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Question BSOD CLOCK_WATCHDOG_TIMEOUT - WHEA_unacceptable_ERROR

m.tarekazab1997

Prominent
Nov 7, 2018
13
0
510
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hello guys,
so i pretty much tried every method
reinstalling windows
new drivers
my PC isn't clocked too
but still when i open a game like Warframe the pc crashes with BSOD above
my pc specs:
MB : Z97 G1.Sniper v1.0
Ram : Kingstone Hyper-X 2x4G 1833mhz
Processor: Intel i7-4790k at 4.0 ghz
my bios is flashed to latest version
with GPU : AMD RX-460X

so i tried to remove a ram and try the other alone and the game worked for about 5 mins then same error
but the other memory still crash pc on first minute
this has been up for almost 3 months now !

Please HELP it's Really Bad !
 

Colif

Win 10 Master
Moderator
Can you follow option one on the following link - here - and then do this step below: Small memory dumps - Have Windows Create a Small Memory Dump (Minidump) on BSOD - that creates a file in c windows/minidump after the next BSOD

copy that file to documents
upload the copy from documents to a file sharing web site, and share the link in your thread so we can help fix the problem

WHEA ( Windows Hardware Error Architecture) Uncorrectable Error
Its an error called by CPU but not necessarily caused by it.
can be caused by heat so make sure no dust in heatsinks and or fans
can be caused by overclocking software (even if you not oc). MSI Afterburner can cause is. asus GOU Tweak 2 as well.
Can be caused by any hardware which sucks
have you run intel processor diagnostic tool - https://downloadcenter.intel.com/download/19792/Intel-Processor-Diagnostic-Tool

Clock watchdog timeout is also a CPU related error.

Try running memtest86 on each of your ram sticks, one stick at a time, up to 4 passes. Only error count you want is 0, any higher could be cause of the BSOD. Remove/replace ram sticks with errors.

Has CPU ever been overclocked?
 

m.tarekazab1997

Prominent
Nov 7, 2018
13
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Okay I'll create a minidumb file
I ran memory diagnosis by Microsoft tool in windows and it was fine and ran the
Intel-Processor-Diagnostic-Tool
And it passed
I'll try memtest86 and upload the file in a while
And my pc was never clocked and dont have any oc apps

edit : last 5 memory dmps
last one is WHEA_UNACCEPTABLE_ERR
other ones are CLOCK.....
https://drive.google.com/file/d/1OPwpIuysA9ubiLSC0qaJ1myhfoRA_7A1/view?usp=sharing
link to desktop.rar file i uploaded with files
 
Last edited:

gardenman

Admirable
Moderator
Hi, I ran the dump files through the debugger and got the following information: https://revertiveweasel.htmlpasta.com/

File information:032120-21703-01.dmp (Mar 21 2020 - 13:15:21)
Bugcheck:WHEA_UNCORRECTABLE_ERROR (124)
Probably caused by:memory_corruption (Process: Warframe.x64.e)
Uptime:0 Day(s), 0 Hour(s), 31 Min(s), and 29 Sec(s)

Only one dump file was valid. The rest were partially corrupt and those 4 were the CLOCK_WATCHDOG_TIMEOUT (101) bugcheck.

Possible Motherboard page: https://www.gigabyte.com/us/Motherboard/G1Sniper-Z97-rev-1x
You have the latest BIOS already installed.

