BSOD Help Windows 7

iansheng

Distinguished
Dec 18, 2009
16
0
18,510
Dear Friends,

Please help me? My PC keeps getting the BSOD. I keep seeing STOP 0x0000000A and ndis.sys as being the culprit most of the time. I have no idea what to do. I used BlueScreenView to get the following info on my crashes. Occasionally, my PC freezes with red dots all over the screen, as well.

Any help would be most appreciated,

Iansheng.
***************************************************************************************************************************
Here is my system information from dxdiag:
------------------
System Information
------------------
Time of this report: 7/21/2014, 12:10:08
Machine name: MIMING-PC
Operating System: Windows 7 Ultimate 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.140303-2144)
Language: English (Regional Setting: English)
System Manufacturer: MSI
System Model: MS-7592
BIOS: Default System BIOS
Processor: Pentium(R) Dual-Core CPU E5700 @ 3.00GHz (2 CPUs), ~3.0GHz
Memory: 4096MB RAM
Available OS Memory: 4096MB RAM
Page File: 1609MB used, 6579MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: 96 DPI (100 percent)
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.01.7601.17514 32bit Unicode
***************************************************************************************************************************
And this is from BlueScreenView:

==================================================
Dump File : 072114-30154-01.dmp
Crash Time : 7/21/2014 10:50:43 AM
Bug Check String : IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x0000000a
Parameter 1 : fffff6fb`417f0178
Parameter 2 : 00000000`00000002
Parameter 3 : 00000000`00000000
Parameter 4 : fffff800`02a765e1
Caused By Driver : ndis.sys
Caused By Address : ndis.sys+9730
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+75bc0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\072114-30154-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7601
Dump File Size : 292,104
Dump File Time : 7/21/2014 11:46:33 AM
==================================================

==================================================
Dump File : 072014-60497-01.dmp
Crash Time : 7/20/2014 6:39:07 PM
Bug Check String : IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x0000000a
Parameter 1 : fffff6fb`414f0168
Parameter 2 : 00000000`00000002
Parameter 3 : 00000000`00000000
Parameter 4 : fffff800`02ac75e1
Caused By Driver : ndis.sys
Caused By Address : ndis.sys+9730
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+75bc0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\072014-60497-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7601
Dump File Size : 290,232
Dump File Time : 7/20/2014 6:53:52 PM
==================================================

==================================================
Dump File : 072014-33384-01.dmp
Crash Time : 7/20/2014 2:36:17 PM
Bug Check String : IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x0000000a
Parameter 1 : fffff6fb`417f0178
Parameter 2 : 00000000`00000002
Parameter 3 : 00000000`00000000
Parameter 4 : fffff800`02ac25e1
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+75bc0
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.18409 (win7sp1_gdr.140303-2144)
Processor : x64
Crash Address : ntoskrnl.exe+75bc0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\072014-33384-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7601
Dump File Size : 292,104
Dump File Time : 7/20/2014 2:38:04 PM
==================================================

==================================================
Dump File : 072014-31262-01.dmp
Crash Time : 7/20/2014 6:24:34 AM
Bug Check String : IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x0000000a
Parameter 1 : fffff6fb`40808080
Parameter 2 : 00000000`00000002
Parameter 3 : 00000000`00000000
Parameter 4 : fffff800`02a705e1
Caused By Driver : ndis.sys
Caused By Address : ndis.sys+9730
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+75bc0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\072014-31262-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7601
Dump File Size : 286,984
Dump File Time : 7/20/2014 6:31:05 AM
==================================================

==================================================
Dump File : 072014-25521-01.dmp
Crash Time : 7/20/2014 1:32:20 AM
Bug Check String : KMODE_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x0000001e
Parameter 1 : 00000000`00000000
Parameter 2 : 00000000`00000000
Parameter 3 : 00000000`00000000
Parameter 4 : 00000000`00000000
Caused By Driver : ucgnstax.sys
Caused By Address : ucgnstax.sys+e6334
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+75b90
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\072014-25521-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7601
Dump File Size : 292,032
Dump File Time : 7/20/2014 1:33:50 AM
==================================================

