Question BSOD and Hardware Problems Detected - Should I replace my RAM?

KLynnB

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Apr 3, 2021
22
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Question

Should I replace my RAM? If that answer to that is yes, what would you recommend for my rig?
Current RAM is 32 GB [16 GB x2] DDR4-3200 Memory Module - G.SKILL Trident Z .

Situation
Applications are throwing memory related error messages, AAA games crash, and I started getting the BSOD Stop Code: Memory Management. This morning, I ran the Windows Memory test and it found hardware problems.

Test Results
First Memory Diagnostic Result in the Event Viewer

Log Name: System
Source: Microsoft-Windows-MemoryDiagnostics-Results
Date: 1/15/2022 8:17:35 AM
Event ID: 1202
Task Category: None
Level: Error
Keywords:
User: SYSTEM
Computer: DESKTOP-PK7MBO6
Description:
The Windows Memory Diagnostic tested the computer's memory and detected hardware errors. To identify and repair these problems, contact the computer manufacturer
Event Xml:
<Event xmlns=http://schemas.microsoft.com/win/2004/08/events/event>
<System>
<Provider Name="Microsoft-Windows-MemoryDiagnostics-Results" Guid="{5f92bc59-248f-4111-86a9-e393e12c6139}" />
<EventID>1202</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000000</Keywords>
<TimeCreated SystemTime="2022-01-15T13:17:35.9810813Z" />
<EventRecordID>12493</EventRecordID>
<Correlation />
<Execution ProcessID="14340" ThreadID="13868" />
<Channel>System</Channel>
<Computer>DESKTOP-PK7MBO6</Computer>
<Security UserID="S-1-5-18" />
</System>
<UserData>
<Results xmlns=http://manifests.microsoft.com/win/2005/08/windows/Reliability/Postboot/Events>
<CompletionType>Fail</CompletionType>
</Results>
</UserData>
</Event>
Log Name: System
Source: Microsoft-Windows-MemoryDiagnostics-Results
Date: 1/15/2022 8:17:35 AM
Event ID: 1202
Task Category: None
Level: Error
Keywords:
User: SYSTEM
Computer: DESKTOP-PK7MBO6
Description:
The Windows Memory Diagnostic tested the computer's memory and detected hardware errors. To identify and repair these problems, contact the computer manufacturer
Event Xml:
<Event xmlns=http://schemas.microsoft.com/win/2004/08/events/event>
<System>
<Provider Name="Microsoft-Windows-MemoryDiagnostics-Results" Guid="{5f92bc59-248f-4111-86a9-e393e12c6139}" />

Second Memory Diagnostic Result in the Event Viewer
Log Name: System
Source: Microsoft-Windows-MemoryDiagnostics-Results
Date: 1/15/2022 8:17:35 AM
Event ID: 1102
Task Category: None
Level: Error
Keywords:
User: SYSTEM
Computer: DESKTOP-PK7MBO6
Description:
The Windows Memory Diagnostic tested the computer's memory and detected hardware errors. To identify and repair these problems, contact the computer manufacturer
Event Xml:
<Event xmlns=http://schemas.microsoft.com/win/2004/08/events/event>
<System>
<Provider Name="Microsoft-Windows-MemoryDiagnostics-Results" Guid="{5f92bc59-248f-4111-86a9-e393e12c6139}" />
<EventID>1102</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000000</Keywords>
<TimeCreated SystemTime="2022-01-15T13:17:35.9810794Z" />
<EventRecordID>12492</EventRecordID>
<Correlation />
<Execution ProcessID="14340" ThreadID="13868" />
<Channel>System</Channel>
<Computer>DESKTOP-PK7MBO6</Computer>
<Security UserID="S-1-5-18" />
</System>
<UserData>
<Results xmlns=http://manifests.microsoft.com/win/2005/08/windows/Reliability/Postboot/Events>
<LaunchType>Manual</LaunchType>
<CompletionType>Fail</CompletionType>
<MemorySize>32676</MemorySize>
<TestType>10</TestType>
<TestDuration>3228</TestDuration>
<TestCount>12</TestCount>
<NumPagesTested>8333810</NumPagesTested>
<NumPagesUnTested>1774</NumPagesUnTested>
<NumBadPages>8</NumBadPages>
<T1NumBadPages>8</T1NumBadPages>
<T2NumBadPages>8</T2NumBadPages>
<T3NumBadPages>8</T3NumBadPages>
<T4NumBadPages>8</T4NumBadPages>
<T5NumBadPages>8</T5NumBadPages>
<T6NumBadPages>8</T6NumBadPages>
<T7NumBadPages>8</T7NumBadPages>
<T8NumBadPages>8</T8NumBadPages>
<T9NumBadPages>8</T9NumBadPages>
<T10NumBadPages>8</T10NumBadPages>
<T11NumBadPages>8</T11NumBadPages>
<T12NumBadPages>8</T12NumBadPages>
<T13NumBadPages>0</T13NumBadPages>
<T14NumBadPages>0</T14NumBadPages>
<T15NumBadPages>0</T15NumBadPages>
<T16NumBadPages>0</T16NumBadPages>
</Results>
</UserData>
</Event>

