Question BSOD critical process died when gaming or watching movies

Aug 16, 2020
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Hello everyone hope ya'll doin well!

I've been getting a bsod at least 3-4 times a day the last couple days usually while gaming or watching netflix. Once the minidump file is created and the computer goes to restart I get a "No bootable Device" message. Once I power off and power on I'm typically able to boot again although sometimes it takes a few cycles of power off/on to get a proper boot.

I've tried:

chkdsk and sfc scannow both of which have returned no errors

Running driver verifier which would cause the machine to freeze without triggering a bsod

I used crystal Disk info to check the health of my drives and seemingly they are at %100


I took a peak at the minidump file and it seems to point to ntoskrnl.exe and specifically csrss.exe (mostly) and svchost.exe (once or twice)

I've included a link to all the minidumps

System info:
OS Name Microsoft Windows 10 Home
Version 10.0.18363 Build 18363
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name LAPTOP-A5TS7NS5
System Manufacturer Acer
System Model Predator G9-593
System Type x64-based PC
System SKU Predator G9-593_1178_1.06
Processor Intel(R) Core(TM) i7-7700HQ CPU @ 2.80GHz, 2801 Mhz, 4 Core(s), 8 Logical Processor(s)
BIOS Version/Date Insyde V1.06, 11/4/2016
SMBIOS Version 3.0
Embedded Controller Version 1.03
BIOS Mode UEFI
BaseBoard Manufacturer Acer
BaseBoard Product Mustang2_SKS
BaseBoard Version V1.06
Platform Role Mobile
Secure Boot State On
PCR7 Configuration Elevation Required to View
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\system32
Boot Device \Device\HarddiskVolume2
Locale United States
Hardware Abstraction Layer Version = "10.0.18362.752"
User Name LAPTOP-A5TS7NS5\cusig
Time Zone Pacific Daylight Time
Installed Physical Memory (RAM) 16.0 GB
Total Physical Memory 15.9 GB
Available Physical Memory 11.8 GB
Total Virtual Memory 18.3 GB
Available Virtual Memory 12.2 GB
Page File Space 2.38 GB
Page File D:\pagefile.sys
Kernel DMA Protection Off
Virtualization-based security Not enabled
Device Encryption Support Elevation Required to View
Hyper-V - VM Monitor Mode Extensions Yes
Hyper-V - Second Level Address Translation Extensions Yes
Hyper-V - Virtualization Enabled in Firmware Yes
Hyper-V - Data Execution Protection Yes


minidump files:
https://drive.google.com/file/d/1qT3V8PUvsFs9vRdF4iZlxsyWs8VPL94C/view?usp=sharing



Thank you so much advance for your time!
 
Last edited:
Aug 16, 2020
2
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10
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Thanks for the reply. My PC has two drives one SSD and one HDD and I'm pretty sure windows is loaded onto the SSD which crystal disk info says is healthy.
 

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