==================================================
Dump File : 072014-27300-01.dmp
Crash Time : 7/20/2014 1:04:36 AM
Bug Check String : IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x0000000a
Parameter 1 : fffff6fb`40808080
Parameter 2 : 00000000`00000002
Parameter 3 : 00000000`00000000
Parameter 4 : fffff800`02ab85e1
Caused By Driver : ndis.sys
Caused By Address : ndis.sys+9730
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+75bc0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\072014-27300-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7601
Dump File Size : 292,080
Dump File Time : 7/20/2014 1:19:04 AM
==================================================

==================================================
Dump File : 071914-56253-01.dmp
Crash Time : 7/19/2014 10:38:51 PM
Bug Check String : IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x0000000a
Parameter 1 : fffff6fb`414f0160
Parameter 2 : 00000000`00000002
Parameter 3 : 00000000`00000000
Parameter 4 : fffff800`02ab35e1
Caused By Driver : ndis.sys
Caused By Address : ndis.sys+9730
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+75bc0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\071914-56253-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7601
Dump File Size : 262,144
Dump File Time : 7/19/2014 10:41:58 PM
==================================================

==================================================
Dump File : 071914-24788-01.dmp
Crash Time : 7/19/2014 2:14:07 PM
Bug Check String : IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x0000000a
Parameter 1 : fffff6fb`417f0170
Parameter 2 : 00000000`00000002
Parameter 3 : 00000000`00000000
Parameter 4 : fffff800`02abb5e1
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+75bc0
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.18409 (win7sp1_gdr.140303-2144)
Processor : x64
Crash Address : ntoskrnl.exe+75bc0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\071914-24788-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7601
Dump File Size : 292,152
Dump File Time : 7/19/2014 2:15:44 PM
==================================================

==================================================
Dump File : 071714-23119-01.dmp
Crash Time : 7/17/2014 11:26:28 AM
Bug Check String : IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x0000000a
Parameter 1 : fffff6fb`401c0018
Parameter 2 : 00000000`00000002
Parameter 3 : 00000000`00000000
Parameter 4 : fffff800`02abb5e1
Caused By Driver : ndis.sys
Caused By Address : ndis.sys+9730
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+75bc0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\071714-23119-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7601
Dump File Size : 288,152
Dump File Time : 7/17/2014 11:40:38 AM
==================================================

==================================================
Dump File : 071714-24148-01.dmp
Crash Time : 7/17/2014 9:36:26 AM
Bug Check String : IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x0000000a
Parameter 1 : fffff6fb`41360130
Parameter 2 : 00000000`00000002
Parameter 3 : 00000000`00000000
Parameter 4 : fffff800`02ab05e1
Caused By Driver : ndis.sys
Caused By Address : ndis.sys+9730
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+75bc0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\071714-24148-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7601
Dump File Size : 289,728
Dump File Time : 7/17/2014 9:39:08 AM
==================================================

==================================================
Dump File : 071714-34429-01.dmp
Crash Time : 7/17/2014 7:43:33 AM
Bug Check String : IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x0000000a
Parameter 1 : fffff6fb`40404040
Parameter 2 : 00000000`00000002
Parameter 3 : 00000000`00000000
Parameter 4 : fffff800`02ab75e1
Caused By Driver : ndis.sys
Caused By Address : ndis.sys+9730
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+75bc0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\071714-34429-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7601
Dump File Size : 288,632
Dump File Time : 7/17/2014 9:25:49 AM
==================================================

==================================================
Dump File : 071614-33883-01.dmp
Crash Time : 7/16/2014 10:07:49 PM
Bug Check String : DRIVER_IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x000000d1
Parameter 1 : 00000000`00000002
Parameter 2 : 00000000`00000002
Parameter 3 : 00000000`00000000
Parameter 4 : fffffa80`04dda050
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+75bc0
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.18409 (win7sp1_gdr.140303-2144)
Processor : x64
Crash Address : ntoskrnl.exe+75bc0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\071614-33883-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7601
Dump File Size : 292,120
Dump File Time : 7/16/2014 10:09:33 PM
==================================================

