Question BSOD caused by hal.dll while gaming and watching videos

Apr 3, 2020
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hello recently i get BSOD everyday when trying to play games with a video running in background the culprit is HAL.dll any help is appreciated. I have minidump file here https://drive.google.com/open?id=19Wi0MSP5la4X2hzqEfb2iHvEYJXz0N2A

Specs
Windows version: Windows 10 , 10.0, version 1903, build: 18362
Windows dir: C:\WINDOWS
Hardware: ASUSTeK COMPUTER INC., ROG STRIX Z370-E GAMING
CPU: GenuineIntel Intel(R) Core(TM) i5-8600K CPU @ 3.60GHz Intel8664, level: 6
6 logical processors, active mask: 63
RAM: 4x4 GB DDR4 (15.9GB)
GPU: Nvidia RTX 2060 Super
 

Colif

Win 10 Master
Moderator
hardware abstraction layer. IS the error code a WHEA error? (I can't read dumps but will forward them to someone who will convert them for me)
Sits between windows and hardware.
It is not the cause as without it windows cannot work. Often mentioned in WHEA errors, its why I asked.

Is CPU overclocked? remove the overclock, if it is.
Do you have newest BIOS for motherboard?
Are you running Asus AI Suite?
 

gardenman

Admirable
Moderator
Hi, I ran the dump files through the debugger and got the following information: https://spagyrictigershark.htmlpasta.com/

File information:010420-9218-01.dmp (Jan 3 2020 - 19:20:05)
Bugcheck:MACHINE_CHECK_EXCEPTION (9C)
Probably caused by:intelppm.sys (Process: System)
Uptime:0 Day(s), 1 Hour(s), 50 Min(s), and 05 Sec(s)

File information:010120-9640-01.dmp (Dec 31 2019 - 18:28:32)
Bugcheck:MACHINE_CHECK_EXCEPTION (9C)
Probably caused by:memory_corruption (Process: System)
Uptime:0 Day(s), 1 Hour(s), 48 Min(s), and 12 Sec(s)

BIOS info was not included in the dump files. This can sometimes mean an outdated BIOS is being used.

This information can be used by others to help you. I can't help you with this. Someone else will post with more information. Please wait for additional answers. Good luck.
 
Apr 3, 2020
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hardware abstraction layer. IS the error code a WHEA error? (I can't read dumps but will forward them to someone who will convert them for me)
Sits between windows and hardware.
It is not the cause as without it windows cannot work. Often mentioned in WHEA errors, its why I asked.

Is CPU overclocked? remove the overclock, if it is.
Do you have newest BIOS for motherboard?
Are you running Asus AI Suite?
I am sorry i linked old BSOD files by mistake these are new ones

https://drive.google.com/open?id=1dKxZ-SksNbw3WcMgb_qxmtInFswlcFe2

can you get these processed too?

Is CPU overclocked? No
Do you have newest BIOS for motherboard? No i haven't updated the bios since i got them. My Cmos battery has run out i think but i can't get one atm
Are you running Asus AI Suite? No
 

gardenman

Admirable
Moderator
It's ok. I'm glad you noticed the date, I didn't. I ran the new dump files through the debugger and got the following information: https://masterfulhurry.htmlpasta.com/
File information:040320-9984-01.dmp (Apr 3 2020 - 00:37:07)
Bugcheck:MACHINE_CHECK_EXCEPTION (9C)
Probably caused by:intelppm.sys (Process: System)
Uptime:0 Day(s), 0 Hour(s), 17 Min(s), and 06 Sec(s)

File information:040320-9750-01.dmp (Apr 2 2020 - 23:56:36)
Bugcheck:MACHINE_CHECK_EXCEPTION (9C)
Probably caused by:Pool_Corruption (Process: System)
Uptime:0 Day(s), 7 Hour(s), 30 Min(s), and 33 Sec(s)
BIOS info was included in the dump files this time.

