[SOLVED] BSOD Critical Process Died

[spellman1989]

Ok so I am working on my cousins laptop it is a HP 15-dw2063st.

So at her house when we boot it up it acts as if it wants to boot up until it tries to load windows (no password). That is when the blue screen error pops up with Critical Process Died. It does that repeatedly.

I take it to my house to work on it and the blue screen error shows up the first time so I boot into safe mode and disable anything startup that isn't needed. I uninstall previously installed updates and reinstalled them. Restart no more blue screen. I get to her house to take it back to her thinking maybe it was just a bad update and as soon as I turn it on blue screen comes up with the same stop code of critical process died.

Does anyone know what could cause it to do that at one house but not the other?

I read something about reading a .dmp file and I copy and pasted the results below but I still don't understand them.

Any help is greatly appreciated TYIA!!!

Microsoft (R) Windows Debugger Version 10.0.22473.1005 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [G:\MEMORY.DMP]
Kernel Bitmap Dump File: Kernel address space is available, User address space may not be available.

Symbol search path is: srv*
Executable search path is:
Missing image name, possible paged-out or corrupt data.
Unable to load image Unknown_Module_0000000000000000, Win32 error 0n2 *** WARNING: Unable to verify timestamp for Unknown_Module_0000000000000000
*** ERROR: Module load completed but symbols could not be loaded for Unknown_Module_0000000000000000 Unable to add module at 0000000000000000
WARNING: .reload failed, module list may be incomplete
Debugger can not determine kernel base address
Windows 10 Kernel Version 19041 MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Edition build lab: 19041.1.amd64fre.vb_release.191206-1406
Machine Name:
Kernel base = 0xfffff8043c800000 PsLoadedModuleList = 0xfffff8043d42a2d0
Debug session time: Fri Dec 10 16:25:35.788 2021 (UTC - 5:00)
System Uptime: 0 days 0:00:42.733
Missing image name, possible paged-out or corrupt data.
Unable to load image Unknown_Module_0000000000000000, Win32 error 0n2 *** WARNING: Unable to verify timestamp for Unknown_Module_0000000000000000
*** ERROR: Module load completed but symbols could not be loaded for Unknown_Module_0000000000000000 Unable to add module at 0000000000000000
WARNING: .reload failed, module list may be incomplete
Debugger can not determine kernel base address
Loading Kernel Symbols
Missing image name, possible paged-out or corrupt data.
.Unable to load image Unknown_Module_0000000000000000, Win32 error 0n2 *** WARNING: Unable to verify timestamp for Unknown_Module_0000000000000000
*** ERROR: Module load completed but symbols could not be loaded for Unknown_Module_0000000000000000 Unable to add module at 0000000000000000
Unable to read KLDR_DATA_TABLE_ENTRY at 00000000`00000000 - NTSTATUS 0xC0000147

Loading unloaded module list
..............
WARNING: .reload failed, module list may be incomplete
GetContextState failed, 0xD0000147
CS descriptor lookup failed
GetContextState failed, 0xD0000147
For analysis of this file, run !analyze -v
GetContextState failed, 0xD0000147
GetContextState failed, 0xD0000147
GetContextState failed, 0xD0000147
Unable to get current machine context, NTSTATUS 0xC0000147
GetContextState failed, 0xD0000147
GetContextState failed, 0xD0000147
Unable to get program counter
No flat address for current instruction
?? ???
GetContextState failed, 0xD0000147
Unable to get current machine context, NTSTATUS 0xC0000147
GetContextState failed, 0xD0000147

 

[Colif]

critical process died can be a number of Processes that are required to allow windows to work.
So if it happens at boot, it could be a file associated with boot itself or it could be a User file that is necessary for windows to logon

It isn't an obvious error. There isn't one file to point at, it could be a few.

The dump is clearly missing symbols. Its not as easy thing to run, I haven't tried it myself.

if it runs in safe mode, try running SFC/DISM on it
right click start button
choose powershell (admin)
type SFC /scannow and press enter
once its completed, copy/paste this command into same window:
Repair-WindowsImage -Online -RestoreHealth and press enter
SFC fixes system files, second command cleans image files, re run SFC if it failed to fix all files and restart PC

that might fix windows,

So laptop has an ssd
https://support.hp.com/au-en/document/c06617063

try running chkdsk c: /f on it. in command prompt (admin)