==================================================
Dump File : 071614-23977-01.dmp
Crash Time : 7/16/2014 7:41:27 PM
Bug Check String : IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x0000000a
Parameter 1 : fffff6fb`40404040
Parameter 2 : 00000000`00000002
Parameter 3 : 00000000`00000000
Parameter 4 : fffff800`02a675e1
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+75bc0
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.18409 (win7sp1_gdr.140303-2144)
Processor : x64
Crash Address : ntoskrnl.exe+75bc0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\071614-23977-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7601
Dump File Size : 292,152
Dump File Time : 7/16/2014 7:43:04 PM
==================================================

==================================================
Dump File : 071514-24008-01.dmp
Crash Time : 7/15/2014 7:39:38 AM
Bug Check String : IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x0000000a
Parameter 1 : fffff6fb`40140160
Parameter 2 : 00000000`00000002
Parameter 3 : 00000000`00000000
Parameter 4 : fffff800`02ac85e1
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+75bc0
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.18409 (win7sp1_gdr.140303-2144)
Processor : x64
Crash Address : ntoskrnl.exe+75bc0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\071514-24008-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7601
Dump File Size : 292,104
Dump File Time : 7/15/2014 7:43:18 AM
==================================================

==================================================
Dump File : 071414-24180-01.dmp
Crash Time : 7/14/2014 11:18:46 PM
Bug Check String : IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x0000000a
Parameter 1 : fffff6fb`40808080
Parameter 2 : 00000000`00000002
Parameter 3 : 00000000`00000000
Parameter 4 : fffff800`02aba5e1
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+75bc0
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.18409 (win7sp1_gdr.140303-2144)
Processor : x64
Crash Address : ntoskrnl.exe+75bc0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\071414-24180-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7601
Dump File Size : 292,120
Dump File Time : 7/14/2014 11:21:26 PM
==================================================

==================================================
Dump File : 071414-25162-01.dmp
Crash Time : 7/14/2014 9:00:25 PM
Bug Check String : IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x0000000a
Parameter 1 : fffff6fb`41734158
Parameter 2 : 00000000`00000002
Parameter 3 : 00000000`00000000
Parameter 4 : fffff800`02ab05e1
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+75bc0
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.18409 (win7sp1_gdr.140303-2144)
Processor : x64
Crash Address : ntoskrnl.exe+75bc0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\071414-25162-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7601
Dump File Size : 292,120
Dump File Time : 7/14/2014 9:01:52 PM
==================================================

==================================================
Dump File : 071414-22339-01.dmp
Crash Time : 7/14/2014 7:27:19 PM
Bug Check String : IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x0000000a
Parameter 1 : fffff6fb`41124160
Parameter 2 : 00000000`00000002
Parameter 3 : 00000000`00000000
Parameter 4 : fffff800`02ab85e1
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+75bc0
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.18409 (win7sp1_gdr.140303-2144)
Processor : x64
Crash Address : ntoskrnl.exe+75bc0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\071414-22339-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7601
Dump File Size : 292,120
Dump File Time : 7/14/2014 7:37:53 PM
==================================================

==================================================
Dump File : 071314-27144-01.dmp
Crash Time : 7/13/2014 5:22:54 PM
Bug Check String : KMODE_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x0000001e
Parameter 1 : 00000000`00000000
Parameter 2 : 00000000`00000000
Parameter 3 : 00000000`00000000
Parameter 4 : 00000000`00000000
Caused By Driver : tcpip.sys
Caused By Address : tcpip.sys+16d9a0
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+75b90
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\071314-27144-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7601
Dump File Size : 292,152
Dump File Time : 7/13/2014 5:24:29 PM
==================================================