Possible Motherboard page: https://www.asus.com/us/Motherboards/ROG-STRIX-Z370-E-GAMING/
There is a BIOS update available for your system. You are using version 0607 and the latest is version 2401. There are multiple special update instructions. Wait for additional information before deciding to update or not. Important: Verify that I have linked to the correct motherboard. Updating your BIOS can be risky. Never try it when you might lose power (lightning storms, recent power outages, etc).

This information can be used by others to help you. I can't help you with this. Someone else will post with more information. Please wait for additional answers. Good luck.

Edit: Results for dump file below: https://unafraidtang.htmlpasta.com/
File information:040420-10265-01.dmp (Apr 3 2020 - 23:07:39)
Bugcheck:MACHINE_CHECK_EXCEPTION (9C)
Probably caused by:ntkrnlmp.exe (Process: System)
Uptime:0 Day(s), 0 Hour(s), 09 Min(s), and 16 Sec(s)
 
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Apr 3, 2020
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Thanks for processing so how should i proceed.

Updated Bios to latest version and windows to latest version
 
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Colif

Win 10 Master
Moderator
Motherboard: ASUSTeK COMPUTER INC., ROG STRIX Z370-E GAMING
CPU: i5-8600K CPU @ 3.60
RAM: 4x4 GB DDR4 (15.9GB)
GPU: Nvidia RTX 2060 Super

what else?
what plugs into PC via USB as the errors are being caused by a USB device

You have some old software on this new PC
DateDriverDescription
Jul 30 2010mdf16.sysSecretZone Filter driver (Clarus, Inc.)
Jan 13 2011dtsoftbus01.sysDAEMON Tools Virtual Bus driver
May 18 2011mvd23.sysSecretZone Virtual Disk driver
Nov 25 2011pneteth.sysPDANet Broadband Adapter driver (June Fabrics Technology Inc.)
Apr 24 2012PxHlpa64.sysSonic CD/DVD driver
Aug 22 2012AsIO.sysASUS Input Output driver http://www.asus.com/
Sep 20 2012TplinkUDSMBus.sysMaster Bus of USB Software Bus driver

Jan 22 2013ew_jubusenum.sysHuawei Enumerator driver (Huawei Technologies Co.) http://www.huawei.com/


About only one of those I know can cause these errors is the Asus driver. Daemon tools can cause BSOD though.
I am just curious about rest, hence reason I asked about what plugs in.

could be the TP link driver. Its too old for win 10 but then all of those are, anything older than June 2015 is
 
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Apr 3, 2020
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Motherboard: ASUSTeK COMPUTER INC., ROG STRIX Z370-E GAMING
CPU: i5-8600K CPU @ 3.60
RAM: 4x4 GB DDR4 (15.9GB)
GPU: Nvidia RTX 2060 Super

what else?
what plugs into PC via USB as the errors are being caused by a USB device

You have some old software on this new PC
DateDriverDescription
Jul 30 2010mdf16.sysSecretZone Filter driver (Clarus, Inc.)
Jan 13 2011dtsoftbus01.sysDAEMON Tools Virtual Bus driver
May 18 2011mvd23.sysSecretZone Virtual Disk driver
Nov 25 2011pneteth.sysPDANet Broadband Adapter driver (June Fabrics Technology Inc.)
Apr 24 2012PxHlpa64.sysSonic CD/DVD driver
Aug 22 2012AsIO.sysASUS Input Output driver http://www.asus.com/
Sep 20 2012TplinkUDSMBus.sysMaster Bus of USB Software Bus driver

Jan 22 2013ew_jubusenum.sysHuawei Enumerator driver (Huawei Technologies Co.) http://www.huawei.com/


About only one of those I know can cause WHEA errors is the Asus driver. Daemon tools can cause BSOD though.
I am just curious about rest, hence reason I asked about what plugs in.

could be the TP link driver. Its too old for win 10 but then all of those are, anything older than June 2015 is

Hey there how do you know errors are caused by usb device? I thought it was ram or cpu. Lets see i use a portable wifi hotspot that is usb and my mouse and keyboard are usb thats about it.

