Question BSOD from a bugcheck 0x00000116

KuranM

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Mar 11, 2014
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Hey everyone,

My PC has randomly been freezing and crashing when playing R6 or any intensive game. I've check the event viewer and it says this:
The bugcheck was: 0x00000116 (0xffff838e8625f010, 0xfffff8047da11218, 0xffffffffc000009a, 0x0000000000000004). A dump was saved in: C:\WINDOWS\MEMORY.DMP.

A link to the dump file is here: https://1drv.ms/u/s!AtrXQG5Siq3A4gPkXNApKNgcMfMq?e=Sf2hPQ

I've tried updating graphics drivers and chipset however nothing has resolved this.

Many thanks,
KD
 
your graphics stopped responding and windows attempted to reset the hardware but got a error
10: kd> !ERROR 0Xc000009a
Error code: (NTSTATUS) 0xc000009a (3221225626) - Insufficient system resources exist to complete the API.

basically the error was returned from the graphics driver
Module name: nvlddmkm.sys

I would disable NVIDIA Share.exe just to free up the graphics resources it uses. (most likely fix)

your plug and play subsystem was trying to remove the graphics card usb 3.1 port
this is strange since it is generally built into the graphics card
vendor = nvidia and device = TU106 USB 3.1 Host Controller


I go into windows control panel and find the device in device manager and disable it.
(since I used to have issues with the device)
I just never used it.

So what I think happened was the graphics card ran out of resources, windows attempted to reset the GPU hardware, it caused the usb 3.1 port to disconnect since it is attached to the graphic card as part of the reset of the graphics card and process just took too long to complete and a video timeout bugcheck was called.

I would take a load off of the card and remove the nvidia share.exe, disable the nvidia 3.1 host controller (just plug the devices into another port if you need to)

=================================
bunch of programs waiting to get access to your video card:
(tried over 5 million times)

these are things like:
NVIDIA Share.exe
Creative Cloud Helper.exe
nvsphelper64.exe
chrome.exe
RainbowSix.exe
Adobe Desktop Service.exe
CCleaner64.exe
NordPass.exe
upc.exe
Creative Cloud.exe
Adobe CEF Helper.exe


Resource @ 0xffff838e936ddd10 Exclusively owned
Contention Count = 5057016
NumberOfExclusiveWaiters = 18
Threads: ffff838e8e140080-01<*>

Threads Waiting On Exclusive Access:
ffff838e91ea80c0 ffff838e91af0080 ffff838e91a19080 ffff838e936e9080
ffff838e97b48080 ffff838e8da12080 ffff838e92774080 ffff838e928a0080
ffff838e8e5c5040 ffff838e8f7240c0 ffff838e90bf5080 ffff838e8fa04080
ffff838e915e8080 ffff838e864f0080 ffff838e8637a080 ffff838e8f133080
ffff838e921e8080 ffff838e97eb2280


bios update:
ROG STRIX B450-I GAMING | ROG Strix | Gaming Motherboards|ROG - Republic of Gamers|ROG Global (asus.com)
---------
10: kd> !sysinfo machineid
Machine ID Information [From Smbios 3.2, DMIVersion 0, Size=2092]
BiosMajorRelease = 5
BiosMinorRelease = 17
BiosVendor = American Megatrends Inc.
BiosVersion = 4204
BiosReleaseDate = 01/28/2021
SystemManufacturer = System manufacturer
SystemProductName = System Product Name
SystemFamily = To be filled by O.E.M.
SystemVersion = System Version
SystemSKU = SKU
BaseBoardManufacturer = ASUSTeK COMPUTER INC.
BaseBoardProduct = ROG STRIX B450-I GAMING
BaseBoardVersion = Rev 1.xx
10: kd> !sysinfo cpuinfo
[CPU Information]
~MHz = REG_DWORD 3800
Component Information = REG_BINARY 0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0
Configuration Data = REG_FULL_RESOURCE_DESCRIPTOR ff,ff,ff,ff,ff,ff,ff,ff,0,0,0,0,0,0,0,0
Identifier = REG_SZ AMD64 Family 23 Model 113 Stepping 0
ProcessorNameString = REG_SZ AMD Ryzen 5 3600X 6-Core Processor
Update Status = REG_DWORD 1
VendorIdentifier = REG_SZ AuthenticAMD
 

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