[SOLVED] BSOD after waking laptop up from sleep mode

nooblet0

Reputable
Apr 14, 2019
29
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4,535
I got a bsod error as soon as I woke up my laptop from sleep. After some quick googling I discovered that the general consensus was KERNAL_DATA_INPAGE_ERRORs were mostly a result of faulty memory or bad sectors on hard drives. My windows came pre installed on a SSD and I've kept it that way. I also use a external hard drive which was in use at the time of the crash but it has no system files.

I have done the following so far :
ran sfc /scannow and got no errors
ran windows memory diagnostics(2 passes), no errors


.dmp file from the BSOD:
https://mega.nz/file/tpxDgKTS#_6NTMl1le639uFWy6mu35SxqGy8WcqExZAnBHjPffc8

Specs:
Operating System
Windows 10 Home Single Language 64-bit
CPU
Intel Core i5 @ 2.50GHz 51 °C
Comet Lake 14nm Technology
RAM
8.00GB
Motherboard
CML Azalea_FMS (U3E1)
Graphics
Generic PnP Monitor (1920x1080@60Hz)
Intel UHD Graphics (Acer Incorporated [ALI])
4095MB NVIDIA GeForce GTX 1650 (Acer Incorporated [ALI]) 38 °C
SLI Disabled
Storage
476GB KINGSTON OM8PCP3512F-AA (SATA-2 (SSD))
931GB Seagate Expansion SCSI Disk Device (USB (SATA) (SSD)) 29 °C
Optical Drives
No optical disk drives detected
Audio
Realtek Audio
 

Colif

Win 11 Master
Moderator
is this an Acer laptop? what model?

try running this on ssd - https://www.kingston.com/en/support/technical/ssdmanager

open command prompt (admin)
type chkdsk c: /f and press enter
2 paragraphs will pop up, agree to run it at startuo
restart pc and let chkdsk run. it shouldn't take long on an ssd.

I will ask a friend to read dump files. He will reply later with a file I can use to read results.
 
Solution

nooblet0

Reputable
Apr 14, 2019
29
1
4,535
is this an Acer laptop? what model?
Yes it is. Aspire A715-75G
weirdly enough the ssd manager isn't able to detect the SSD it seems.
open command prompt (admin)
type chkdsk c: /f and press enter
2 paragraphs will pop up, agree to run it at startuo
restart pc and let chkdsk run. it shouldn't take long on an ssd.
did this and it showed a message stating the it was repairing the C: drive but I don't know where to look for the logs(assuming it generates any).
I will ask a friend to read dump files. He will reply later with a file I can use to read results.
Cheers. Appreciate the help.
 

Colif

Win 11 Master
Moderator
weirdly enough the ssd manager isn't able to detect the SSD it seems.
might be an older model
try running crystaldiskinfo on drive (blue buttons on website) - https://crystalmark.info/en/
will show SMART scores of the drives attached.

did this and it showed a message stating the it was repairing the C: drive but I don't know where to look for the logs(assuming it generates any).
https://www.tenforums.com/tutorials/40822-read-chkdsk-log-event-viewer-windows-10-a.html

this might help me later - https://www.acer.com/ac/en/US/content/support-product/8336
 

nooblet0

Reputable
Apr 14, 2019
29
1
4,535
chkdsk logs:

Checking file system on C:
The type of the file system is NTFS.
Volume label is Acer.


A disk check has been scheduled.
Windows will now check the disk.

Stage 1: Examining basic file system structure ...
657920 file records processed.
File verification completed.
Phase duration (File record verification): 6.17 seconds.
13150 large file records processed.
Phase duration (Orphan file record recovery): 0.00 milliseconds.
0 bad file records processed.
Phase duration (Bad file record checking): 1.43 milliseconds.

Stage 2: Examining file name linkage ...
224 reparse records processed.
970576 index entries processed.
Index verification completed.
Phase duration (Index verification): 17.67 seconds.
0 unindexed files scanned.
Phase duration (Orphan reconnection): 1.87 seconds.
0 unindexed files recovered to lost and found.
Phase duration (Orphan recovery to lost and found): 1.68 seconds.
224 reparse records processed.
Phase duration (Reparse point and Object ID verification): 5.47 milliseconds.