Here is speccy report it was done yesterday http://speccy.piriform.com/results/OcxWlirB3alPxPdjazdFx2F
 

Colif

Win 10 Master
Moderator
original BSOD, one of them mentions umbus which is a system driver i had not seen before. A search shows its related to USB or card readers.

of the next 2 BSOD, one of those mentions USBXHCI, HIDCLASS, usbccgp which are all used to talk to USB devices.
Of the last 2 BSOD you had, one of those also mentions those...

HIDCLASS mainly used for keyboards/mice
usbccgp - https://docs.microsoft.com/en-us/windows-hardware/drivers/usbcon/usb-common-class-generic-parent-driver

I got info from the conversions Gardenman did.

MCE errors can be any hardware plugged into PC. It is what makes them painful to figure out sometimes.

portable wifi hotspot that is usb
is that the TP link one? see if you can find newer drivers.

note
A machine-check exception (MCE) is a type of computer hardware error that occurs when a computer's central processing unit detects an unrecoverable hardware error in the processor itself, the memory, the I/O devices, or on the system bus. It is not caused by software. The error usually occurs due to component failure or the overheating or overclocking of hardware components. Most machine check exceptions halt the operating system and require a restart before users can continue normal operation. Diagnosing the failure can be often difficult because so little information about what caused the problem is captured during the error.

so its possibly a hardware fault and something to do with USB.
 
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Apr 3, 2020
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How should i proceed then

also the portable hotspot is not TP LINK

Edit: Should i run driver verifier?

Edit 2: I Have removed the tplink driver and pdanet driver. don't know how to update ASUS Input Output driver. Also there was unknown device in device manager which was asmedia usb controller which i have now installed driver for. Also my BSOD are not WHEA uncorrectable errors right?
 
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Apr 3, 2020
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https://drive.google.com/open?id=1kc8wQ1u8V9W4vvkJsMZfv4LNHRjOCHej

Ugh it happened again. Could you get this analyzed. It will help narrow it down now i think. I also ran windows memory diagnostics and it returned no error. I was not doing anything this time, just 1 page on browser was open, so idk if it could be ram.

Edit: I ran intel diagnostic utility and here are the results it was pass


--- IPDT64 - Revision: 4.1.4.36
--- IPDT64 - Start Time: 05-Apr-20 5:19:31 AM

CPU1
Genuine Intel CPU Test
Module Version: 1.0.16.64b.W
Start Time: Sun Apr 5 05:19:32 2020
Test Result - PASS
Expected: GenuineIntel
Detected: GenuineIntel
End Time: Sun Apr 5 05:19:32 2020
Total Time: seconds: 0
--------------------------------------------------------------------
CPU1
CPU Brand String Test
Module Version: 1.0.20.64b.W
Start Time: Sun Apr 5 05:19:33 2020
Test Result - PASS
Expected: Intel(R) Core(TM) CPU @
Detected: Intel(R) Core(TM) i5-8600K CPU @ 3.60GHz
Intel(R) Core(TM) processor detected..!!..
End Time: Sun Apr 5 05:19:33 2020
Total Time: seconds: 0
--------------------------------------------------------------------
CPU1
Cache Test
Module Version: 1.0.16.64b.W
Start Time: Sun Apr 5 05:19:33 2020
Test Result - PASS

--- Reading Cache Size ---

  • Detected L1 Data Cache Size --> 32
  • Detected L1 Inst Cache Size --> 32
  • Detected L2 Cache Size --> 256
  • Detected L3 Cache Size --> 9216
Cache Size Test Passed!!!

End Time: Sun Apr 5 05:19:33 2020
Total Time: seconds: 0
--------------------------------------------------------------------
CPU1
MMXSSE Test
Module Version: 1.0.22.64b.W
Start Time: Sun Apr 5 05:19:34 2020
Test Result - PASS

DetectUtils64 DLL Version - 1.1.2

--- Determining MMX - SSE capabilities ---
..MMX is supported on this CPU..
..SSE is supported on this CPU..
..SSE2 is supported on this CPU..
..SSE3 is supported on this CPU..
..SSSE3 is supported on this CPU..
..SSE4.1 is supported on this CPU..
..SSE4.2 is supported on this CPU..

