BSOD dxgkrnl.sys crash dump

[akervi]

I've made a thread previously: http://www.tomshardware.com/forum/370670-33-nvidia-geforce-problem#t2790258
This thread didn't give any solid answers.

I'll start off with explaining that I keep having hang ups when I play video games. My PC will go into a black screen and restart.
I downloaded a Blue Screen Reader and found this error: dxgkrnl.sys
What exactly do I do to fix this?

I have updated Direct X, I have fresh installed my video card drivers, I have done everything I can think of.
Please help.

 

[ktownmike]

In my experience that is most common if a processor overheats. I assume there are no logs in the event manager. Speedfan is a cool tool to watch but I would look at processor cooling problems. In one hp laptop after system board replace etc. it was a matter of dumbing down video to prevent overheating, go figure.

 

[akervi]

Yeah I tested it, all of my hardware is just fine. It's not an overheating issue.

 

[ploback]

I got the exact same problem i try everything!!! and nothing really work

 

[ploback]

I solved my problem just remove the newest driver and use this one 301.42 worked for me!!

 

[Hari Krishna]

I had the same trouble, i removed the magic disc program and no bsod till now.

 

[Sami Riahi]

update Graphic card drivers , if pb persist better replace the card
dxgkrnl.sys appear with blueScreen 0x00000116

 

[Sami Riahi]

replace the graphic card

 

[eimantxel]

i have same problem and no ideja how to fix it

 

[samunex2600]

I have exactly the same problem i dont know how to fix it, but only when i play direct x games like skyrim, borderlands 2.
But when I play CS:GO or garrysmod it dont appear.

 

[samunex2600]

I solved my problem just remove the newest driver and use this one 301.42 worked for me!!

Ploback what graphics card have you got?

 

[Golema]

I have the same problem. I have AMD 7950 and that BSOD happens only if I play steam games.

 

[jessica_jass]

upgrade your graphics drivers for your graphics card. use the ones directly from the vendor website.

 

[jessica_jass]

You might need upgrade your graphics drivers for your graphics card. use the ones directly from the vendor website.

 

[Golema]

Yeah I did that, I tried the newest, and that did not work, so I tried older ones and neither.

 

[iansaggers]

everyone says the same thing 'update drivers'. i do not think anyone who posts this knows allot.
it can be caused by your gpu getting too hot also!

 

[Dave Trouser]

I've made a thread previously: http://www.tomshardware.com/forum/370670-33-nvidia-geforce-problem#t2790258
This thread didn't give any solid answers.

I'll start off with explaining that I keep having hang ups when I play video games. My PC will go into a black screen and restart.
I downloaded a Blue Screen Reader and found this error: dxgkrnl.sys
What exactly do I do to fix this?

I have updated Direct X, I have fresh installed my video card drivers, I have done everything I can think of.
Please help.

I'm assuming this is the "116" error? This is a TDR timeout issue, which can be worked around with a registry edit, but you should only do it if you absolutely know there is not a hardware issue with your card.

KeyPath : HKEY_LOCAL_MACHINE\System\CurrentControlSet\Control\GraphicsDrivers
KeyValue : TdrDdiDelay
ValueType : REG_DWORD
ValueData : Number of seconds to leave the driver. 5 seconds is the default value.

The key doesn't exist by default, so you have to make it.

Specifies the number of seconds that the operating system allows threads to leave the driver. After a specified time, the operating system bug-checks the computer with the code VIDEO_TDR_FAILURE (0x116). The default value is 5 seconds.

Source: https://msdn.microsoft.com/en-us/library/windows/hardware/ff569918(v=vs.85).aspx


I found this after having the 116 BSOD, but only at shutdown, right at the point the PC is meant to power down. It only started happening after I updated my NVidia drivers - however, rolling them back does not fix the problem. It was fine for ages before that update. I have tried a complete clean install too - everything except reinstall Windows.

Now, I do have some special circumstances going on with my PC. It's fairly old, with an ASUS M3N-HT mainboard. The GTX 760 card I have is about the latest card it will accept, and timings are marginal on the PCIe bus. It won't even power on in the first PCIe slot, and I have to use the second one which forces the card to x8 mode instead of x16. Doesn't affect performance, but meant I had to shuffle my PCIe cards about to get a stable system.

Interestingly, I had fixed the timeout issue and got clean shutdowns after I changed the drivers for my USB3 card (there was an update available). I set the TDR timeout to 10 seconds instead of 5, and got proper shutdowns and no 116 BSoD. However, I later discovered that the USB 3 card wasn't working properly with the new drivers, so I went back to the ones that came with it. The USB card then worked, but I then got the shutdown 116 BSoD again from the DirectX kernel. I have since increased the TDR timeout to 15 then 30 seconds, but still get the issue.