==================================================
Dump File : 071314-26192-01.dmp
Crash Time : 7/13/2014 12:07:46 AM
Bug Check String : IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x0000000a
Parameter 1 : fffff6fb`417a0178
Parameter 2 : 00000000`00000002
Parameter 3 : 00000000`00000000
Parameter 4 : fffff800`02a745e1
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+75bc0
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.18409 (win7sp1_gdr.140303-2144)
Processor : x64
Crash Address : ntoskrnl.exe+75bc0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\071314-26192-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7601
Dump File Size : 292,152
Dump File Time : 7/13/2014 12:18:24 AM
==================================================

==================================================
Dump File : 071214-58188-01.dmp
Crash Time : 7/12/2014 5:35:38 PM
Bug Check String : IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x0000000a
Parameter 1 : fffff6fb`40980098
Parameter 2 : 00000000`00000002
Parameter 3 : 00000000`00000000
Parameter 4 : fffff800`02a655e1
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+75bc0
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.18409 (win7sp1_gdr.140303-2144)
Processor : x64
Crash Address : ntoskrnl.exe+75bc0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\071214-58188-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7601
Dump File Size : 332,904
Dump File Time : 7/12/2014 5:37:35 PM
==================================================

==================================================
Dump File : 071214-25412-01.dmp
Crash Time : 7/12/2014 12:39:26 PM
Bug Check String : IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x0000000a
Parameter 1 : fffff6fb`40808000
Parameter 2 : 00000000`00000002
Parameter 3 : 00000000`00000000
Parameter 4 : fffff800`02a835e1
Caused By Driver : ndis.sys
Caused By Address : ndis.sys+9730
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+75bc0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\071214-25412-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7601
Dump File Size : 292,088
Dump File Time : 7/12/2014 1:02:33 PM
==================================================

==================================================
Dump File : 071214-23540-01.dmp
Crash Time : 7/12/2014 8:33:21 AM
Bug Check String : IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x0000000a
Parameter 1 : fffff6fb`40800000
Parameter 2 : 00000000`00000002
Parameter 3 : 00000000`00000000
Parameter 4 : fffff800`02a6f5e1
Caused By Driver : ndis.sys
Caused By Address : ndis.sys+9730
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+75bc0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\071214-23540-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7601
Dump File Size : 291,968
Dump File Time : 7/12/2014 8:35:33 AM
==================================================

==================================================
Dump File : 071214-24242-01.dmp
Crash Time : 7/12/2014 7:32:16 AM
Bug Check String : KMODE_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x0000001e
Parameter 1 : 00000000`00000000
Parameter 2 : 00000000`00000000
Parameter 3 : 00000000`00000000
Parameter 4 : 00000000`00000000
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+75b90
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.18409 (win7sp1_gdr.140303-2144)
Processor : x64
Crash Address : ntoskrnl.exe+75b90
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\071214-24242-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7601
Dump File Size : 292,152
Dump File Time : 7/12/2014 8:28:07 AM
==================================================

==================================================
Dump File : 071114-25053-01.dmp
Crash Time : 7/11/2014 7:25:46 PM
Bug Check String : IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x0000000a
Parameter 1 : fffff6fb`40a50178
Parameter 2 : 00000000`00000002
Parameter 3 : 00000000`00000000
Parameter 4 : fffff800`02a815e1
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+75bc0
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.18409 (win7sp1_gdr.140303-2144)
Processor : x64
Crash Address : ntoskrnl.exe+75bc0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\071114-25053-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7601
Dump File Size : 292,120
Dump File Time : 7/11/2014 7:27:01 PM
==================================================

==================================================
Dump File : 071114-25568-01.dmp
Crash Time : 7/11/2014 7:52:23 AM
Bug Check String : IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x0000000a
Parameter 1 : fffff6fb`417d0170
Parameter 2 : 00000000`00000002
Parameter 3 : 00000000`00000000
Parameter 4 : fffff800`02ab85e1
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+75bc0
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.18409 (win7sp1_gdr.140303-2144)
Processor : x64
Crash Address : ntoskrnl.exe+75bc0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\071114-25568-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7601
Dump File Size : 292,096
Dump File Time : 7/11/2014 8:27:27 AM
==================================================