MMX Test Result --- PASS
SSE Test Result --- PASS
SSE2 Test Result --- PASS
SSE3 Test Result --- PASS
SSSE3 Test Result --- PASS
SSE4.1 Test Result --- PASS
SSE4.2 Test Result --- PASS

End Time: Sun Apr 5 05:19:34 2020
Total Time: seconds: 0
--------------------------------------------------------------------
CPU1
IMC Test
Module Version: 1.0.17.64b.W
Start Time: Sun Apr 5 05:19:35 2020
Test Result - PASS
--- Reading Memory Size ---
Detected Memory Size is --> 16.00GB
--- Subtest - Memory Size Test Passed!!! ---
--- Integrated Memory Controller Stress Test ---
Memory to be allocated = 1048576 byte
Memory Allocated.
Test 1 Ones and Zeros Moving Inversions write operations - Passed
Test 1 Ones and Zeros Moving Inversions verification operations - Passed
Test 2 32Bits Sliding Ones write operations - Passed
Test 2 32Bits Sliding Ones verification operations - Passed
Test 3 32Bits Sliding Zero write operations - Passed
Test 3 32Bits Sliding Zero verification operations - Passed
Memory Deallocated.
--- Subtest - Memory Stress Test Passed!!! ---
Integrated Memory Controller Test Passed!!!
End Time: Sun Apr 5 05:19:36 2020
Total Time: seconds: 1
--------------------------------------------------------------------
CPU1
Parallel_PrimeNum_i5-8 Test
Module Version: 1.0.0.9
Start Time: 05-Apr-20 5:19:37 AM
Test Result - PASS

Module Math_PrimeNum.exe Completed - Pass


Prime Number Generation Test
Module Version: 1.0.20.64b.W
Start Time: Sun Apr 5 05:19:38 2020
DetectUtils64 DLL Version - 1.1.2
AVX is supported in your OS
Max AVX supported = AVX2
Test Result - PASS
Operation Per Second: 202367
Error: 0
--- Prime Number Generation Test Passed!!!---
End Time: Sun Apr 5 05:19:58 2020
Total Time: seconds: 20

Parallel_PrimeNum_i5-8
End Time: 05-Apr-20 5:19:58 AM
--------------------------------------------------------------------
CPU1
Parallel_FP_i5-8 Test
Module Version: 1.0.0.9
Start Time: 05-Apr-20 5:19:58 AM
Test Result - PASS

Module Math_FP.exe Completed - Pass


Floating Point Test
Module Version: 1.0.19.64b.W
Start Time: Sun Apr 5 05:19:59 2020
DetectUtils64 DLL Version - 1.1.2
AVX is supported in your OS
Max AVX supported = AVX2
FMA3 supported
Test Result - PASS
Million Floating Points per Second, MFLOPS: 316.55
Error: 0
--- Floating Point Test Passed!!!---
End Time: Sun Apr 5 05:20:19 2020
Total Time: seconds: 20

Parallel_FP_i5-8
End Time: 05-Apr-20 5:20:19 AM
--------------------------------------------------------------------
CPU1
Parallel_Math_i5-8 Test
Module Version: 1.0.0.9
Start Time: 05-Apr-20 5:20:19 AM
Test Result - PASS

Module Math_FP.exe Completed - Pass
Module Math_PrimeNum.exe Completed - Pass
Module AVX.exe Completed - Pass
Module FMA3.exe Completed - Pass


Floating Point Test
Module Version: 1.0.19.64b.W
Start Time: Sun Apr 5 05:20:20 2020
DetectUtils64 DLL Version - 1.1.2
AVX is supported in your OS
Max AVX supported = AVX2
FMA3 supported
Test Result - PASS
Million Floating Points per Second, MFLOPS: 0.13
Error: 0
--- Floating Point Test Passed!!!---
End Time: Sun Apr 5 05:21:50 2020
Total Time: seconds: 90


