Bsod help

[toledoray7]

Hello,

So I started playing Assassin's creed Brotherhood a few weeks ago and I have been plagued by computer crashes during the middle of gameplay. Sometimes it blue screens, sometimes it does not. I contacted Ubisoft support and they told me to make sure all my drivers were fully updated. I went to use the Intel Driver Update Utility tool on their website and I got a blue screen. I get a blue screen every time I try to use this.

Here are my system specs:
HP p6610f
CPU: AMD Athlon II X4 635 Processor 2.90 GHz
GPU: AMD Radeon 6870 1 GB
RAM: 12 GB
OS: Windows 7 64-bit

Here is a paste of the dump file by way of BlueScreenView:

==================================================
Dump File : 010813-39936-01.dmp
Crash Time : 1/8/2013 8:08:05 AM
Bug Check String : KMODE_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x0000001e
Parameter 1 : ffffffff`c0000096
Parameter 2 : fffff880`0b883912
Parameter 3 : 00000000`00000000
Parameter 4 : 00000000`00000000
Caused By Driver : dump_storport.sys
Caused By Address : dump_storport.sys+4a4c912
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+7efc0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\010813-39936-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 286,053
==================================================

Any help?

 

[zdbc13]

Probably a video driver problem:

http://support.microsoft.com/kb/275678

Update your video driver
http://support.amd.com/us/gpudownload/Pages/index.aspx

and try again....

 

[toledoray7]

Latest drivers video drivers installed......no change.

Here is the bsod dump file:

==================================================
Dump File : 010813-58250-01.dmp
Crash Time : 1/8/2013 2:07:32 PM
Bug Check String : KMODE_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x0000001e
Parameter 1 : ffffffff`c0000096
Parameter 2 : fffff880`0d62d912
Parameter 3 : 00000000`00000000
Parameter 4 : 00000000`00000000
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+7efc0
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.17944 (win7sp1_gdr.120830-0333)
Processor : x64
Crash Address : ntoskrnl.exe+7efc0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\010813-58250-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 287,205
==================================================