==================================================
Dump File : 071014-85036-01.dmp
Crash Time : 7/10/2014 7:16:10 PM
Bug Check String : IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x0000000a
Parameter 1 : fffff6fb`41768170
Parameter 2 : 00000000`00000002
Parameter 3 : 00000000`00000000
Parameter 4 : fffff800`02a735e1
Caused By Driver : ndis.sys
Caused By Address : ndis.sys+9730
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+75bc0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\071014-85036-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7601
Dump File Size : 292,152
Dump File Time : 7/10/2014 9:30:37 PM
==================================================

==================================================
Dump File : 071014-25006-01.dmp
Crash Time : 7/10/2014 8:47:46 AM
Bug Check String : IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x0000000a
Parameter 1 : fffff6fb`40a90010
Parameter 2 : 00000000`00000002
Parameter 3 : 00000000`00000000
Parameter 4 : fffff800`02ac15e1
Caused By Driver : ndis.sys
Caused By Address : ndis.sys+9730
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+75bc0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\071014-25006-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7601
Dump File Size : 285,144
Dump File Time : 7/10/2014 8:49:02 AM
==================================================

==================================================
Dump File : 071014-24024-01.dmp
Crash Time : 7/10/2014 8:19:32 AM
Bug Check String : IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x0000000a
Parameter 1 : fffff6fb`41000178
Parameter 2 : 00000000`00000002
Parameter 3 : 00000000`00000000
Parameter 4 : fffff800`02ac75e1
Caused By Driver : ndis.sys
Caused By Address : ndis.sys+9730
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+75bc0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\071014-24024-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7601
Dump File Size : 292,120
Dump File Time : 7/10/2014 8:31:14 AM
==================================================

==================================================
Dump File : 070914-22885-02.dmp
Crash Time : 7/9/2014 9:52:37 PM
Bug Check String : IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x0000000a
Parameter 1 : fffff6fb`40808000
Parameter 2 : 00000000`00000002
Parameter 3 : 00000000`00000000
Parameter 4 : fffff800`02a6d5e1
Caused By Driver : nvlddmkm.sys
Caused By Address : nvlddmkm.sys+f599a
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+75bc0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\070914-22885-02.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7601
Dump File Size : 289,616
Dump File Time : 7/9/2014 9:54:10 PM
==================================================

==================================================
Dump File : 070914-22869-01.dmp
Crash Time : 7/9/2014 9:08:02 PM
Bug Check String : IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x0000000a
Parameter 1 : fffff6fb`40920160
Parameter 2 : 00000000`00000002
Parameter 3 : 00000000`00000000
Parameter 4 : fffff800`02a695e1
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+75bc0
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.18409 (win7sp1_gdr.140303-2144)
Processor : x64
Crash Address : ntoskrnl.exe+75bc0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\070914-22869-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7601
Dump File Size : 291,840
Dump File Time : 7/9/2014 9:10:51 PM
==================================================

==================================================
Dump File : 070914-25693-01.dmp
Crash Time : 7/9/2014 8:09:59 PM
Bug Check String : IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x0000000a
Parameter 1 : fffff6fb`401c0018
Parameter 2 : 00000000`00000002
Parameter 3 : 00000000`00000000
Parameter 4 : fffff800`02ab65e1
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+75bc0
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.18409 (win7sp1_gdr.140303-2144)
Processor : x64
Crash Address : ntoskrnl.exe+75bc0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\070914-25693-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7601
Dump File Size : 292,120
Dump File Time : 7/9/2014 8:12:26 PM
==================================================

==================================================
Dump File : 070614-23961-01.dmp
Crash Time : 7/6/2014 8:08:34 AM
Bug Check String : IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x0000000a
Parameter 1 : fffff6fb`40808080
Parameter 2 : 00000000`00000002
Parameter 3 : 00000000`00000000
Parameter 4 : fffff800`02a6b5e1
Caused By Driver : ndis.sys
Caused By Address : ndis.sys+9730
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+75bc0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\070614-23961-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7601
Dump File Size : 291,880
Dump File Time : 7/6/2014 8:23:39 AM
==================================================