Prime Number Generation Test
Module Version: 1.0.20.64b.W
Start Time: Sun Apr 5 05:20:19 2020
DetectUtils64 DLL Version - 1.1.2
AVX is supported in your OS
Max AVX supported = AVX2
Test Result - PASS
Operation Per Second: 46925
Error: 0
--- Prime Number Generation Test Passed!!!---
End Time: Sun Apr 5 05:21:49 2020
Total Time: seconds: 90


AVX Test
Module Version: 2.0.22.64b.W
Start Time: Sun Apr 5 05:20:20 2020
Test Result - PASS

DetectUtils64 DLL Version - 1.1.2

--- CPU Features Detection ---
..AVX is supported by this CPU..
..AVX2 is supported by this CPU..
..AVX512BW is NOT supported by this CPU..
..AVX512CD is NOT supported by this CPU..
..AVX512DQ is NOT supported by this CPU..
..AVX512ER is NOT supported by this CPU..
..AVX512F is NOT supported by this CPU..
..AVX512IFMA52 is NOT supported by this CPU..
..AVX512PF is NOT supported by this CPU..
..AVX512VBMI is NOT supported by this CPU..
..AVX512VL is NOT supported by this CPU..
..AES is supported by this CPU..
..PCLMULQDQ is supported by this CPU..

..AVX is supported by this Operating System..

Most Advanced AVX Feature Detected.. AVX2
AVX2 Test Result --- PASS
AES Test Result --- PASS
PCLMULQDQ Test Result --- PASS

End Time: Sun Apr 5 05:21:54 2020
Total Time: seconds: 94


FMA3 Test
Module Version: 1.0.19.1.64b.W
Start Time: Sun Apr 5 05:20:20 2020
Test Result - PASS

DetectUtils64 DLL Version - 1.1.2

--- CPU Features Detection ---
..FMA3 is supported by this CPU..
..FMA3 is supported by this Operating System..

FMA3 Test Result --- PASS

End Time: Sun Apr 5 05:21:51 2020
Total Time: seconds: 91

Parallel_Math_i5-8
End Time: 05-Apr-20 5:21:54 AM
--------------------------------------------------------------------
CPU1
Parallel_GPUStressW_i5 Test
Module Version: 1.0.0.9
Start Time: 05-Apr-20 5:21:54 AM
Test Result - PASS

Module AVX.exe Completed - Pass
Module FMA3.exe Completed - Pass


AVX Test
Module Version: 2.0.22.64b.W
Start Time: Sun Apr 5 05:21:54 2020
Test Result - PASS

DetectUtils64 DLL Version - 1.1.2

--- CPU Features Detection ---
..AVX is supported by this CPU..
..AVX2 is supported by this CPU..
..AVX512BW is NOT supported by this CPU..
..AVX512CD is NOT supported by this CPU..
..AVX512DQ is NOT supported by this CPU..
..AVX512ER is NOT supported by this CPU..
..AVX512F is NOT supported by this CPU..
..AVX512IFMA52 is NOT supported by this CPU..
..AVX512PF is NOT supported by this CPU..
..AVX512VBMI is NOT supported by this CPU..
..AVX512VL is NOT supported by this CPU..
..AES is supported by this CPU..
..PCLMULQDQ is supported by this CPU..

..AVX is supported by this Operating System..

Most Advanced AVX Feature Detected.. AVX2
AVX2 Test Result --- PASS
AES Test Result --- PASS
PCLMULQDQ Test Result --- PASS

End Time: Sun Apr 5 05:22:26 2020
Total Time: seconds: 32


FMA3 Test
Module Version: 1.0.19.1.64b.W
Start Time: Sun Apr 5 05:21:54 2020
Test Result - PASS

DetectUtils64 DLL Version - 1.1.2

--- CPU Features Detection ---
..FMA3 is supported by this CPU..
..FMA3 is supported by this Operating System..

