i built the thing and really dont have another 400 dollars to drive 190 miles to the closest microcenter to have them look at it.
 

GenericJim

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Dec 1, 2021
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I had a bsod occur on my new pc build after going through absolutely everything to attempt to get rid of them 2 weeks ago, was fine until today then occured again after finishing playing some games. i have a mini dump file here https://www.dropbox.com/s/gvu88rk0za9wnc3/120722-15031-01.dmp?dl=0
I dont really know what to do anymore because i built the thing and really dont have another 400 dollars to drive 190 miles to the closest microcenter to have them look at it.
ive done memory checks, sfc scans, even went and clean reinstalled windows 11
 

helpstar

Polypheme
how did you create the windows 11 installation files?

to have a look what the problem could be and which hardware you are using:
run userbenchmark.com and post the http link of your result, e.g. https://www.userbenchmark.com/UserRun/28977730

check windows integrity
open the command prompt as administrator and type DISM /Online /Cleanup-Image /RestoreHealth
https://www.lifewire.com/how-to-open-an-elevated-command-prompt-2618088
https://answers.microsoft.com/en-us/windows/forum/windows_10-update/system-file-check-sfc-scan-and-repair-system-files/bc609315-da1f-4775-812c-695b60477a93


clean boot
https://support.microsoft.com/en-us/help/929135/how-to-perform-a-clean-boot-in-windows


check the memory by running memtest.org usb autoinstaller (bootable USB flash drive)


check the hard drive for errors with its manufacturer´s tool

Reset the BIOS by jumper clrCMOS or JBAT or similar (eventually you will have to set the boot priority correctly after that)
 

Colif

Win 11 Master
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Jun 12, 2015
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op asked me to look

conversion of dump

Report - click run as fiddle to read


File: 120722-15031-01.dmp (Dec 8 2022 - 15:23:12)
BugCheck: [SYSTEM_SERVICE_EXCEPTION (3B)]
Probably caused by: ntkrnlmp.exe (Process: hwinfo.exe)
Uptime: 2 Day(s), 0 Hour(s), 11 Min(s), and 19 Sec(s)

Comment: The GPU tweaking driver "iomap64.sys" was found on your system. (AI Suite or GPU Tweak 2)

Do you have newest BIOS as the report is showing no BIOS info and that is normally a sign of an outdated bios
What BIOS number are you on?

I can't tell if you have newest as Asus no longer show the date of the bios next to them on website - https://www.asus.com/motherboards-components/motherboards/tuf-gaming/tuf-gaming-x670e-plus-wifi/helpdesk_bios/
Userbenchmark shows its date which used to help a little.

Specs:
CPU: R9 7950X
MB: Asus TUF Gaming X670E Plus Wifi
GPU: RTX 4080
Ram: 32gb unknown ram
Storage: 500gb Crucial P3
1tb 980 Pro
PSU?

its not obvious what cause is
I have to guess this is part of windows based on its age, so i will ignore it.
Mar 20 1985wtd.sys

try updating chipset drivers - https://www.amd.com/en/support/chipsets/amd-socket-am5/x670e
 

GenericJim

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What’s the gpu tweaker thing? Is it bad.
I just installed the newest mobo bios last night
psu is 1000w corsair and ram is gskill expo 6000mhz
is wtd.sys bad?
I will update the chipset through amd
I am not on windows 10 as it shows though. Windows 11 is what’s running
 

GenericJim

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Dec 1, 2021
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random

had any other problems?
at this moment i havent had another blue screen yet, fingers crossed, i havent really done anything either other than just use the pc, so im not really sure that i fixed it, but its just a more random thing that happens, any insight on the issue that couldve caused it?
 

Colif

Win 11 Master
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Jun 12, 2015
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storport is reporting a health problem at startup.
details show its storahci which is the standard sata driver? which seems strange as you have 2 nvme
stornvme is showing in an event too

try running crystaldiskinfo (blue icon) on both drives - https://crystalmark.info/en/
it is automatic, it reads what drive tells it

do you have a printer?
https://answers.microsoft.com/en-us/windows/forum/all/event-507-completing-a-failed-non-readwrite-scsi/9f900bc9-8a7d-4a89-a197-d1728af9e59e

I was busy elsewhere. you don't need to reply, I would have seen it.
 

GenericJim

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i do not have a printer, and okay, i apologize, new to forums in general, just trying to work out the kinks

im not sure why it would be causing issues, unless its something to do with the drives itself, in the manual certain pcie drives share bandwith with sata, but i dont have anything but 2 different nvme
 

Colif

Win 11 Master
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Jun 12, 2015
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I guess mine takes about 20 but 16 of that is in the bios

You don't need fast startup on, it wouldn't be helping an nvme, your drive should be fast enough.
The feature is more for hdd to make them look faster
 

Colif

Win 11 Master
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Jun 12, 2015
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see if turning fast startup off helps.

you can enable fast boot in the bios page 85 - https://dlcdnets.asus.com/pub/ASUS/mb/13MANUAL/PRIME_PROART_TUF_GAMING_AMD_AM5_Series_BIOS_EM_WEB_EN.pdf

Before you ask, Fast startup in windows isn't the same as fast boot in bios
Fast startup in windows just puts PC into a hibernate state at shutdown meaning PC isn't actually off, its sleeping. When you turn it on, its just waking up.
Fast Boot in bios just runs all the checks at once, instead of one after the other. Could speed up the time you see in Task manager/startup apps as Last BIOS time


30 seconds hardly slow. I don't know how long it takes my mums dell to start on a hdd, I normally just turn it on and walk away. If I do that with my pc the screen turns off before i get chance to logon
 

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