Question BSOD- Cause?

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csaxon

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Jun 5, 2018
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I have been having massive problems with my Laptop (constant BSOD/ no bootable device errors). The SSD with the OS was replaced a week ago and I had no bluescreens since then. I thought this had fixed the issue. Unfortunately I was forced to install windows 1909 and every time I run a program like a game or virus scan, the fans would go full blast and CPU temps would be high. As before the SSD was changed it didn't do this, I installed windows 1803 from an ISO file. No change. I then tried 1709 as this was the original version that laptop had. No change.


Exactly one day after I installed 1709 a once again got a BSOD. Reliability monitor gave the following data;

The computer has rebooted from a bugcheck. The bugcheck was: 0x0000003b (0x00000000c0000005, 0xfffff80067a0cb7a, 0xffffdb0978d96950, 0x0000000000000000). A dump was saved in: C:\WINDOWS\MEMORY.DMP. Report Id: a7d78fee-79bb-4c1f-978f-c146bea9eac6.


The dump file can be found at: https://1drv.ms/u/s!AlM0EaguUEl02kBD_p01E1Gb-9oF?e=1Br6WT


I thought the blue screens had been fixed with the change in SSD as the laptop was fine for a week after the change (apart from high CPU temps). Can someone tell me the cause of the BSOD from the dump file? Is it hardware or software?


Also does anyone know why after changing the SSD/doing a clean install, CPU temps go high when its running something (its fine on idle or light browsing). The temps go about 15C higher now then before I changed SSD's/ did a clean windows install. After I did the clean install whenever the fans start up or turn off, the make a sort of squeak/click noise. I have no idea how this could be related to the clean install, but it started at the same time. It is a dell computer, the clean install removes some of the dell features (e.g. Dell power plan, support assist recovery in the boot menu). I don't know if this affects anything.
 
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What laptop do you have?

it could be a driver issue or you might need to update the bios. The version of windows shouldn't change that.

I will send a link of the dump to a friend, he might reply in next 12 hours or so.

0x0000003B (SYSTEM_SERVICE_EXCEPTION)
it could be a driver problem.
 
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Thankyou for your reply.

My laptop is a Dell Inspiron 15 7567 (i7 7700HQ core, Nvidia 1050ti graphics, 16GB RAM, 256GB M.2 drive with OS and 1TB SATA SSD).

I was suffering from constant BSOD and No bootable device errors, which seemed to resolve upon changing the OS drive. Everything was fine for a week, but when I changed windows build from 1909 to 1709, to see if it would fix the high temps a got another BSOD. The screen was completly black though (no backlight on) and the fans were going full blast until I did a hard restart. I don't know if this BSOD is related to the original issue or its a new problem.

Since swapping the SSD and doing a clean install, no matter what windows build I use though, the tempertures are too high. Clicking on quick access for example; will send the temp from idle (45-50C which i normal) up to 85C and it takes a while too load, not what you expect from an SSD. Games and virus scan are running 15C hotter (and the games are running too hot in many cases) and the fans are running at high speeds. The graphic card temperture has not changed, its normal. Only the CPU. This wasn't an issue before the clean install and I don't know why the change, since there are less programs on the PC at the moment. I would think a clean install would cause less issues.

The only other differeances were the new SSD drive was installed and the motherboard was switched over (to try to stop the orginal constant BSOD's as cause was unknown), but I have had this motherboard in the computer before with no issues and while the new SSD is a different brand, I wouldn't think this would affect the tempertures. I did use a new tube of thermal paste on the motherboard but it was the same brands (MX-4). I suppose the motherboard could of got damaged during the change but hardware scans are normal.

After the clean install, one drive did download to my laptop. I have unintalled it, but the files from one drive can still be found. I don't know of that can cause issues with quick access/windows explorer, but wouldnt explain the games running hotter.

I have checked the drivers in device manager, they are all up to date. I did install the viewsonic driver for my moniter, instead of the generic, in case that helps. The Nvidia site has a newer graphic driver than the one I have installed, but that is what was is on the Dell site for my laptop model so I don't know if I should upgrade it.
 
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When I run the dell scan, it will either tell me that all drivers are up to date or that I need to install the chipset. I am still unsure whats going on with the chipset; I still can't find it in programs and features after I install it, but event viewer says its installed. But the version thats installed looks like the same one from the intel site, which I am not sure is exactly the same as Dells version or the windows generic version. At this point I have no idea what chipset I am running.