FMA3 Test Result --- PASS

End Time: Sun Apr 5 05:22:25 2020
Total Time: seconds: 31

Parallel_GPUStressW_i5
End Time: 05-Apr-20 5:22:26 AM
--------------------------------------------------------------------
CPU1
DGEMM Stress Test
Module Version: 1.0.7.64b.W
Start Time: Sun Apr 5 05:22:27 2020
Test Result - PASS

DetectUtils64 DLL Version - 1.1.2

--- CPU Features Detection ---
..AVX is supported by this Operating System..

Most Advanced AVX Feature Detected.. AVX2
DGEMM AVX2 Test Result --- PASS

End Time: Sun Apr 5 05:23:27 2020
Total Time: seconds: 60
--------------------------------------------------------------------
CPU1
Frequency Check
Module Version: 1.0.1.64b.W
Start Time: Sun Apr 5 05:23:27 2020
Test Result - PASS
Processor Name: Intel(R) Core(TM) i5-8600K CPU @ 3.60GHz
Expected Processor Frequency: 3.60
Measured Processor Frequency: 3.598052
End Time: Sun Apr 5 05:23:28 2020
Total Time: in seconds: 1
--------------------------------------------------------------------

System Information
------------------
Processor Name: Intel(R) Core(TM) i5-8600K CPU @ 3.60GHz
Processor Information: Family 6 Model 158 Stepping 10
Number of Physical Cores: 6
Number of Logical Cores: 6
Operating System: Microsoft Windows 10 Pro 64-bit
Graphics Information: NVIDIA GeForce RTX 2060 SUPER
--------------------------------------------------------------------

--- IPDT64 - End Time: 05-Apr-20 5:23:28 AM
--- IPDT64 - Result: Pass
--------------------------------------------------------------------
 
Last edited:

gardenman

Admirable
Moderator
I ran the dump file through the debugger and got the following information: https://unluckycrab.htmlpasta.com/ (I don't create these addresses, they are randomly assigned).

File information:040520-10171-01.dmp (Apr 4 2020 - 19:39:59)
Bugcheck:MACHINE_CHECK_EXCEPTION (9C)
Probably caused by:intelppm.sys (Process: System)
Uptime:0 Day(s), 0 Hour(s), 37 Min(s), and 10 Sec(s)

This information can be used by others to help you. I can't help you with this. Someone else will post with more information. Please wait for additional answers. Good luck.
 
Apr 3, 2020
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I ran the dump file through the debugger and got the following information: https://unluckycrab.htmlpasta.com/ (I don't create these addresses, they are randomly assigned).

File information:040520-10171-01.dmp (Apr 4 2020 - 19:39:59)
Bugcheck:MACHINE_CHECK_EXCEPTION (9C)
Probably caused by:intelppm.sys (Process: System)
Uptime:0 Day(s), 0 Hour(s), 37 Min(s), and 10 Sec(s)

This information can be used by others to help you. I can't help you with this. Someone else will post with more information. Please wait for additional answers. Good luck.
I am sorry to bother you again but it crashed SEVEN more times today. I hope you can process these :-
https://drive.google.com/open?id=1mOhQGXSmnbWg9uJuUsof506ApALy6ejv
 

Colif

Win 10 Master
Moderator
can you use Ethernet instead of wifi to see if you still BSOD without the hotspot attached, as although I can't see the last 7 dumps yet, half of your previous errors all spoke of USB. So if it isn't the hotspot,that only leaves the mouse or kb....

I assume GM converting them soon. I have no way of knowing

there is some similarity between MCE & WHEA errors, many WHEA error descriptions in the dumps say they are MCE. So tbh I am not sure what exact difference is. I know WHEA errors can be software, but from what i read last night, MCE seems to suggest its hardware.

hotspot may not be tp link but i find many of them use tplink drivers.

good to see CPU is okay
 
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Apr 3, 2020
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can you use Ethernet instead of wifi to see if you still BSOD without the hotspot attached, as although I can't see the last 7 dumps yet, half of your previous errors all spoke of USB. So if it isn't the hotspot,that only leaves the mouse or kb....