System Specs
Case: iBUYPOWER Lian Li LANCOOL ONE Tempered Glass RGB Gaming Case
Processor: AMD Ryzen 9 3950X Processor (16x 3.5GHZ/64MB L3 Cache)
Motherboard: ASUS ROG X570 CROSSHAIR VIII FORMULA - WiFi 6, ARGB Header (2), USB 3.2 Ports (1 Type-C, 11 Type-A), M.2 Slot (2)
Memory: 32 GB [16 GB x2] DDR4-3200 Memory Module - G.SKILL Trident Z (RGB LED)
Video Card: NVIDIA GeForce RTX 3080 - 10GB GDDR6X - MSI Gaming X Trio (VR-Ready)
Power Supply: 850 Watt - CORSAIR RM850X Black - 80 PLUS Gold, Fully Modular
Processor Cooling: NZXT Kraken X63 280mm ARGB Liquid Cooling System
Primary Hard Drive: 2 TB Samsung 860 EVO SSD -- Read: 550MB/s, Write: 520MB/s - Single Drive
Secondary Hard Drive: 500 GB Samsung 860 EVO SSD -- Read: 540MB/s, Write: 520MB/s - Single Drive
Sound Card: 3D Premium Surround Sound Onboard
Network Card: Onboard LAN Network (Gb or 10/100)
Operating System: Windows 10 Home - (64-bit)
Case Fans: 3x [Silent] be quiet! Silent Wings 3 PWM 120mm Black Fan

Thanks!
 

zipspyder

Distinguished
Jan 15, 2014
41
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18,535
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Download memtest and boot to it then run it for several cycles. Might only be one bad stick or something else. You didn't state if you are overclocking or not?
 
Reactions: KLynnB

KLynnB

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Apr 3, 2021
22
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Download memtest and boot to it then run it for several cycles. Might only be one bad stick or something else. You didn't state if you are overclocking or not?
I just saw the instructions on how to do memtest. I'll do that. I'm not overclocking.
 

KLynnB

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Apr 3, 2021
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In thinking about this, I think I need to pull one stick, test the remaining one, then repeat with the other one. I'm disabled and can't do this by myself but I do have a reliable computer guy. I'll have him come over next week and help me. I just hope it doesn't completely fail in the meantime. If it's just one stick, I get can by on one and replace the bad one. If it's both, then I'll want RAM from a different manufacturer, I think.
 
Reactions: zipspyder

KLynnB

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Apr 3, 2021
22
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My computer guy came over today. We tested the RAM one at a time. One is OK, the other one failed the test immediately. I've contacted the manufacturer for a replace of the failed one and am running my PC on the good one in the meantime.

Thanks for the help!
 

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