So, as you can see, the issue is not necessarily your GFX card. Do you have many PCIe cards? All my slots are in use, and the PC only works if they're in the "right" slots.

I am about to try altering the "TdrDelay" key to see if that helps, and will report back here if it works.

As I said, this problem only started after an NVidia driver update, so I know the GFX card is fine. I think the last version that worked properly was 347.09 but I can't be sure. Also, as I said, going back to that one and earlier doesn't fix the problem.

Bit of a ramble, but thought I'd share as it might lead you to a solution.

 

[johnbl]

I debugged a system that kept getting a 0x116 bugcheck cause by dxgkrnl.sys
the driver was chained to the same interrupt as the USB controller and the USB controller was the first in the chain and prevented directx from getting the interrupt.

to figure out the problem I had to get a kernel mode memory dump, then run the windows debugger command
!idt
interrupt dispatch table. It showed 3 devices on the same interrupt with directx being last and two buggy versions of USB drivers getting first pass at the interrupt. USB drivers are slow and take too long, or have bugs because of bios bugs or driver versions. If they take too long directx bugchecks.

Never did have a good fix for it other than update the USB drivers and bios to get better USB support. Maybe update or reinstall directx to get it to be the first in the interrupt chain. Generally, the last driver installed gets first shot at the interrupt.

I've made a thread previously: http://www.tomshardware.com/forum/370670-33-nvidia-geforce-problem#t2790258
This thread didn't give any solid answers.

I'll start off with explaining that I keep having hang ups when I play video games. My PC will go into a black screen and restart.
I downloaded a Blue Screen Reader and found this error: dxgkrnl.sys
What exactly do I do to fix this?

I have updated Direct X, I have fresh installed my video card drivers, I have done everything I can think of.
Please help.

I'm assuming this is the "116" error? This is a TDR timeout issue, which can be worked around with a registry edit, but you should only do it if you absolutely know there is not a hardware issue with your card.

KeyPath : HKEY_LOCAL_MACHINE\System\CurrentControlSet\Control\GraphicsDrivers
KeyValue : TdrDdiDelay
ValueType : REG_DWORD
ValueData : Number of seconds to leave the driver. 5 seconds is the default value.

The key doesn't exist by default, so you have to make it.

Specifies the number of seconds that the operating system allows threads to leave the driver. After a specified time, the operating system bug-checks the computer with the code VIDEO_TDR_FAILURE (0x116). The default value is 5 seconds.

Source: https://msdn.microsoft.com/en-us/library/windows/hardware/ff569918(v=vs.85).aspx


I found this after having the 116 BSOD, but only at shutdown, right at the point the PC is meant to power down. It only started happening after I updated my NVidia drivers - however, rolling them back does not fix the problem. It was fine for ages before that update. I have tried a complete clean install too - everything except reinstall Windows.

Now, I do have some special circumstances going on with my PC. It's fairly old, with an ASUS M3N-HT mainboard. The GTX 760 card I have is about the latest card it will accept, and timings are marginal on the PCIe bus. It won't even power on in the first PCIe slot, and I have to use the second one which forces the card to x8 mode instead of x16. Doesn't affect performance, but meant I had to shuffle my PCIe cards about to get a stable system.

Interestingly, I had fixed the timeout issue and got clean shutdowns after I changed the drivers for my USB3 card (there was an update available). I set the TDR timeout to 10 seconds instead of 5, and got proper shutdowns and no 116 BSoD. However, I later discovered that the USB 3 card wasn't working properly with the new drivers, so I went back to the ones that came with it. The USB card then worked, but I then got the shutdown 116 BSoD again from the DirectX kernel. I have since increased the TDR timeout to 15 then 30 seconds, but still get the issue.

So, as you can see, the issue is not necessarily your GFX card. Do you have many PCIe cards? All my slots are in use, and the PC only works if they're in the "right" slots.

I am about to try altering the "TdrDelay" key to see if that helps, and will report back here if it works.

As I said, this problem only started after an NVidia driver update, so I know the GFX card is fine. I think the last version that worked properly was 347.09 but I can't be sure. Also, as I said, going back to that one and earlier doesn't fix the problem.

Bit of a ramble, but thought I'd share as it might lead you to a solution.

 

[ko888]

Are all of your Visual C++ Redistributable Packages up to date?