This information can be used by others to help you. I can't help you with this. Someone else will post with more information. Please wait for additional answers. Good luck.
 

m.tarekazab1997

Prominent
Nov 7, 2018
13
0
510
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hello
ye so i know some dumbs are corrupt now
cuz i restarted pc as it didn't proceed to 100% while collecting info and freezed out
what makes me frastrated is that i can play and stay on pc all time and once i play a game and stream it or open warframe or at random interval time it crashes with this error !! that's rly annoying not being able to know when it happens
 

Colif

Win 10 Master
Moderator
GM ran the tests for me, it is a shame 4 of them are corrupted as it leaves us with less info to work with

If its caused by software, it could be your sound blaster drivers since they are from 2015
Jun 23 2015cthda.sysSound Blaster HD Audio driver (Creative Technology Ltd)


update these although they don't cause WHEA errors - https://support.killernetworking.com/download/killer-drivers-installation-64bit/ (grumbles, it took me way too long to find those, they moved their pages around)

did you run memtest?
 

m.tarekazab1997

Prominent
Nov 7, 2018
13
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510
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oh my thanks for the driver really thanks for your effort
okay i'll provide u with other dumps to give u more info about the cause
and for the drivers i've been using them for about 4 years i'll try to look for more updated version

EDIT:
I checked the processor and its cooler and wiped them clean and now no CLOCK_WATCHDOG_TIMEOUT again but still i get WHEA UNACCEPTAPLE ERROR
 
Last edited:

gardenman

Admirable
Moderator
I ran the dump files through the debugger and got the following information: https://contentedpolarbear.htmlpasta.com/
File information:032320-19937-01 - Copy.dmp (Mar 23 2020 - 12:45:17)
Bugcheck:WHEA_UNCORRECTABLE_ERROR (124)
Probably caused by:GenuineIntel (Process: firefox.exe)
Uptime:0 Day(s), 0 Hour(s), 39 Min(s), and 38 Sec(s)

File information:032320-20859-01 - Copy.dmp (Mar 23 2020 - 13:19:28)
Bugcheck:WHEA_UNCORRECTABLE_ERROR (124)
Probably caused by:GenuineIntel (Process: System)
Uptime:0 Day(s), 0 Hour(s), 33 Min(s), and 26 Sec(s)

File information:032320-28109-01 - Copy.dmp (Mar 23 2020 - 14:35:50)
Bugcheck:WHEA_UNCORRECTABLE_ERROR (124)
Probably caused by:GenuineIntel (Process: Warframe.x64.e)
Uptime:0 Day(s), 1 Hour(s), 15 Min(s), and 40 Sec(s)
This information can be used by others to help you. I can't help you with this. Someone else will post with more information. Please wait for additional answers. Good luck.
 

Colif

Win 10 Master
Moderator
MB : Z97 G1.Sniper v1.0
Ram : Kingstone Hyper-X 2x4G 1833mhz
Processor: Intel i7-4790k at 4.0 ghz - passed Intel test
my bios is flashed to latest version
with GPU : AMD RX-460X

what are other parts?
Storage?
PSU?

have you tested ram sticks?

since they don't all happen in games, you could remove GPU/sound card and see if you still get BSOD.
As we need to remove parts from possible blame as I don't know of anyway to test a sound card - GPU can be with benchmarks like Heaven but easy enough to remove it to test if BSOD still happen. If they happen with soundcard & GPU ouyt of system, you can write them off list of possibles.
 

Colif

Win 10 Master
Moderator

Colif

Win 10 Master
Moderator
I did see references to Egypt when looking into it the first time.

A completely unknown PSU probably made in China as its unlikely they make their own and its a rebranded model (everyone does it). Its actually made by HEC, who are normally a brand to avoid. You need a better known brand if you can get them in your area, such as Seasonic or Corsair.
 

m.tarekazab1997

Prominent
Nov 7, 2018
13
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yes i want those but they're not available in my area
and i want to tell you something important !!!!
i opened the case and cleaned the processor and wiped it out hard then cleaned the MB processor area socket and now i rarely get the CLOCKWATCHDOG TIMEOUT error and after a random interval i get WHEA UNCOACCEPTABLE ERROR in random cases and the last crush dumps i provided are WHEA UNCOACCEPTABLE in different times
 