The motherboard I have in the laptop now is the orginal motherboard. It was swapped briefy with another identical motherboard to see if it would fix an intermittant whining noise, which it did not (turned out that was a voltage issue this model is prone to). Shortly after that, the orginal BSOD started so the the old motherboard was put back in in case it was the cause but that did not fix the issue. Resetting to factory settins did not fix the issue. After installing the new SSD and doing a clean install it was good for a week in regards to blue screens but I had the temp issues. When I downgraded to 1709 and 1803 to see if it would fix the temp issues it did not help and when I was on 1709 I had another BSOD (the one I uploaded the dump file for)

This laptop has had constant hardware issues since I got it. It was made out of refurbished parts and had hunks of plastic riddled through it. At this point most of the parts it came with have been replaced. However I never had any issues with the OS until recently and I don't understand why the tempetures are so high.
 
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So you get BSOD on both boards? IS it the same BSOD code each time? Or is this a different one?
If replacing board doesn't fix the error, its unlikely to be drivers. It could be one of the parts you haven't replaced

I know you want to fix it now but until my friend replies with the conversion of the dump, I am in the blind as to what drivers you have installed and what errors say are causes. Its Xmas day in many countries so I can't expect him to be here to help all the time... we are just volunteers doing this in our own time, so family comes first some times.

He might answer soon though, I really can't tell.

Sounds like a frankenstein build

while we wait for him, you can download driver view - all it does is shows what drivers are running - http://www.nirsoft.net/utils/driverview.html
When you run it, go into view menu and change it to only show non Microsoft drivers as that will reduce list size
Can you give me a screenshot showing from (and including) Driver name until (and including) Creation Date - upload it to an image sharing website and show link here
I will compare what you have against Dell site. Even if its just to see what chipset driver you are on
 
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Yes, I got the BSOD on both motherboards. All hardware and software scans while I was having the constant BSOD came back normal, so hard to pinpoint issue. The codes I got were all different so that made it even harder to pinpoint. These are some of the codes I got; SYSTEM_SERVICE_EXCEPTION, CRITICAL_SERVICE_FAILED, KERNEL_DATA_INPAGE_ERROR. Sometimes it would randomly die with no blue screen, but would boot into dell ePSA and show "no bootable device". I could fix this error with a hard restart for a time, but I got an error at least once a day. I thought it was fixed when the SSD was replaced as no BSOD for a week but less then 24hrs after I downgraded, another BSOD, although it presented differently with completly black screen (no backlight on) and the fans were going full blast until I did a hard restart.

All the replacable parts in this laptop were replaced with identical OEM parts. The parts either had problems, or the technicans that came to fix the problems caused another problem. This laptop has had 16 serives for the hardware and I have been fixing it for a year and a half. Sadly, they stopped making it just after I purchased it so I couldnt swap it for an idenical one. The only thing that have not been replaced are the graphics card, RAM, battery, some of the adaptors and the GPU fan. Literally everthing else, including the chassis was replaced. I tested RAM with memtest86 for 4hours (4passes) and this had no errors. I also had no software or temperture problems in the laptop until recently, with the temp issues happening only after clean install/replaced SSD.
 
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My friend is in hospital, I only found out yesterday so I don't know when he will reply... there are other people around who can read dumps but I know one is taking a break and the others aren't as consistent.

Driver dates don't help a great deal as they all this year. Most of time its older drivers that can be cause.

I don't like this program but its better than nothing, it will at least show us error names - https://www.resplendence.com/whocrashed - its unlikely to get the actual driver name that caused error right, it often lists ntoskrnl which is the windows kernel, it is what crashed but its not the cause. ntoskrnl has many roles, one is to act as go between for drivers and hardware, it sits between them and will crash if given bad instructions
 
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Hello,

I have read the program on bluescreenviewer, when I was trying to find the cause myself. It gave these codes (see link attached) including ntoskrnl, but I am unsure exactly what these codes mean. I don't know if this helps, but after the blue screen error, the power remained on (although the screen was completly turned off) and the fans were going full blast. I had to do a hard restart.

https://www.dropbox.com/s/m19hz8ns7r49nwg/Dumpfile.PNG?dl=0
 
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Try this
right click start button
choose powershell (admin)
type SFC /scannow and press enter
once its completed, copy/paste this command into same window:
Repair-WindowsImage -Online -RestoreHealth and press enter
SFC fixes system files, second command cleans image files, re run SFC if it failed to fix all files and restart PC

problem could just be windows based, not drivers. worth a try.


