BSOD -- Driver or Hardware Issue

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El_Mojo

El_Mojo

Honorable
Feb 14, 2014
17
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10,510
I have been dealing with the dreaded Blue Screen of Death fairly frequently over the past four months, getting one BSOD about every other week. They are not all the same BSOD either.

My main question is this being caused by a dying piece of hardware or a bad driver.

Here are the symptoms:
4 times
kmode_exception_not_handled ntfs.sys
SYSTEM_SERVICE_EXCEPTION
what failed: win32full.sys

2 Times
SYSTEM_THREAD_EXCEPTION_NOT_HANDLED

3 Times
FAULTY_HARDWARE_CORRUPTED_PAGE

1 Time
MEMORY_MANAGEMENT

I've also had some applications crash. I'll get a popup window that says something about memory violation (sorry I neglected to capture this). My Visual Studio 2017 seems to crash quite frequently, about once a week, though this may be unrelated.

All of my drivers are up to date (as far as I know). I've run the memory test and it passes.

It seems to me that I'm having a memory problem. Anyone have any thoughts on next steps to troubleshoot?

Thanks
 
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What OS are you on?
Try MemTest86 to test for faulty memory.
What are your specs?
 
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Windows 10

Intel Core i7-2600 @ 3.4 GHz
16.0 GB RAM
x64 bit Operating System.

I've run the built in memory test and it passes.
 
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What is your GPU, PSU, motherbroard?
 
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3 monitors on the AMD and running one off of the Intel Built-in
AMD Radeon R9 200 Series
Intel HD Graphics

It's a Dell XPS 8300

I haven't opened it in a while so I don't know off the top of my head what the motherboard and PSU are.

 
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Yes, temperature of the CPU, GPU and all of the other components, an overheated CPU and lead to ALOT of blue screens. Use this program:

https://www.piriform.com/speccy.
Tell me what the temperature is when idle, and the temperature when multitasking (anything really)
 
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This is pretty much idle...

Operating System
Windows 10 Enterprise 64-bit
CPU
Intel Core i7 2600 @ 3.40GHz 56 °C
Sandy Bridge 32nm Technology
RAM
16.0GB Dual-Channel DDR3 @ 665MHz (9-9-9-24)
Motherboard
Dell Inc. 0Y2MRG (CPU 1) 58 °C
Graphics
HP 2511 (1920x1080@60Hz)
Acer P241W (1920x1200@60Hz)
Acer P241W (1920x1200@60Hz)
HP 2511 (1920x1080@59Hz)
Intel HD Graphics (Dell)
2048MB ATI AMD Radeon R9 200 Series (MSI) 67 °C
CrossFire Disabled
Storage
476GB Samsung SSD 850 PRO 512GB (SSD) 51 °C
238GB Samsung SSD 850 PRO 256GB (SSD) 34 °C
4657GB TOSHIBA HDWE150 (SATA) 37 °C
4657GB TOSHIBA HDWE150 (SATA) 41 °C
1863GB TOSHIBA DT01ACA200 (SATA) 46 °C
Optical Drives
DTSOFT Virtual CdRom Device
PLDS DVD+-RW DH-16ABS
Audio
Realtek High Definition Audio
 
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Under the 'graphics section' What does it state under 'Name'?
You also havent stated your PSU, could you tell me that please?

Do a scan for any malware:
This may not fix your BSOD however may be the cause of corrupting performances.
https://www.malwarebytes.com/


Also ensure your components are installed correctly. Especially RAM as "incorrectly setup RAM can lead to anything from BSODs to systems being completely unable to boot. You should first check the hardware, see if all sticks are functioning properly, and if everything is okay, check the timings and frequencies".

Also, the computer cannot boot without RAM right? So take out all your RAM and put in one piece at a time and boot your computer. Do this for every set of RAM and if it comes to a point where your computer doesnt turn on then that RAM is faulty.

Also what brand is your RAM?
Check on their website for their default timings and frequencies and launch up the bios and change them to default if you have OC or changed and values.

One reason why BSOD's happen is because windows isnt up to date. Simply open the 'check for updates' tab in the settings and check for any windows updates.

