Question BSOD Driver_Power_State_Failure on Brand new Acer Nitro 5

Kishan.R

Reputable
Sep 27, 2019
3
0
4,510
0
Hi Everyone,

My friend recently purchased a new Acer Nitro 5 Laptop

AN515-58

i5 12500H + RTX 3050 + 512GB SSD + 8GB RAM DDR4 + win 11

he is experiencing BSOD issue stating DRIVER POWER STATE FAILURE even on basic tasks such as browsing or using MS word. It occurs 2 to 4 time a day.

Upon checking on BluescreenView app in windows it shows "ntoskrnl.exe" as an issue.

Solutions tried so far :

clean install of win 11 and drivers,

ran memtest86 (passed without errors),

uninstalled antivirus,

tried updating drivers,

updating bios to latest version,

reset bios to defaults.

is there any solution that could possibly help in resolving, and hope it is not a hardware issue.

Thanks in advance
 

Zerk2012

Titan
Ambassador
Hi Everyone,

My friend recently purchased a new Acer Nitro 5 Laptop

AN515-58

i5 12500H + RTX 3050 + 512GB SSD + 8GB RAM DDR4 + win 11

he is experiencing BSOD issue stating DRIVER POWER STATE FAILURE even on basic tasks such as browsing or using MS word. It occurs 2 to 4 time a day.

Upon checking on BluescreenView app in windows it shows "ntoskrnl.exe" as an issue.

Solutions tried so far :

clean install of win 11 and drivers,

ran memtest86 (passed without errors),

uninstalled antivirus,

tried updating drivers,

updating bios to latest version,

reset bios to defaults.

is there any solution that could possibly help in resolving, and hope it is not a hardware issue.

Thanks in advance
I would of done nothing to it but return it.
Brand new it's not his problem it's Acers
 

ASK THE COMMUNITY

TRENDING THREADS