==================================================
Dump File : 070514-29686-01.dmp
Crash Time : 7/5/2014 11:34:02 PM
Bug Check String : DRIVER_VERIFIER_DETECTED_VIOLATION
Bug Check Code : 0x000000c4
Parameter 1 : 00000000`00001001
Parameter 2 : fffffa80`068659c0
Parameter 3 : fffffa80`05a30810
Parameter 4 : 00000000`00000000
Caused By Driver : ucgnstax.sys
Caused By Address : ucgnstax.sys+48851
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+75bc0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\070514-29686-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7601
Dump File Size : 262,144
Dump File Time : 7/5/2014 11:36:17 PM
==================================================

==================================================
Dump File : 070514-22682-01.dmp
Crash Time : 7/5/2014 7:58:21 PM
Bug Check String : IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x0000000a
Parameter 1 : fffff6fb`40808080
Parameter 2 : 00000000`00000002
Parameter 3 : 00000000`00000000
Parameter 4 : fffff800`02aaf5e1
Caused By Driver : ucgnstax.sys
Caused By Address : ucgnstax.sys+aade
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+75bc0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\070514-22682-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7601
Dump File Size : 286,120
Dump File Time : 7/5/2014 8:10:23 PM
==================================================

==================================================
Dump File : 070414-24055-01.dmp
Crash Time : 7/4/2014 10:17:46 PM
Bug Check String : IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x0000000a
Parameter 1 : fffff6fb`40808080
Parameter 2 : 00000000`00000002
Parameter 3 : 00000000`00000000
Parameter 4 : fffff800`02a655e1
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+75bc0
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.18409 (win7sp1_gdr.140303-2144)
Processor : x64
Crash Address : ntoskrnl.exe+75bc0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\070414-24055-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7601
Dump File Size : 291,760
Dump File Time : 7/4/2014 10:19:01 PM
==================================================

==================================================
Dump File : 070414-24944-01.dmp
Crash Time : 7/4/2014 7:41:56 PM
Bug Check String : IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x0000000a
Parameter 1 : fffff6fb`40808080
Parameter 2 : 00000000`00000002
Parameter 3 : 00000000`00000000
Parameter 4 : fffff800`02a725e1
Caused By Driver : ndis.sys
Caused By Address : ndis.sys+9730
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+75bc0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\070414-24944-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7601
Dump File Size : 285,496
Dump File Time : 7/4/2014 7:43:23 PM
==================================================

==================================================
Dump File : 070414-22464-01.dmp
Crash Time : 7/4/2014 7:29:45 PM
Bug Check String : IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x0000000a
Parameter 1 : fffff6fb`40120010
Parameter 2 : 00000000`00000002
Parameter 3 : 00000000`00000000
Parameter 4 : fffff800`02ac65e1
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+75bc0
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.18409 (win7sp1_gdr.140303-2144)
Processor : x64
Crash Address : ntoskrnl.exe+75bc0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\070414-22464-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7601
Dump File Size : 290,688
Dump File Time : 7/4/2014 7:31:19 PM
==================================================

==================================================
Dump File : 070414-23571-01.dmp
Crash Time : 7/4/2014 6:46:34 PM
Bug Check String : DRIVER_IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x000000d1
Parameter 1 : fffffa02`05a1ca1b
Parameter 2 : 00000000`00000002
Parameter 3 : 00000000`00000000
Parameter 4 : fffff880`0758e0a8
Caused By Driver : ucgnstax.sys
Caused By Address : ucgnstax.sys+9d0a8
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+75bc0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\070414-23571-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7601
Dump File Size : 292,120
Dump File Time : 7/4/2014 6:48:08 PM
==================================================

