Question BSOD help /AMD driver issues, chipsets & incompatibility?

[barbershoppe]

Hello! I am currently living in BSOD hell right now. I feel like my graphics card drivers are the main culprit. I also noticed that my motherboard (87D6) is not listed as a chipset option on AMD's website so it's causing me alot of concern about the compatibility. My computer came pre-installed with the AMD graphics drivers and software. I've tried everything to resolve this including:

-Updating my graphics & network drivers
- Updating Bios
-Installing new ram
-Clean install of Windows 10 via USB
-Unplugging external devices
-Using a different power adapter and power outlet

mindumps & computer specs below

minidump = https://drive.google.com/drive/folders/1cUCRDqZBgDseKHRK9Lj9t7Yd_q4fwrX4?usp=sharing

OS Name Microsoft Windows 10 Home
Version 10.0.19045 Build 19045
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name DESKTOP-7PE3T0T
System Manufacturer HP
System Model HP Desktop M01-F1xxx
System Type x64-based PC
System SKU 1J7K2AA#ABA
Processor AMD Ryzen 7 4700G with Radeon Graphics, 3600 Mhz, 8 Core(s), 16 Logical Processor(s)
BIOS Version/Date AMI F.35, 4/18/2023
SMBIOS Version 3.3
Embedded Controller Version 103.19
BIOS Mode UEFI
BaseBoard Manufacturer HP
BaseBoard Product 87D6
BaseBoard Version SMVB
Platform Role Desktop
Secure Boot State On
PCR7 Configuration Elevation Required to View
Windows Directory C:\Windows
System Directory C:\Windows\system32
Boot Device \Device\HarddiskVolume1
Locale United States
Hardware Abstraction Layer Version = "10.0.19041.2728"
User Name DESKTOP-7PE3T0T\clarence
Time Zone Pacific Daylight Time
Installed Physical Memory (RAM) 32.0 GB
Total Physical Memory 31.3 GB
Available Physical Memory 23.6 GB
Total Virtual Memory 36.3 GB
Available Virtual Memory 26.9 GB
Page File Space 5.00 GB
Page File C:\pagefile.sys
Kernel DMA Protection Off
Virtualization-based security Not enabled
Device Encryption Support Elevation Required to View
Hyper-V - VM Monitor Mode Extensions Yes
Hyper-V - Second Level Address Translation Extensions Yes
Hyper-V - Virtualization Enabled in Firmware Yes
Hyper-V - Data Execution Protection Yes

 

[Bob.B]

Hello! I am currently living in BSOD hell right now. I feel like my graphics card drivers are the main culprit. I also noticed that my motherboard (87D6) is not listed as a chipset option on AMD's website so it's causing me alot of concern about the compatibility. My computer came pre-installed with the AMD graphics drivers and software. I've tried everything to resolve this including:

-Updating my graphics & network drivers
- Updating Bios
-Installing new ram
-Clean install of Windows 10 via USB
-Unplugging external devices
-Using a different power adapter and power outlet

mindumps & computer specs below

minidump = https://drive.google.com/drive/folders/1cUCRDqZBgDseKHRK9Lj9t7Yd_q4fwrX4?usp=sharing

OS Name Microsoft Windows 10 Home
Version 10.0.19045 Build 19045
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name DESKTOP-7PE3T0T
System Manufacturer HP
System Model HP Desktop M01-F1xxx
System Type x64-based PC
System SKU 1J7K2AA#ABA
Processor AMD Ryzen 7 4700G with Radeon Graphics, 3600 Mhz, 8 Core(s), 16 Logical Processor(s)
BIOS Version/Date AMI F.35, 4/18/2023
SMBIOS Version 3.3
Embedded Controller Version 103.19
BIOS Mode UEFI
BaseBoard Manufacturer HP
BaseBoard Product 87D6
BaseBoard Version SMVB
Platform Role Desktop
Secure Boot State On
PCR7 Configuration Elevation Required to View
Windows Directory C:\Windows
System Directory C:\Windows\system32
Boot Device \Device\HarddiskVolume1
Locale United States
Hardware Abstraction Layer Version = "10.0.19041.2728"
User Name DESKTOP-7PE3T0T\clarence
Time Zone Pacific Daylight Time
Installed Physical Memory (RAM) 32.0 GB
Total Physical Memory 31.3 GB
Available Physical Memory 23.6 GB
Total Virtual Memory 36.3 GB
Available Virtual Memory 26.9 GB
Page File Space 5.00 GB
Page File C:\pagefile.sys
Kernel DMA Protection Off
Virtualization-based security Not enabled
Device Encryption Support Elevation Required to View
Hyper-V - VM Monitor Mode Extensions Yes
Hyper-V - Second Level Address Translation Extensions Yes
Hyper-V - Virtualization Enabled in Firmware Yes
Hyper-V - Data Execution Protection Yes

Looks like hp has a scanner try it.

Official HP® Desktop Drivers and Software Download

Download the latest drivers, software, firmware, and diagnostics for your HP desktops from the official HP Support website.

support.hp.com

 

[ubuysa]

My initial impression on looking through all these dumps is a RAM issue. You have a stack pointer error, two misaligned instruction pointers, a memory access violation, and a critical process died. To me they all add up to a RAM issue more than anything else.

Download Memtest86, use the tool extracted from the downloaded archive to make a bootable USB drive (1GB is plenty) and then boot that USB drive. Memtes86 will start running as soon as it boots.

If no errors have been found after the four iterations of the 13 different tests then restart Memtest86 and do another four iterations (for a total of8).

Even a single bit error is a failure.

 

[I_Got_Crabs]

You could try removing some RAM chips, keeping the minimum only, to see if you find that one of the DIMM's contains a bad chip. PC's use to display "Parity Error" when a DIMM went bad, incorrectly connected, or mismatched. Did you try loading up a minimal boot, or determine if the problem still exists when starting the PC in safe mode? In safe mode, I believe windows will use a native video driver. I hope this helps. Use device manager to remove all of the existing display drivers, in use, and then delete all of the graphics drivers through the control panel (windows). You can completely uninstall all of the video drivers and software accompanying the graphics card. Then reboot windows and you will still see a display that used the native Windows graphics driver. Also, IF, your CPU has onboard video, attempt removing the video card and connect the display directly to the onboard graphics. If that works OK, but the video card does not work properly, then it's probably a bad bridge chip on the motherboard. That chip would prevent your PC from using an add-in graphics card but may not interrupt the function on the onboard graphics. By the way, your motherboard chipset is B550, so try looking that up on the AMD website instead.

 

[barbershoppe]

My initial impression on looking through all these dumps is a RAM issue. You have a stack pointer error, two misaligned instruction pointers, a memory access violation, and a critical process died. To me they all add up to a RAM issue more than anything else.

Download Memtest86, use the tool extracted from the downloaded archive to make a bootable USB drive (1GB is plenty) and then boot that USB drive. Memtes86 will start running as soon as it boots.

If no errors have been found after the four iterations of the 13 different tests then restart Memtest86 and do another four iterations (for a total of8).

Even a single bit error is a failure.

Thank you for all the help! I ended up uninstalling all GPU drivers that were installed from AMD website and used the drivers that windows update provided instead. I also changed the minimal and maximum processor power state to 99% through power settings. It's been a full week since I made those tweaks and my pc has been stable ever since.