NTOSKRNL = windows kernel. It handles all driver requests, power management, and memory management. It sits between Hardware and Applications. It got blamed but its not the cause

HAL.DLL = Hardware Abstraction Layer.

Both of those are essential parts of Windows. They are what crashed but they aren't why.

this is the problem with Whocrashed and BSV, they just see what crashed, very rarely show why.


how about this, try running Driver verifer, its part of windows designed to test drivers. It will cause a BSOD. It can also cause a Boot loop but hopefully it won't. Once it BSOD, run either BSV or Who crashed (as they both do same thing) and see if they name an actual driver name - see the second post in this thread - https://forums.tomshardware.com/thr...nclude-in-blue-screen-of-death-posts.3468965/

Or you know, you can wait and see if someone like @PC Tailor is around to read your dumps and convert them for us. I just don't know this week. Its holidays, we volunteer, sometimes family is more important.
 
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Squeaking / clicking noise is a sign of a moving parts issues. You should check if your fans are ok or not. Try not to overthink everything. Sometimes, small signs can lead to successful troubleshooting. It can also be a hard drive problem if you're using a hard drive aside from SSD.

If everything seems fine, please check your power source (the same like PC power supply). It can cause a lot of issues as it mimics other hardware issue symptoms.

It can make your fans go crazy and have an unusual behaviour, cause harddrive issues, display issues, blue/black screens, etc. You name it. As long as it remains, the problems will come and go over and over again without being solved and will persist and worsen everyday.,
 
Last edited:
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Hello,

I ran the DISM and SFC. Its not flagging anything. There may be a chipset issue, as depite downloading and installing it from the Dell site, it does not show up and theres no record of it being installed.

I have run driver verifier before I changed SSD's (to try to indentify the cause) but I got stuck in a bootloop. The keyboard of my laptop doesnt work in safe mode, so I was forced to do a system restore to get it working again, so i'm a bit cautious about using this again. Of course I do wnt to find the reason, but I might wait on analysis of the dump file, unless I get another BSOD this weekend.

How would I test the PC power supply. Does this mean the battery or AC adaptor?
 
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Who swapped the motherboard? If you are now hearing squeaking noises after the swap, it sounds like something wasn't secured correctly with the new board.
What is the model number of the new motherboard? If someone else did the work and you don't know, that's fine, just let us know either way.
 
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Hi, I ran the dump file through the debugger and got the following information: https://pastebin.com/hkrqGnU6

File information:122519-8468-01.dmp (Dec 24 2019 - 14:28:50)
Bugcheck:SYSTEM_SERVICE_EXCEPTION (3B)
Probably caused by:ntkrnlmp.exe (Process: RAVBg64.exe)
Uptime:0 Day(s), 3 Hour(s), 31 Min(s), and 11 Sec(s)

BIOS info was not included in the dump file. This can sometimes mean an outdated BIOS is being used.

This information can be used by others to help you. I can't help you with this. Someone else will post with more information. Please wait for additional answers. Good luck.
 
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The squeaking sound from the fans (when they start and stop) started after the first factory reset I did. It has made the noise on both motherboards. I wondered if the first reset changed somesort of setting. The BIOS is up to date, but I am unsure of the chipset drivers. Ever since the clean install, it runs the intel ones downloaded by microsoft update. When I try to instal the ones from the dell website, it says the are installed and to restart the computer, but I cannot find it under "apps & features" like I used too, and there is no rcord of it being installed in reliability moniter.

The sound has been crackling since the clean install, so I am guessing thats a realtek issue if it was what was causing the BSOD. I was hoping what ever caused the BSOD was what was resonablable for increasing the temps under loads (which occured after clean install/motherboard change/SSD change and is the same on windows vs1709, 1803, 1903 and 1909). The GPU temps are fine and never go over 70C, but the CPU has been reaching 100C on some games and DELL stress test and throttling. It never used to go above the late 80C's no matter what I ran. I have included images from Argus moniter so you can see the difference. If the cause is the Realtek drivers though, I dont think it can increase temps like this. I use MX4 thermal paste so its not poor quality either.

https://www.dropbox.com/s/kz6qrcvowl3guba/after clean install Stress test.PNG?dl=0

https://www.dropbox.com/s/rr4ahvre0stuuxk/Before Clean Install- stress test (after work).PNG?dl=0
 
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The motherboard is: Dell OEM Inspiron 15 (7567) Motherboard System Board Core i7 2.8GHz Quad Core CPU - P84C9. It was changed by a Dell technican who has changed the motheboard before. This computer has had hardware issues since I got it . I have had 16 services on it (this is not a typo, it's 16). About 3/4 of the hardware (it was made of refurbished parts) has already been changed. Other serivices where to repair damage the technicans caused repairing it, to remove plastic hunks that were randomly spread thoughout the laptop and behind the screen, and to replace many of the replaced parts as they were faulty too. This is the first software issue I have had though.
 
