Question BSOD caused by hal.dll and ntoskernal.exe, need help

Apr 30, 2019
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Hello,

I am new and I hope I am posting in the right place.
I have been having some BSOD for the past 2 months at random, it's not so frequent but it gets difficult to try and solve it by myself since that makes it harder to pinpoint the issue. Sorry in advance if my English isn't great.
I tried various solutions including checking my computer temperature then having the RPM at the maximum for all my fans, cleaning my computer from dust and checking my RAM if it was faulty through memtest which shows everything being fine. I had BlueScreenView to guide me through a few google search but it seems that this battle is beyond my knowledge since it's still pestering me. Everytime I think I did the right thing I come back someday to my computer rebooted with a minidump created with the same problem shown.
I also tried to "reinstall" Windows 10 with the option to keep my own files. That is my story so far, I seek help and any help at this point is greatly appreciated. I had this computer since 2016 if that information can be relevant.

I will get into the technical informations. I am not used to ask for help so I will try to include what I think is relevant.

This is from my most recent crash:
043019-5125-01.dmp 2019-04-30 18:36:29 UNEXPECTED_KERNEL_MODE_TRAP 0x0000007f 0000000000000008 fffff80573e6fe50 ffffd68bbb732ff0 fffff80571a1a9ef hal.dll hal.dll+19ef x64 ntoskrnl.exe+1b3730 C:\WINDOWS\Minidump\043019-5125-01.dmp 12 15 17763 1 265 500 2019-04-30 18:43:55

hal.dll hal.dll+19ef fffff80571a19000 fffff80571aaf000 0x00096000 0x2add7d61 1992-10-15 10:17:05
ntoskrnl.exe ntoskrnl.exe+1c4e69 fffff80571ab0000 fffff8057251e000 0x00a6e000 0x438ffec3 2005-12-02 03:58:59

This is what I get from the free version of WhoCrashed:

On Tue 2019-04-30 18:36:29 your computer crashed or a problem was reported
crash dump file: C:\WINDOWS\Minidump\043019-5125-01.dmp
This was probably caused by the following module: hal.dll (0xFFFFF80571A1A9EF)
Bugcheck code: 0x7F (0x8, 0xFFFFF80573E6FE50, 0xFFFFD68BBB732FF0, 0xFFFFF80571A1A9EF)
Error: UNEXPECTED_KERNEL_MODE_TRAP
file path: C:\WINDOWS\system32\hal.dll
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: Hardware Abstraction Layer DLL
Bug check description: This bug check indicates that the Intel CPU generated a trap and the kernel failed to catch this trap.Double Fault, indicates that an exception occurs during a call to the handler for a prior exception. Most often this is caused by a software problem (kernel stack overflow) but this can also be caused by a hardware problem.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.

My specs:
CPU: Intel Core i7 5820K @ 3.30GHz
RAM: 16,0 Go Dual-Channel Unknown @ 1333MHz (15-17-17-35)
GPU: GeForce GTX 980
1st HDD (OS on it): KINGSTON SV300S37A240G ATA Device (SSD)
2nd HDD: ST1000DM003-1SB10C ATA Device
MOTHERBOARD: MSI X99A SLI PLUS(MS-7885) (SOCKET 0)
BIOS: American Megatrends Inc. 1.80, 2015-03-20
Power Supply: Thermaltake Smart SP-750AH3NCB-A
OS: Windows 10 Family 64-bit

I will provide more informations when asked. Thank you in advance.

-Chris
 

Colif

Win 10 Master
Moderator
can you go to C:\WINDOWS\Minidump\
copy the files from this folder to a new folder
upload the copies to a file sharing web site and show a link here, I get someone to convert them into a format I can read.
 
Apr 30, 2019
2
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10
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Hello Colif,

Thank you for replying! I think my dump files got deleted, I went to the folder mentionned and it's empty which lead me to think I may have forgotten to set it up not to delete automatically those files.

For now the BSODs has stopped happening since that last dump I mentioned on my main post. What I remember doing was a simple update of my Nvidia graphic card through GeForce experience, just today they have released another update and I will make sure to do it as well.
I often thought my graphic card was an issue because during gameplay (Final Fantasy XIV being my main game) the BSODs easily happened. It did happen without gaming but not as often which made me think of overheating problems but the numbers looked like they were in the norms. It isn't clear where the problem was or what it is.
For the past three days I have been playing that new medieval game, Mordhau, which I believe is a bit more demanding than Final Fantasy XIV, it's on Ultra. No problems so far. I am no expert but maybe that information can be relevant.

However, the BSOD can happen at any moment. I will make sure to upload my dump files here like you asked through mediafire.
I appreciate the help a lot, I wish to understand where this issue come from so I can act accordingly in the future.

I will reply again once I get another BSOD, I use this computer quite often. So far it has been 9 days without any BSOD but fate can play a trick on me and make it happen today for example.

Thanks again!
-Chris
 

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