Hi
I recently purchased a build to order laptop without an OS. I've since loaded Win 8.1 onto it and everything seemed fine. However since I started loading other programs I have had lots of BSOD's and random reboot/restarts. It was usually Chrome or IE that seemed to be causing the BSOD's and two of the errors I can remember are:
WHEA_UNCORRECTABLE_ERROR
SYSTEM_SERVICE_EXCEPTION
If it doest BSOD then it will just randomly restart Windows back to the login screen as well. It usually happens somewhere between 30 seconds and 5 minutes after opening Chrome or IE. I can't replicate it with different websites either so not sure if it's something in the webpages itself. The laptop can sit idle for hours with no issues. Anyway I thought it was exclusive to the web browsers but I was running Adobe Media Encoder yesterday and each time I ran the program I got random restarts. Usually after about 50 minutes of activity. I checked the temps and the CPU is running at about 94 degrees when rendering video (not sure if this is too high or not?) when it crashed. However the temps are only around 50 degrees when running Chrome and it still crashes then too. I checked my order and the thermal paste used was the basic paste rather than Artic stuff.
I’ve run sfc /scannow to check for windows errors and there were none reported. I'm at a loss at what to do - Ive asked for help from the company I purchsaed it from and they wont help as they didnt load the OS and also said they tested it and it was ok when leaving factory.
I've updated all the drivers to the latest version. I've also upgraded to win10 to see if that made any difference but Im still getting the crashes.
I've googled around and the WHEA error above seems to be hardware related? If this is the case then they may take it back but as of now i'm in a spot of bother
My specs are:
Intel Core i7 - 4800MQ - QUAD CORE (2.7GHz-3.7GHz) 6MB cache (Haswell) 47 Watt / Intel HD Graphics 4600
NVIDIA GTX970M / 6.0GB GDDR5 in combination with OPTIMUS technology *DIRECT X12
Crucial 2 x 8GB RAM
OS HDD - 250GB mSata Samsung 840
Data HDD - 2000 GB 5400rpm SEAGATE S-ATA 32Mb cache
ANy help or advice is greatly appreciated.
I recently purchased a build to order laptop without an OS. I've since loaded Win 8.1 onto it and everything seemed fine. However since I started loading other programs I have had lots of BSOD's and random reboot/restarts. It was usually Chrome or IE that seemed to be causing the BSOD's and two of the errors I can remember are:
WHEA_UNCORRECTABLE_ERROR
SYSTEM_SERVICE_EXCEPTION
If it doest BSOD then it will just randomly restart Windows back to the login screen as well. It usually happens somewhere between 30 seconds and 5 minutes after opening Chrome or IE. I can't replicate it with different websites either so not sure if it's something in the webpages itself. The laptop can sit idle for hours with no issues. Anyway I thought it was exclusive to the web browsers but I was running Adobe Media Encoder yesterday and each time I ran the program I got random restarts. Usually after about 50 minutes of activity. I checked the temps and the CPU is running at about 94 degrees when rendering video (not sure if this is too high or not?) when it crashed. However the temps are only around 50 degrees when running Chrome and it still crashes then too. I checked my order and the thermal paste used was the basic paste rather than Artic stuff.
I’ve run sfc /scannow to check for windows errors and there were none reported. I'm at a loss at what to do - Ive asked for help from the company I purchsaed it from and they wont help as they didnt load the OS and also said they tested it and it was ok when leaving factory.
I've updated all the drivers to the latest version. I've also upgraded to win10 to see if that made any difference but Im still getting the crashes.
I've googled around and the WHEA error above seems to be hardware related? If this is the case then they may take it back but as of now i'm in a spot of bother
My specs are:
Intel Core i7 - 4800MQ - QUAD CORE (2.7GHz-3.7GHz) 6MB cache (Haswell) 47 Watt / Intel HD Graphics 4600
NVIDIA GTX970M / 6.0GB GDDR5 in combination with OPTIMUS technology *DIRECT X12
Crucial 2 x 8GB RAM
OS HDD - 250GB mSata Samsung 840
Data HDD - 2000 GB 5400rpm SEAGATE S-ATA 32Mb cache
ANy help or advice is greatly appreciated.
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