 
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PSU
Corsair RM750

GRAPHICS
Monitor 1
Name HP 2511 on Intel HD Graphics
Current Resolution 1920x1080 pixels
Work Resolution 1920x1080 pixels
State Enabled
Multiple displays Extended, Secondary, Enabled
Monitor Width 1920
Monitor Height 1080
Monitor BPP 32 bits per pixel
Monitor Frequency 60 Hz
Device \\.\DISPLAY1\Monitor0
Monitor 2
Name Acer P241W on AMD Radeon R9 200 Series
Current Resolution 1920x1200 pixels
Work Resolution 1920x1200 pixels
State Enabled, Unsafe
Multiple displays Extended, Secondary, Enabled
Monitor Width 1920
Monitor Height 1200
Monitor BPP 32 bits per pixel
Monitor Frequency 60 Hz
Device \\.\DISPLAY3\Monitor0
Monitor 3
Name Acer P241W on AMD Radeon R9 200 Series
Current Resolution 1920x1200 pixels
Work Resolution 1920x1170 pixels
State Enabled, Unsafe
Multiple displays Extended, Primary, Enabled
Monitor Width 1920
Monitor Height 1200
Monitor BPP 32 bits per pixel
Monitor Frequency 60 Hz
Device \\.\DISPLAY4\Monitor0
Monitor 4
Name HP 2511 on AMD Radeon R9 200 Series
Current Resolution 1920x1080 pixels
Work Resolution 1920x1080 pixels
State Enabled, Unsafe
Multiple displays Extended, Secondary, Enabled
Monitor Width 1920
Monitor Height 1080
Monitor BPP 32 bits per pixel
Monitor Frequency 59 Hz
Device \\.\DISPLAY5\Monitor0
Intel HD Graphics
Manufacturer Intel
Model HD Graphics
Device ID 8086-0102
Revision A
Subvendor Dell (1028)
Current Performance Level Level 0
Current GPU Clock 847 MHz
Voltage 0.950 V
Technology 32 nm
Driver version 9.17.10.4459
Count of performance levels : 1
Level 1 - "Perf Level 0"
GPU Clock 847 MHz
ATI AMD Radeon (TM) R9 200 Series
Manufacturer ATI
Model AMD Radeon R9 200 Series
Device ID 1002-6811
Subvendor MSI (1462)
Current Performance Level Level 0
Current GPU Clock 400 MHz
Current Memory Clock 1400 MHz
Current Shader Clock 1400 MHz
Voltage 0.950 V
GPU Clock 955.0 MHz
Temperature 68 °C
Core Voltage 0.950 V
Driver version 22.19.162.4
BIOS Version 113-C6300100-X01
Memory Type GDDR5
Memory 2048 MB
Bandwidth 179.2 GB/s
Count of performance levels : 2
Level 1 - "Perf Level 0"
GPU Clock 300 MHz
Shader Clock 150 MHz
Level 2 - "Perf Level 1"
GPU Clock 955 MHz
Shader Clock 1400 MHz

I have not over clocked the machine not messed with the timings or frequencies so they should be still set at the defaults. I'll have to wait to do the one-by-one RAM check until I have ample free time.

RAM
Type DDR3
Size 4096 MBytes
Manufacturer Kingston
Max Bandwidth PC3-10700 (667 MHz)
Part Number KHX1600C9D3/4GX
Serial Number 1359194977
Week/year 48 / 11
SPD Ext. XMP

Windows 10 is up to date and Malwarebytes didn't find anything.

BTW, thank you Mohan for all your help and knowledge!
 
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The temps are creeping up under some load.

Operating System
Windows 10 Enterprise 64-bit
CPU
Intel Core i7 2600 @ 3.40GHz 149 °F
Sandy Bridge 32nm Technology
RAM
16.0GB Dual-Channel DDR3 @ 665MHz (9-9-9-24)
Motherboard
Dell Inc. 0Y2MRG (CPU 1) 139 °F
Graphics
HP 2511 (1920x1080@60Hz)
Acer P241W (1920x1200@60Hz)
Acer P241W (1920x1200@60Hz)
HP 2511 (1920x1080@59Hz)
Intel HD Graphics (Dell)
2048MB ATI AMD Radeon R9 200 Series (MSI) 157 °F
CrossFire Disabled
Storage
476GB Samsung SSD 850 PRO 512GB (SSD) 128 °F
238GB Samsung SSD 850 PRO 256GB (SSD) 97 °F
4657GB TOSHIBA HDWE150 (SATA) 128 °F
4657GB TOSHIBA HDWE150 (SATA) 130 °F
1863GB TOSHIBA DT01ACA200 (SATA) 124 °F
Optical Drives
DTSOFT Virtual CdRom Device
PLDS DVD+-RW DH-16ABS
Audio
Realtek High Definition Audio
 
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Sorry I switched the units on you.

Operating System
Windows 10 Enterprise 64-bit
CPU
Intel Core i7 2600 @ 3.40GHz 65 °C
Sandy Bridge 32nm Technology
RAM
16.0GB Dual-Channel DDR3 @ 665MHz (9-9-9-24)
Motherboard
Dell Inc. 0Y2MRG (CPU 1) 59 °C
Graphics
HP 2511 (1920x1080@60Hz)
Acer P241W (1920x1200@60Hz)
Acer P241W (1920x1200@60Hz)
HP 2511 (1920x1080@59Hz)
Intel HD Graphics (Dell)
2048MB ATI AMD Radeon R9 200 Series (MSI) 69 °C
CrossFire Disabled
Storage
476GB Samsung SSD 850 PRO 512GB (SSD) 54 °C
238GB Samsung SSD 850 PRO 256GB (SSD) 36 °C
4657GB TOSHIBA HDWE150 (SATA) 53 °C
4657GB TOSHIBA HDWE150 (SATA) 54 °C
1863GB TOSHIBA DT01ACA200 (SATA) 51 °C
Optical Drives
DTSOFT Virtual CdRom Device
PLDS DVD+-RW DH-16ABS
Audio
Realtek High Definition Audio
 
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OK, I'm 99% sure the BSODs are not due to excessive heat. I've been running my machine with the side panel off and a box fan blowing directly on the insides. The temps are all at nominal values. I'm still getting BSODs. So, I am back to my original hypothesis, either a bad driver or some failing hardware.

How should I go about troubleshooting either possible issue?
 
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