I assume GM converting them soon. I have no way of knowing

there is some similarity between MCE & WHEA errors, many WHEA error descriptions in the dumps say they are MCE. So tbh I am not sure what exact difference is. I know WHEA errors can be software, but from what i read last night, MCE seems to suggest its hardware.

hotspot may not be tp link but i find many of them use tplink drivers.

good to see CPU is okay
I can try. My hotspot also connects through Wifi. I would appreciate if you could get the rest of dumps analysed also.

Also i am asking could this error also happen if dust was there or something need reseating?. It happens at random times and i haven't touched the cabinet since i played Red Dead 2 without any BSOD's 2 months ago.

I should also tell you that i replaced my motherboard and CPU and activated windows still using the old hard drive if that has any relevance but this was 1 year ago almost. recent change i made before playing read dead 2 was to upgrade my gpu.
 

Colif

Win 10 Master
Moderator
I should also tell you that i replaced my motherboard and CPU and activated windows still using the old hard drive if that has any relevance but this was 1 year ago almost.
I doubt that is related, would think a problem like this would have started right away if it was related to that.

I had thought GM would have seen it today but his time zone is different to mine by probably 17 or so hours (I never asked)
 

gardenman

Admirable
Moderator
I ran the dump files through the debugger and got the following information: https://entheticgalapagostortoise.htmlpasta.com/
File information:040520-9687-01.dmp (Apr 4 2020 - 21:56:04)
Bugcheck:MACHINE_CHECK_EXCEPTION (9C)
Probably caused by:ntkrnlmp.exe (Process: System)
Uptime:0 Day(s), 0 Hour(s), 15 Min(s), and 02 Sec(s)

File information:040520-10593-01.dmp (Apr 4 2020 - 21:14:39)
Bugcheck:MACHINE_CHECK_EXCEPTION (9C)
Probably caused by:NETIO.SYS (Process: System)
Uptime:0 Day(s), 1 Hour(s), 33 Min(s), and 48 Sec(s)

File information:040520-10484-01.dmp (Apr 5 2020 - 00:47:50)
Bugcheck:MACHINE_CHECK_EXCEPTION (9C)
Probably caused by:intelppm.sys (Process: System)
Uptime:0 Day(s), 0 Hour(s), 04 Min(s), and 07 Sec(s)

File information:040520-10468-01.dmp (Apr 5 2020 - 00:00:13)
Bugcheck:MACHINE_CHECK_EXCEPTION (9C)
Probably caused by:ntkrnlmp.exe (Process: System)
Uptime:0 Day(s), 0 Hour(s), 12 Min(s), and 31 Sec(s)

File information:040520-10406-01.dmp (Apr 5 2020 - 00:42:51)
Bugcheck:MACHINE_CHECK_EXCEPTION (9C)
Probably caused by:intelppm.sys (Process: System)
Uptime:0 Day(s), 0 Hour(s), 24 Min(s), and 26 Sec(s)

File information:040520-10281-01.dmp (Apr 4 2020 - 21:40:10)
Bugcheck:MACHINE_CHECK_EXCEPTION (9C)
Driver warnings:*** WARNING: Unable to verify timestamp for aswNetHub.sys
Probably caused by:aswNetHub.sys (Process: System)
Uptime:0 Day(s), 0 Hour(s), 24 Min(s), and 40 Sec(s)

File information:040520-10078-01.dmp (Apr 4 2020 - 23:46:50)
Bugcheck:MACHINE_CHECK_EXCEPTION (9C)
Probably caused by:ntkrnlmp.exe (Process: System)
Uptime:0 Day(s), 1 Hour(s), 30 Min(s), and 39 Sec(s)
This information can be used by others to help you. I can't help you with this. Someone else will post with more information. Please wait for additional answers. Good luck.
 

Colif

Win 10 Master
Moderator
lets see, 2nd one caused by Internet. stack text mentions tcpip which is used for internet connections, NDIS which is also lan related, RNDISMP6 which is also Network related. also mentions usb80236 .sys which is remote NDIS Tethering & other USB drivers also mentioned.

Avast caused the 6th BSOD... Try removing avast and use defender until we can stop PC crashing, it reduces number of drivers on PC as well.


half of the BSOD are less obvious but likely caused by same thing.