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csaxon said:
I have been having massive problems with my Laptop (constant BSOD/ no bootable device errors). The SSD with the OS was replaced a week ago and I had no bluescreens since then. I thought this had fixed the issue. Unfortunately I was forced to install windows 1909 and every time I run a program like a game or virus scan, the fans would go full blast and CPU temps would be high. As before the SSD was changed it didn't do this, I installed windows 1803 from an ISO file. No change. I then tried 1709 as this was the original version that laptop had. No change.


Exactly one day after I installed 1709 a once again got a BSOD. Reliability monitor gave the following data;

The computer has rebooted from a bugcheck. The bugcheck was: 0x0000003b (0x00000000c0000005, 0xfffff80067a0cb7a, 0xffffdb0978d96950, 0x0000000000000000). A dump was saved in: C:\WINDOWS\MEMORY.DMP. Report Id: a7d78fee-79bb-4c1f-978f-c146bea9eac6.


The dump file can be found at: https://1drv.ms/u/s!AlM0EaguUEl02kBD_p01E1Gb-9oF?e=1Br6WT


I thought the blue screens had been fixed with the change in SSD as the laptop was fine for a week after the change (apart from high CPU temps). Can someone tell me the cause of the BSOD from the dump file? Is it hardware or software?


Also does anyone know why after changing the SSD/doing a clean install, CPU temps go high when its running something (its fine on idle or light browsing). The temps go about 15C higher now then before I changed SSD's/ did a clean windows install. After I did the clean install whenever the fans start up or turn off, the make a sort of squeak/click noise. I have no idea how this could be related to the clean install, but it started at the same time. It is a dell computer, the clean install removes some of the dell features (e.g. Dell power plan, support assist recovery in the boot menu). I don't know if this affects anything.
Click to expand...
Based on your other posts, we need to back up. Why did you replace the SSD initially? How close was this replacement to your last service call from Dell? If you put the original SSD back in, what kinds of issues to you have?
 
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I was getting constant BSOD/ "no bootable device errors" (two per day)The SSD was replaced. The BSOD were all different so cause could not be isolated. Motherboard was changed and clean install was done but no change, so SSD was replaced. This stopped the constant BSOD. I've only had two BSOD since then in two weeks. The one I posted the dump file for, which I was told was realtek and the one I got about 30 mins ago, dump file link attached.

https://www.dropbox.com/s/r0apjp6swbsvlfu/123019-9578-01.dmp?dl=0

I tried to put the orginal SSD back in to see if this fixed the temps and to confirm if it was causing the constant BSOD but the screw is damanged and I can't unscrew the SSD.
 
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Ketchup79 said:
Were the 16 services under the 1-year warranty or do/did you have an extended warranty? Is the laptop still under warranty?
Click to expand...
The first 13 were under warranty. As three months had not gone by since number 13, the last three technically should have been covered by DELL, but it kept taking me weeks of waiting to get approval from higher management, while having to return the parts (proved problematic as the replaced parts were often worse than what they were replacing), so I had to pay for the last 3 as I could no longer wait around, although it was done by a DELL tech. DELL no longer considers it to be under warrenty.

I wasn't able to swap the laptop with an identical one as they stopped selling this model about a month after my purchase. DELL is offering for me to return it for a refund, but at this point I have paid for services plus a motherboard so I would be out of pocket. I also do like this laptop when its not playing up.
 
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I ran the new dump file through the debugger and got the following information: https://folkloriccommonbuzzard.htmlpasta.com/

File information:123019-9578-01.dmp (Dec 29 2019 - 19:52:58)
Bugcheck:MEMORY_MANAGEMENT (1A)
Probably caused by:memory_corruption (Process: chrome.exe)
Uptime:1 Day(s), 3 Hour(s), 09 Min(s), and 07 Sec(s)

This information can be used by others to help you. I can't help you with this. Someone else will post with more information. Please wait for additional answers. Good luck.
 
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