Stage 3: Examining security descriptors ...
Cleaning up 2147 unused index entries from index $SII of file 0x9.
Cleaning up 2147 unused index entries from index $SDH of file 0x9.
Cleaning up 2147 unused security descriptors.
Security descriptor verification completed.
Phase duration (Security descriptor verification): 43.87 milliseconds.
156329 data files processed.
Phase duration (Data attribute verification): 1.65 milliseconds.
CHKDSK is verifying Usn Journal...
41335784 USN bytes processed.
Usn Journal verification completed.
Phase duration (USN journal verification): 264.17 milliseconds.

Windows has scanned the file system and found no problems.
No further action is required.

341652479 KB total disk space.
93079384 KB in 420676 files.
279100 KB in 156330 indexes.
0 KB in bad sectors.
781359 KB in use by the system.
65536 KB occupied by the log file.
247512636 KB available on disk.

4096 bytes in each allocation unit.
85413119 total allocation units on disk.
61878159 allocation units available on disk.
Total duration: 27.81 seconds (27814 ms).

Internal Info:
00 0a 0a 00 fa cd 08 00 1a 74 0f 00 00 00 00 00 .........t......
8b 00 00 00 55 00 00 00 00 00 00 00 00 00 00 00 ....U...........
 

gardenman

Splendid
Moderator
Hi, I ran the dump file through the debugger and got the following information: https://jsfiddle.net/z6La3y7c/show This link is for anyone wanting to help. You do not have to view it. It is safe to "run the fiddle" as the page asks.

File information:011322-13968-01.dmp (Jan 13 2022 - 02:51:29)
Bugcheck:KERNEL_DATA_INPAGE_ERROR (7A)
Probably caused by:memory_corruption (Process running at time of crash: System)
Uptime:27 Day(s), 0 Hour(s), 23 Min(s), and 28 Sec(s)

Comment: The overclocking driver "IOCBios2.sys" was found on your system. (Intel Extreme Tuning Utility)

System: Aspire A715-75G

Possible support page: https://www.acer.com/ac/en/US/content/support-product/8336
There is a BIOS update available for your system. Wait for additional information before deciding to update or not. Important: Verify that I have linked to the correct motherboard. Updating your BIOS can be risky. Never try it when you might lose power (lightning storms, recent power outages, etc).

This information can be used by others to help you. Someone else will post with more information. Please wait for additional answers. Good luck.
 

Colif

Win 11 Master
Moderator
processes leading to error
cpu accessed ram as it needed info
cpu couldn't find info in ram so went to page file
error occurred after that. It may have written it into CPU and then crashed.

checked ram
ran chkdsk... waiting to see how crystal disk info goes.
download this and check cpu - https://www.intel.com.au/content/www/au/en/support/articles/000005567/processors.html

2 BIOS updates, https://www.acer.com/ac/en/US/content/support-product/8336

I wonder how they work on Acer.. seems you just run them in windows (you should only need the newest one) https://smallbusiness.chron.com/upgrade-bios-acer-laptop-48800.html

BIOS update could help.
 

nooblet0

Reputable
Apr 14, 2019
29
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waiting to see how crystal disk info goes.
Ok so I'm not sure exactly what I'm supposed to be doing here but this is what it shows on running the program. Is there a stress test option I'm missing.
Screenshot for the SSD( 2 partitions including the C drive) : https://mega.nz/file/Zl4SwABD#4pBqixrKtuFvUh_qUGMoYKCwVSY8mDoDG9-hlw1dc24
download this and check cpu
Here's what I got on running the intel processor diagnostics.
screenshot: https://mega.nz/file/VlYDmQyB#n-I1CKGMUwCMA4GaAZVJ-cgPLnN7yVA9TDIox-AvyEQ
text logs: https://mega.nz/file/015iBK4K#KNsNkdmzw0fAVn0OzwkxH9BDSwBkDPIsKjtLD_JyO4Q
 

Colif

Win 11 Master
Moderator
Ok so I'm not sure exactly what I'm supposed to be doing here but this is what it shows on running the program. Is there a stress test option I'm missing.
You don't have to do anything, it just reads data from the drive. it doesn't run any tests.
it looks okay

I was just checking hardware as whatever driver might be cause isn't showing itself, so I thought better check hardware to see if it was that.

try removing intel Extreme Tuning Utility as that isn't needed I expect (you not overclocked I take it)
its so annoying acer don't have an auto update process for drivers. Most other makers have a app or a tool, acer... nope.
I might have to look through your drivers and compare to whats on their site.

