Question BSOD Crashes

Jun 14, 2021
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Hi iv been struggling to pinpoint what is causing multiple bsod crashes on my pc... When i run in bluescreenviewer every crash has ntoskrnl.exe as a red flag. I have reinstalled windows at first. I have ran multiplescans on cmd aswell as a memory check on my ram which seems to of been fine too. I have updated my gpu drivers as on one of the crashes was showing nvlddmkm falling victim to the crash. I heard this was gpu related but im not sure. Im not great with this and if anyone could help me out would be much appreciated.
 

Colif

Win 10 Master
Moderator
Can you follow option one on the following link - here - and then do this step below: Small memory dumps - Have Windows Create a Small Memory Dump (Minidump) on BSOD - that creates a file in c windows/minidump after the next BSOD

  1. Open Windows File Explore
  2. Navigate to C:\Windows\Minidump
  3. Copy the mini-dump files out onto your Desktop
  4. Do not use Winzip, use the built in facility in Windows
  5. Select those files on your Desktop, right click them and choose 'Send to' - Compressed (zipped) folder
  6. Upload the zip file to the Cloud (OneDrive, DropBox . . . etc.)
  7. Then post a link here to the zip file, so we can take a look for you . . .
 

gardenman

Distinguished
Moderator
Hi, I ran the dump files through the debugger and got the following information: https://jsfiddle.net/wty2ab4g/show This link is for anyone wanting to help. You do not have to view it. It is safe to "run the fiddle" as the page asks.

File information:061521-13984-01.dmp (Jun 15 2021 - 16:24:50)
Bugcheck:UNEXPECTED_KERNEL_MODE_TRAP (7F)
Probably caused by:memory_corruption (Process: chrome.exe)
Uptime:0 Day(s), 9 Hour(s), 31 Min(s), and 39 Sec(s)

File information:061521-10312-01.dmp (Jun 15 2021 - 06:48:44)
Bugcheck:DRIVER_IRQL_NOT_LESS_OR_EQUAL (D1)
Probably caused by:memory_corruption (Process: System)
Uptime:0 Day(s), 3 Hour(s), 04 Min(s), and 14 Sec(s)

System: Lenovo Legion 5P 15ARH05H
System page: https://pcsupport.lenovo.com/us/en/products/laptops-and-netbooks/legion-series/legion-5p-15arh05h
There is a BIOS update available for your system. You are using version FSCN11WW and the latest is version FSCN18WW. [Link] Wait for additional information before deciding to update or not. Important: Verify that I have linked to the correct motherboard. Updating your BIOS can be risky. Never try it when you might lose power (lightning storms, recent power outages, etc).

This information can be used by others to help you. Someone else will post with more information. Please wait for additional answers. Good luck.
 
Jun 14, 2021
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forgive me as I'm very inexperienced with this information. but my motherboard is LENOVO - LNVNB161216 but thanks for the info regardless if anyone can assist me with how to deal with the info sent by gardenman that would be great!
 

Colif

Win 10 Master
Moderator
forgive me as I'm very inexperienced with this information. but my motherboard is LENOVO - LNVNB161216 but thanks for the info regardless if anyone can assist me with how to deal with the info sent by gardenman that would be great!
that info was for me, except its not overly helpful

normally if i see chrome crash I blame LAN/WIFI drivers but yours aren't that old.

Might be newer WIFI drivers here - https://www.intel.com.au/content/www/au/en/support/intel-driver-support-assistant.html

might be newer Ethernet here labelled Win10 Auto Installation Program (SId:1152921505693508652) - https://www.realtek.com/en/component/zoo/category/network-interface-controllers-10-100-1000m-gigabit-ethernet-pci-express-software

is this the right laptop?
https://pcsupport.lenovo.com/au/en/products/laptops-and-netbooks/legion-series/legion-5p-15arh05h
did you try the update system option?

Gardenmans instructions aren't really for laptops and most people wouldn't know their motherboard model either
 

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