Have you done anything with the wifi yet? I assume its drivers are
Oct 22 2018rtwlane.sysRealtek PCI-E Wireless LAN NIC NDIS driver


can you run this for me - https://www.sysnative.com/forums/pages/bsodcollectionapp/
It might show another angle.
 
Apr 3, 2020
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lets see, 2nd one caused by Internet. stack text mentions tcpip which is used for internet connections, NDIS which is also lan related, RNDISMP6 which is also Network related. also mentions usb80236 .sys which is remote NDIS Tethering & other USB drivers also mentioned.

Avast caused the 6th BSOD... Try removing avast and use defender until we can stop PC crashing, it reduces number of drivers on PC as well.


half of the BSOD are less obvious but likely caused by same thing.

Have you done anything with the wifi yet? I assume its drivers are
Oct 22 2018rtwlane.sysRealtek PCI-E Wireless LAN NIC NDIS driver


can you run this for me - https://www.sysnative.com/forums/pages/bsodcollectionapp/
It might show another angle.
https://drive.google.com/open?id=1LvbASe3S_G0gPSKu84o0GkWw5a7Q6YZu
here

EDIT: I tried connecting through wifi and it still crashed. Now i will try uninstalling avast
 
Last edited:

Colif

Win 10 Master
Moderator
Funny how seeing what windows is reporting shows a different side to error. 9 of your BSOD Since the 4th all show same pattern in windows -
Pattern
Nahimicv3apo.dll will crash
1 minute later AUDIO.dg.exe will have an app crash and cause the BSOD.

(if you want to see the errors, go to system information screen. On left hand side column, go to Software environment, windows Error Reporting. All 9 of the application errors led to BSOD)

Audiodg.exe is the audio component for Windows . The process enables your PC audio driver to run under a separate session as the user that is currently logged in

the cause is Nahimic - I believe its part of the realtek drivers as its used on motherboard to control audio. There are newer Audio drivers here - https://www.asus.com/au/Motherboards/ROG-STRIX-Z370-E-GAMING/HelpDesk_Download/

But not all of the BSOD are so obvious. Some don't mention any processes in the error lines. Which could be the ones blaming the realtek LAN drivers... even though you have the newest ones...

Something odd here.
Try running memtest86 on each of your ram sticks, one stick at a time, up to 4 passes. Only error count you want is 0, any higher could be cause of the BSOD. Remove/replace ram sticks with errors.
 
Apr 3, 2020
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Funny how seeing what windows is reporting shows a different side to error. 9 of your BSOD Since the 4th all show same pattern in windows -
Pattern
Nahimicv3apo.dll will crash
1 minute later AUDIO.dg.exe will have an app crash and cause the BSOD.

(if you want to see the errors, go to system information screen. On left hand side column, go to Software environment, windows Error Reporting. All 9 of the application errors led to BSOD)

Audiodg.exe is the audio component for Windows . The process enables your PC audio driver to run under a separate session as the user that is currently logged in

the cause is Nahimic - I believe its part of the realtek drivers as its used on motherboard to control audio. There are newer Audio drivers here - https://www.asus.com/au/Motherboards/ROG-STRIX-Z370-E-GAMING/HelpDesk_Download/

But not all of the BSOD are so obvious. Some don't mention any processes in the error lines. Which could be the ones blaming the realtek LAN drivers... even though you have the newest ones...

Something odd here.
Try running memtest86 on each of your ram sticks, one stick at a time, up to 4 passes. Only error count you want is 0, any higher could be cause of the BSOD. Remove/replace ram sticks with errors.
You know since i uninstalled avast yesterday. No crashes. Could it have been the cause?
 

Colif

Win 10 Master
Moderator
the cause has been bouncing around so much I don't want to say anything for now. See if it stays the same.

otherwise try updating realtek sound drivers as those crashes are persistent.
 
Apr 3, 2020
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Edit: I have an update it hasn't crashed since but in between it seemed like it would crash two times but resumed normally. like screen froze and sound was buzzing for 2 sec
 

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