==================================================
Dump File : 070414-24741-01.dmp
Crash Time : 7/4/2014 8:55:02 AM
Bug Check String : IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x0000000a
Parameter 1 : fffff6fb`40808080
Parameter 2 : 00000000`00000002
Parameter 3 : 00000000`00000000
Parameter 4 : fffff800`0287a5e1
Caused By Driver : ndis.sys
Caused By Address : ndis.sys+9730
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+75bc0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\070414-24741-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7601
Dump File Size : 289,808
Dump File Time : 7/4/2014 8:56:28 AM
==================================================

==================================================
Dump File : 070214-28142-01.dmp
Crash Time : 7/2/2014 11:58:09 AM
Bug Check String : DRIVER_VERIFIER_DETECTED_VIOLATION
Bug Check Code : 0x000000c4
Parameter 1 : 00000000`00001001
Parameter 2 : fffffa80`0680f9c0
Parameter 3 : fffffa80`071db500
Parameter 4 : 00000000`00000000
Caused By Driver : ucgnstax.sys
Caused By Address : ucgnstax.sys+48851
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+75bc0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\070214-28142-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7601
Dump File Size : 266,288
Dump File Time : 7/2/2014 11:59:33 AM
==================================================

==================================================
Dump File : 070214-22011-01.dmp
Crash Time : 7/2/2014 10:38:43 AM
Bug Check String : IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x0000000a
Parameter 1 : fffff6fb`41650160
Parameter 2 : 00000000`00000002
Parameter 3 : 00000000`00000000
Parameter 4 : fffff800`028ba5e1
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+75bc0
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.18409 (win7sp1_gdr.140303-2144)
Processor : x64
Crash Address : ntoskrnl.exe+75bc0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\070214-22011-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7601
Dump File Size : 292,152
Dump File Time : 7/2/2014 10:39:54 AM
==================================================

==================================================
Dump File : 070214-31231-01.dmp
Crash Time : 7/2/2014 9:29:25 AM
Bug Check String : IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x0000000a
Parameter 1 : fffff6fb`40808080
Parameter 2 : 00000000`00000002
Parameter 3 : 00000000`00000000
Parameter 4 : fffff800`028735e1
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+75bc0
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.18409 (win7sp1_gdr.140303-2144)
Processor : x64
Crash Address : ntoskrnl.exe+75bc0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\070214-31231-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7601
Dump File Size : 291,936
Dump File Time : 7/2/2014 9:30:43 AM
==================================================

==================================================
Dump File : 063014-68390-01.dmp
Crash Time : 6/30/2014 12:19:29 PM
Bug Check String : PAGE_FAULT_IN_NONPAGED_AREA
Bug Check Code : 0x00000050
Parameter 1 : fffffa80`02ffffeb
Parameter 2 : 00000000`00000000
Parameter 3 : fffff800`028668b5
Parameter 4 : 00000000`00000002
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+75bc0
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.18409 (win7sp1_gdr.140303-2144)
Processor : x64
Crash Address : ntoskrnl.exe+75bc0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\063014-68390-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7601
Dump File Size : 292,144
Dump File Time : 6/30/2014 12:21:50 PM
==================================================

 

iansheng

Distinguished
Dec 18, 2009
16
0
18,510


I've checked and my nvidia driver is up to date. I tried whocrashed and it told me this:

*************************************************************************************************************************************
43 crash dumps have been found and analyzed. Only 10 are included in this report. A third party driver has been identified to be causing system crashes on your computer. It is strongly suggested that you check for updates for these drivers on their company websites. Click on the links below to search with Google for updates for these drivers:

ucgnstax.sys (Ralink 802.11n Wireless Adapter Driver, Ralink Technology Corp.)

If no updates for these drivers are available, try searching with Google on the names of these drivers in combination the errors that have been reported for these drivers and include the brand and model name of your computer as well in the query. This often yields interesting results from discussions from users who have been experiencing similar problems.
*************************************************************************************************************************************

I looked it up, it's supposed to be the driver for my Buffalo WLI-UC-GNHP Wireless LAN Adapter, and as far as I can tell, I've already downloaded its "latest" driver way back in 2009. :(
 

iansheng

Distinguished
Dec 18, 2009
16
0
18,510


Um, so the only solution is to buy new hardware? :(

I was hoping that was a last resort, but if there really is no other way...

