BSOD after new RAM installation

[jonathan1570]

Hello, recently I bought a Dell Inspiron 15 5000 (https://www.amazon.com/gp/product/B079K6HCQJ/ref=oh_aui_detailpage_o03_s00?ie=UTF8&psc=1) and a pair of HyperX 16GB RAM sticks (https://www.amazon.com/gp/product/B01BNJL8I4/ref=oh_aui_detailpage_o02_s00?ie=UTF8&psc=1), which I then installed. Shortly thereafter I started getting BSODs mostly with the IRQL_NOT_LESS_EQUAL stopcode.

I tried using WinDBG to read the minidump files but I'm too much of a beginner to understand the vocab necessary to follow the few instructions I've found for how to use WinDBG.
I also tried seeing what voltage and timings the RAM was set to in the UEFI boot menu, but I couldn't find anywhere that listed them. I know the timings are 14-14-14 and the voltage is 1.2V for the new RAM sticks, but I'm not sure what they were for the old one.
I would have returned the RAM and paid the extra money to get the same amount from the original manufacturer, but I'm already past the refund date.

So the real question is: How can I figure out what is causing the BSODs?
Thanks in advance.

 

[RememberThe5th]

Have you tried only one stick of ram?

 

[Rogue Leader]

MERGED QUESTION
Question from jonathan.ziesmer : "BSOD after new RAM installation"

Hello, recently I bought a Dell Inspiron 15 5000 (https://www.amazon.com/gp/product/B079K6HCQJ/ref=oh_aui_detailpage_o03_s00?ie=UTF8&psc=1) and a pair of HyperX 16GB RAM sticks (https://www.amazon.com/gp/product/B01BNJL8I4/ref=oh_aui_detailpage_o02_s00?ie=UTF8&psc=1), which I then installed. Shortly thereafter I started getting BSODs mostly with the IRQL_NOT_LESS_EQUAL stopcode.

I tried using WinDBG to read the minidump files but I'm too much of a beginner to understand the vocab necessary to follow the few instructions I've found for how to use WinDBG.
I also tried seeing what voltage and timings the RAM was set to in the UEFI boot menu, but I couldn't find anywhere that listed them. I know the timings are 14-14-14 and the voltage is 1.2V for the new RAM sticks, but I'm not sure what they were for the old one.
I would have returned the RAM and paid the extra money to get the same amount from the original manufacturer, but I'm already past the refund date.

So the real question is: How can I figure out what is causing the BSODs?
Thanks in advance.

 

[Rogue Leader]

Is there a reason you felt the need to create 2 accounts to post this same question twice?

 

[jonathan1570]

Have you tried only one stick of ram?

I hadn't, so I took one of them out. I've been running it for two hours and no BSOD yet. Based on the past BSODs I think I should have gotten one by now if it were going to happen.

 

[jonathan1570]

Is there a reason you felt the need to create 2 accounts to post this same question twice?

I accidentally used the wrong email. Once I realized I had, I made a request to delete that account and created a new one.

 

[Rogue Leader]

Is there a reason you felt the need to create 2 accounts to post this same question twice?

I accidentally used the wrong email. Once I realized I had, I made a request to delete that account and created a new one.

Ok if you login with the other account you can delete it by clicking the arrow next to your name at the top, then "Manage my Profile" then "Account Settings", then "Delete My Account" at the bottom.

 

[Shektron]

Have you tried only one stick of ram?

I hadn't, so I took one of them out. I've been running it for two hours and no BSOD yet. Based on the past BSODs I think I should have gotten one by now if it were going to happen.

So now try the other stick of RAM alone, and if you get a BSOD, then that RAM stick is probably faulty. Just to be sure, you can try and run memtest86 on the accused stick of RAM, but it'd be pretty clear if you only get BSOD from one stick.

 

[jonathan1570]

Have you tried only one stick of ram?

I hadn't, so I took one of them out. I've been running it for two hours and no BSOD yet. Based on the past BSODs I think I should have gotten one by now if it were going to happen.

So now try the other stick of RAM alone, and if you get a BSOD, then that RAM stick is probably faulty. Just to be sure, you can try and run memtest86 on the accused stick of RAM, but it'd be pretty clear if you only get BSOD from one stick.

OK, I tried the other stick of RAM by itself and tested it the same way as the other one. I ran the computer for two hours and it didn't crash. It may be that I didn't do whatever action triggered it to crash in the past, but it's also crashed by itself without me doing anything other than logging in and letting it sit.

Is it possible that there's a setting I need to change somewhere to make it work differently between 1 and 2 sticks of RAM?

 

[Shektron]

Have you tried only one stick of ram?

I hadn't, so I took one of them out. I've been running it for two hours and no BSOD yet. Based on the past BSODs I think I should have gotten one by now if it were going to happen.

So now try the other stick of RAM alone, and if you get a BSOD, then that RAM stick is probably faulty. Just to be sure, you can try and run memtest86 on the accused stick of RAM, but it'd be pretty clear if you only get BSOD from one stick.

OK, I tried the other stick of RAM by itself and tested it the same way as the other one. I ran the computer for two hours and it didn't crash. It may be that I didn't do whatever action triggered it to crash in the past, but it's also crashed by itself without me doing anything other than logging in and letting it sit.

Is it possible that there's a setting I need to change somewhere to make it work differently between 1 and 2 sticks of RAM?

Use one stick in all slots one by one, and see if using the stick in a specific slot causes the crash, in which case that slot would be faulty.