Question BSOD Help win10 please?

Sean Fontenot

Honorable
Dec 6, 2013
10
0
10,510
0
Been struggling for the last month trying to diagnose what specifically is causing the crash. Always the same symptom....OS will freeze for about 30 seconds then BSOD after kernel timeout. Happens most day's so any crash logs from 11/20-12/2 (today) should accurately reflect the current issue.

Win 10 Version 1909 OS Build 18363.476

https://www.dropbox.com/s/1ve9gnnpq5fkdr8/BEAST-(2019-12-02_14-08-01).zip?dl=0

Thanks to this wonderful forum for existing and all community contributors!
 

Colif

Win 10 Master
Moderator
a friend will comment later with a paste file I can use to read dumps

what are specs of the PC?
Does it show any errors (besides unexpected shutdowns) in Reliability history?
Does it do it in safe mode?
 

gardenman

Admirable
Herald
Hi, I ran the dump files through the debugger and got the following information:
File information:081619-33234-01.dmp (Aug 16 2019 - 15:33:31)
Bugcheck:THREAD_STUCK_IN_DEVICE_DRIVER (EA)
Driver warnings:*** WARNING: Unable to verify timestamp for atikmdag.sys
Probably caused by:dxgkrnl.sys (Process: vlc.exe)
Uptime:0 Day(s), 0 Hour(s), 09 Min(s), and 25 Sec(s)

File information:080819-18281-01.dmp (Aug 8 2019 - 10:59:25)
Bugcheck:THREAD_STUCK_IN_DEVICE_DRIVER (EA)
Driver warnings:*** WARNING: Unable to verify timestamp for atikmdag.sys
Probably caused by:dxgkrnl.sys (Process: csrss.exe)
Uptime:0 Day(s), 0 Hour(s), 00 Min(s), and 39 Sec(s)

File information:080819-17312-01.dmp (Aug 8 2019 - 11:33:49)
Bugcheck:THREAD_STUCK_IN_DEVICE_DRIVER (EA)
Driver warnings:*** WARNING: Unable to verify timestamp for atikmdag.sys
Probably caused by:dxgkrnl.sys (Process: csrss.exe)
Uptime:0 Day(s), 0 Hour(s), 00 Min(s), and 40 Sec(s)

File information:080819-15781-01.dmp (Aug 8 2019 - 13:35:56)
Bugcheck:THREAD_STUCK_IN_DEVICE_DRIVER (EA)
Driver warnings:*** WARNING: Unable to verify timestamp for atikmdag.sys
Probably caused by:dxgkrnl.sys (Process: System)
Uptime:0 Day(s), 1 Hour(s), 36 Min(s), and 00 Sec(s)

File information:080719-22734-01.dmp (Aug 7 2019 - 13:42:54)
Bugcheck:VIDEO_TDR_ERROR (116)
Driver warnings:*** WARNING: Unable to verify timestamp for atikmpag.sys
Probably caused by:atikmpag.sys (Process: System)
Uptime:0 Day(s), 23 Hour(s), 58 Min(s), and 29 Sec(s)
Colif, there's more PC info posted than just the dumps if you want to look though it.

Comment: The overclocking driver "XtuAcpiDriver.sys" was found on your system. (Intel Extreme Tuning Utility)

Clean install your GPU driver. Full instructions are here: https://forums.tomshardware.com/threads/how-to-perform-a-clean-install-of-your-video-card-drivers.3526772/

Possible Motherboard page: https://us.msi.com/Motherboard/X99S-SLI-PLUS.html
There is a BIOS update available for your system. You are using version 1.D. Version 1.E is available. Version 1.F is a beta version and in most cases we don't recommend downloading beta versions. Wait for additional information before deciding to update or not. Important: Verify that I have linked to the correct motherboard. Updating your BIOS can be risky. Never try it when you might lose power (lightning storms, recent power outages, etc).

This information can be used by others to help you. I can't help you with this. Someone else will post with more information. Please wait for additional answers. Good luck.
 

Colif

Win 10 Master
Moderator
no paste file? @gardenman was in a rush and forgot to show me the link to conversion of dumpa.

Admittedly it seems fairly clear what cause is... as to why? well, that might not be so obvious. Running DDU and trying different drivers is obvious 1st step
 

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