anymore bsod? if you do, give us dumps. Driver might give me a clue soon.
 

nooblet0

Reputable
Apr 14, 2019
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try removing intel Extreme Tuning Utility as that isn't needed I expect (you not overclocked I take it)
yeah i'll go ahead and do that just to be sure
its so annoying acer don't have an auto update process for drivers. Most other makers have a app or a tool, acer... nope.
well they have a "care center" app which is supposed to handle system updates but i don't think it works lol.
anymore bsod? if you do, give us dumps. Driver might give me a clue soon.
nope; i did some pretty cpu,ram,gpu intensive tasks just to be sure
i'll update if it happens again
 

nooblet0

Reputable
Apr 14, 2019
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Colif

Win 11 Master
Moderator
The store in the error is used by the CPU to track the locations of files in virtual memory. Two physical locations they can be, Page file and ram

since it happened on waking from sleep, it could be the page file side of things

back to looking at the ssd again.

one thing we can try is to delete/recreate the page file.
go to settings/system/about
click advanced system settings
under Performance, click Settings
click advanced tab
under Virtual Memory, click change
untick Automatically manage paging file for all drives
click the choice for no paging file
click ok, and apply

restart PC
retrace all the steps again until you get to
Automatically manage paging file for all drives which you should tick again to let windows recreate the page file.

that might put it in a different spot on the ssd.
 

gardenman

Splendid
Moderator
I ran the dump file through the debugger and got the following information: https://jsfiddle.net/67q4kxed/show This link is for anyone wanting to help. You do not have to view it. It is safe to "run the fiddle" as the page asks.

File information:040322-12812-01.dmp (Apr 3 2022 - 07:38:56)
Bugcheck:UNEXPECTED_STORE_EXCEPTION (154)
Probably caused by:hardware_disk (Process running at time of crash: MemCompression)
Uptime:18 Day(s), 6 Hour(s), 49 Min(s), and 18 Sec(s)

Comment: The overclocking driver "IOCBios2.sys" was found on your system. (Intel Extreme Tuning Utility)

This information can be used by others to help you. Someone else will post with more information. Please wait for additional answers. Good luck.
 

nooblet0

Reputable
Apr 14, 2019
29
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guess it makes sense, the rst driver is used for drive actions.

dunno. i'll wait and see if it fixes the other guy's issue(im assuming you got that from the other thread lol). for me, since i cant really replicate the issue for now and since it isnt really happening frequently enough, it will be impossible to say whether rst fixes anything.

i was wondering whether you had any additional insights from gardenmann's post

Probably caused by:hardware_disk (Process running at time of crash: MemCompression)
could this definitively indicate a harddisk problem.
 

Satan-IR

Splendid
Ambassador
The dump_iaStorAC.sys and WdFilter.sys come up in 040322-12812-01.dmp too.

I think removing existing nvidia drivers with DDU and doing a clean install of nvidia drivers (check the Clean Install box) wouldn't hurt.

The WdFilter.sys is Windows Defender I think. Not sure if there's any known bugs with Defender causing BSODs, maybe colif came across something tripping Defender before.

I too think making Windows recreate the page file might help.
 

Colif

Win 11 Master
Moderator
mem compression appears on so many BSOD reports that I just ignore it. I don't think it means memory problems.

defender doesn't normally cause BSOD. Most windows files don't. more likely to be a victim. if both processes mentioned in a crash are part of windows, it can make it difficult to work out actual cause. Its what I get with most crashes. Some are real head scratchers :)

dunno. i'll wait and see if it fixes the other guy's issue(im assuming you got that from the other thread lol). for me, since i cant really replicate the issue for now and since it isnt really happening frequently enough, it will be impossible to say whether rst fixes anything.
thats funny as it was your search that found it. RST - is used for raid and also to talk to ssd on some Intel systems. updating the file likely replaces some commands that may have been changed in 3 years.

I should have looked at a 2019 driver as old... what year is it again?


last crash happened after PC read information off the page file into virtual memory and processed it and then tried to access ram and fell over at this point. its blaming hardware disk but there is a driver between them.

starting to see double. your last BSOD is identical to the other guys last BSOD.
his crash here = your crash here
thats twice in one week I seen same crashes on 2 different PC. can make you question reality :)

I think what I am seeing is the same driver in both cases. Especially since you both got similar machines.
 
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