 

iansheng

Distinguished
Dec 18, 2009
16
0
18,510


Could you give me a step-by-step instructions on how to install a Windows 2000 Service Pack to my Windows 7 OS, because that's what I have to do.
 

iansheng

Distinguished
Dec 18, 2009
16
0
18,510
It crashed again. Sigh :(

This is what BlueScreenView had to say:

==================================================
Dump File : 072114-29780-01.dmp
Crash Time : 7/21/2014 8:22:28 PM
Bug Check String : IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x0000000a
Parameter 1 : fffff6fb`40920170
Parameter 2 : 00000000`00000002
Parameter 3 : 00000000`00000000
Parameter 4 : fffff800`02a775e1
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+75bc0
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.18409 (win7sp1_gdr.140303-2144)
Processor : x64
Crash Address : ntoskrnl.exe+75bc0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\072114-29780-01.dmp
 

iansheng

Distinguished
Dec 18, 2009
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0
18,510
I reformatted my PC, but the 0x0000000A BSOD keeps popping up. Something to do with a driver for ucgnstax.sys (Ralink 802.11n Wireless Adapter Driver, Ralink Technology Corp.)! Why is this happening? Somebody help me! :'(
 
it is a usb device, the driver and usb device is associated with each USB port. You will want to make windows display hidden (unplugged) usb devices and remove them. Now, you need to disable the plug n plays automatatic install of drivers via control panel, remove the old driver and install the new driver, then re enable the atuomatic install of drivers via control panel.

your USB adapter was just a plastic wrapper around Ralink Technology Corp. chips, ralink makes the actual driver. Ralink does not exist anymore, they were bought by mediakek.

the only drivers updated drivers would come from them. (if they bother to update for such a cheap product ($15))
http://www.mediatek.com/en/downloads/

you may also find that you have several different drivers installed on your machine for the same device but you need to have windows select the correct one. it is kind of stupid but you can have a different driver selected depending on which usb port you have the device plugged into. I think you could use usbview to see what you have but it as been years since i have used it.
http://msdn.microsoft.com/en-us/library/windows/hardware/ff560019(v=vs.85).aspx




 

iansheng

Distinguished
Dec 18, 2009
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0
18,510


Wow, your answer was very informative, I'm going to give it a try right now and see what happens. I'll keep you guys updated. Thank you very much! :)
 

iansheng

Distinguished
Dec 18, 2009
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0
18,510
I think I fixed the problem.

In my frustration I unplugged all the USB devices on my PC. That includes an Apple Keyboard, an 8 gig Flashdisk and the offending Buffalo WLI-UC-GNHP Wifi Adapter.

I replaced the keyboard with my old PS2 type and restarted my PC.

I let my PC idle for a few minutes and I noticed that the my PC wasn't crashing anymore like it usually did.

I replugged the Wifi Adapter and I was able to use my PC BSOD-free!

Not wanting to take chances since I think drivers were to blame for the crashes, I used a driver update program and it told me my Intel Chipset drivers were outdated, specifically those having to do with USBs.

I updated those and voila, I haven't had a problem since.

I hope this experience helps other people! And thank you guys for helping me through it!

Sincerely,

Iansheng. :)
 

iansheng

Distinguished
Dec 18, 2009
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0
18,510
Oh dear, nope! The problem is back again, and this time the wifi adapter is the only thing I plug on my PC via usb! Whocrashed reports it as still ucgnstax.sys which is the driver for the said wifi adapter! Perhaps it is time to buy a new more up to date one? What do you guys suggest?
 
just be sure you update your chipset drivers for your CPU type. and if you are using a 3.0 usb third party driver update it as well.

here is the intel cpu chipset drivers
https://downloadcenter.intel.com/SearchResult.aspx?lang=&ProductID=816&ProdId=816

you can google if you have AMD or need a 3rd party USB driver