m.tarekazab1997

Prominent
Nov 7, 2018
13
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510
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it's not fixed it happens randomly sometime 1 hour sometimes 20 min i dont know why is that ?
i get both errors but at random interval
and i got a new one while playing shadow of tomb raider
VIDEO_TDR_ERROR it says it while display is off and it restarts i know the error because i downloaded an app called "who crashed" it analysis dumb files but it does
here are the dumb files i got
https://drive.google.com/open?id=1ocTrzvI9bOWol_lWo9xT4Mj6sZvNhexH
 

gardenman

Admirable
Moderator
I ran the dump files through the debugger and got the following information: https://jaggiestfeta.htmlpasta.com/
File information:033020-36578-01.dmp (Mar 29 2020 - 18:24:41)
Bugcheck:VIDEO_TDR_ERROR (116)
Driver warnings:*** WARNING: Unable to verify timestamp for atikmpag.sys
Probably caused by:atikmpag.sys (Process: System)
Uptime:0 Day(s), 0 Hour(s), 06 Min(s), and 08 Sec(s)

File information:033020-19390-01.dmp (Mar 29 2020 - 18:18:07)
Bugcheck:VIDEO_TDR_ERROR (116)
Driver warnings:*** WARNING: Unable to verify timestamp for atikmpag.sys
Probably caused by:atikmpag.sys (Process: System)
Uptime:0 Day(s), 0 Hour(s), 59 Min(s), and 10 Sec(s)

File information:032920-35984-01.dmp (Mar 28 2020 - 18:21:00)
Bugcheck:WHEA_UNCORRECTABLE_ERROR (124)
Probably caused by:memory_corruption (Process: System)
Uptime:0 Day(s), 0 Hour(s), 18 Min(s), and 22 Sec(s)

File information:032920-34875-01.dmp (Mar 28 2020 - 18:31:20)
Bugcheck:WHEA_UNCORRECTABLE_ERROR (124)
Probably caused by:GenuineIntel (Process: System)
Uptime:0 Day(s), 0 Hour(s), 09 Min(s), and 32 Sec(s)

File information:032920-31468-01.dmp (Mar 28 2020 - 18:01:51)
Bugcheck:WHEA_UNCORRECTABLE_ERROR (124)
Probably caused by:GenuineIntel (Process: System)
Uptime:0 Day(s), 4 Hour(s), 22 Min(s), and 43 Sec(s)
This information can be used by others to help you. I can't help you with this. Someone else will post with more information. Please wait for additional answers. Good luck.
 

Colif

Win 10 Master
Moderator
Video TDR errors almost always mean you have a AMD GPU.

Now 2 of the previous WHEA errors were in games. Its quite possible (now we have an error that actually mentions a driver) that those were caused by the GPU. Now whether simply running DDU and putting different AMD drivers on will be enough is something we will have to find out
https://forums.tomshardware.com/faq/how-to-perform-a-clean-install-of-your-video-card-drivers.2402269/

I don't see many AMD GPU errors.

actual ways to test GPU are mostly benchmarks
Don't run at same time
https://geeks3d.com/furmark/
https://benchmark.unigine.com/heaven

If you BSOD during those, I would next test GPU in another PC and see if it does the same.
 

m.tarekazab1997

Prominent
Nov 7, 2018
13
0
510
0
actually i'm afraid my GPU would go out of commition if i try and test it more as it just turns off pc sometimes
weird behavior like:
1 - i turn on pc then open browser and pc monitor turns off then pc restarts
2 - i turn on pc and in middle of anything even windows loading the pc power is off and then on again after a few seconds
so case 2 made me afraid of doing tests more on this pc
i'll start by testing it on another pc
PS : i'm using a beta driver for AMD, i'll download the official release in a few moments and do clean install
 

m.tarekazab1997

Prominent
Nov 7, 2018
13
0
510
0
seems to be thermal issue my processor reaches 100 celecus under stress and 30 in idle and browsing times so i'll switch the default cooler with a cooler master one H412r or evo 212
 

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