[SOLVED] BSOD IRQL NOT LESS OR EQUAL

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THX_Buck

Commendable
May 15, 2019
39
1
1,535
Hey guys my pc is not properly working.the pc is running slower and whenever I try to play YouTube full screen or a game I will get the bsod IRQL NOT LESS OR EQUAL.when I try safe mode the pc runs faster but one time I got bsod in safe mode.here are the dump files
Dump 1(I posted this in Microsoft forums and they said it was due to Malwarebytes.so I uninstalled it)
Dump 2
Dump 3(these 2 bsod happened after removing Malwarebytes)
Hope someone can help
Specs: cpu-ryzen 2600x
Gpu-gt 730(for now will upgrade later)
Ram-crucial ballistix 16gb 2400mhz
Mobo-Asus prime b450 plus
Psu-thermaltake litepower 650w
I ran Memtest 86 for 4 passes no errors found
 
Solution
never seen that 2nd error before.

The DRIVER_PORTION_MUST_BE_NONPAGED bug check has a value of 0x000000D3. This indicates that the system attempted to access pageable memory at a process IRQL that was too high.

drivers run in non paged area of ram. What that means is they have to run in ram and cannot be moved onto page file. This error sounds like a driver is wanting to run in a area of ram not designated as Non Paged, or a driver is querying that part of ram for an action it shouldn't.

(DNS error on paste site always makes it hard to read dumps)

before you run seatools, can you tell us what make the storage drives are? As Western digital and Samsung have their own tests.

It appears it is definitely a data error, as all BSOD are...

THX_Buck

Commendable
May 15, 2019
39
1
1,535

Colif

Win 11 Master
Moderator
the dump files might show which you have, but only based on the driver dates.

it is strange there are two different drivers with completely different version number ranges.

it is illogical
Version 5.12.0.38 was 1st
Version 18.50.16.01 2nd
Version 19.10.16 3rd
Version 19.10.22 4th
Version 1.7.29.0115 is latest

I am sorry, Asrock, but it helps if the ranges are logical. Why was version 5 1st? Why jump from 19 to 1

I thought maybe the 1st & 5th were different types of drivers to the rest, but they all call themselves AMD chipset drivers.

I would install 19.10.22 or at least try. I don't know if they all the same drivers or not.
 

Colif

Win 11 Master
Moderator
Can somebody please look at the dump files

Sorry, I had assumed PC would have converted them by now
paste file - https://pste.eu/p/Hztx.html

last error could be caused by
Dec 03 2012t_mouse.sysAdvanced Mouse driver from iBall
3rd error happened just as PC was going into or out of sleep?
2nd error was caused by Fileinfo.sys which is part of WIndows 10 and not a file I have seen cause BSOD before.
1st error crashed WerFault.exe which is windows error reporting

your bios info still isn't showing in the reports, that is unusual since you have latest bios now, it should be showing.

I would think about running Driver verifer and see what it finds is a problem. It will cause BSOD if it is a driver problem - https://forums.tomshardware.com/thr...nclude-in-blue-screen-of-death-posts.3468965/
 

THX_Buck

Commendable
May 15, 2019
39
1
1,535
so i resetted the pc and the problem is solved for now.i dont know whether it will happen again.so thanks to everyone to helped to fix the problem.special thanks to colif and pc guy
 

PC Tailor

Illustrious
Ambassador
I have run the dump file(s) and you can see the full report(s) here:
Dump1: https://pste.eu/p/EC4F.html IRQL_NOT_LESS_OR_EQUAL
Dump2: https://pste.eu/p/UKvX.html IRQL_NOT_LESS_OR_EQUAL (THIRD PARTY MODULE FOUND)
Dump3: https://pste.eu/p/nppy.html PFN_LIST_CORRUPT

Summary of findings:
IRQL_NOT_LESS_OR_EQUAL
"Bug check 0xA is usually caused by kernel mode device drivers using improper addresses. This is either a bad memory pointer or a pageability problem with the device driver code. Examine the third party drivers .

Check the System Log in Event Viewer for additional error messages that might help pinpoint the device or driver that is causing the error. For more information, see Open Event Viewer. Look for critical errors in the system log that occurred in the same time window as the blue screen."

PFN_LIST_CORRUPT
This tends to occur for 2 reasons, either memory corruption from a misbehaving driver, or incorrect MDL handling. For this reason, you should view the loaded modules section to identify potential misbehaving drivers.

Some things to consider:
  • Your Symantec/Norton AV appears to be in the stack text for 2 of the 3 dumps, I would remove Symantec / Norton altogether and run on Windows Defender. You will need to remove Norton via this: https://support.norton.com/sp/en/us/home/current/solutions/v15972972 - Make sure you find the correct tutorial for your software, as a simple uninstall will not do the job unfortunately.
  • Following that I'd be tempted to go down some hardware tests and that would exhaust most drivers. Driver verifier would likely be a little wasted from a clean install.
It's common for AV to cause IRQL request problems, so I would start with this. Especially AV like Norton/AVG etc.
 

THX_Buck

Commendable
May 15, 2019
39
1
1,535
the computers running fine now.played some fortnite and no prob.what i did was uninstall the amd chipset drivers which was installed the most recent so i thought its causing the problem and uninstalled it.i also think windows defender is colliding with symantec.now only symantec is being run only i think.see this screen shot
screenshot
 

Colif

Win 11 Master
Moderator
If you get any more, remove symantec as suggested. IT is odd for an av to cause BSOD but not unheard of. Avast is good at it as well. I would blame your LAN drivers but they seem fairly new.

could run an av scan just in case its not something else causing Norton to fail.

Need to check hardware and make sure its not something physical causing the endless BSOD. A reset should have fixed a software problem.

hardware tested so far
Ram – Memtest run. No errors
Motherboard – Bios updated
PSU? Reported as a possible cause by PC

memory would have been my 1st go to, since all the errors have been so different.
PSU could be cause only as PSU runs everything in PC and can be a cause of corruption


Specs:
cpu-ryzen 2600x
Gpu-gt 730(for now will upgrade later)
Ram-crucial ballistix 16gb 2400mhz
Mobo-Asus prime b450 plus
Psu-thermaltake litepower 650w

What drives have you got? Have you run HD sentinel on them and checked health? failing drives can cause weird errors.

Can run this on CPU - https://www.mersenne.org/download/
 
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PC Tailor

Illustrious
Ambassador
I have run the dump file(s) and you can see the full report(s) here:

https://pste.eu/p/rJF3.html (CRITICAL_STRUCTURE_CORRUPTION)
https://pste.eu/p/vldw.html (DRIVER_PORTION_MUST_BE_NONPAGED)

Summary of findings:
CRITICAL_STRUCTURE_CORRUPTION
  • A driver has inadvertently, or deliberately, modified critical kernel code or data. For more information, see Patching Policy for x64-based Systems.
  • A developer attempted to set a normal kernel breakpoint using a kernel debugger that was not attached when the system was started.
  • A hardware corruption occurred. For example, the kernel code or data could have been stored in memory that failed.

DRIVER_PORTION_MUST_BE_NONPAGED
This bug check is usually caused by drivers that have incorrectly marked their own code or data as pageable. This is best compared with other dumps to see if there are any common drivers. Review the third party modules report for more info.

Some things to consider: - some of these might cover old ground as I'm trying to recall everything.
  • I believe you said you had reset the machine? Have you also encountered the BSOD BEFORE you installed Norton? As AV can cause these issues quite often.
  • Ensure these are up to date and I would remove Norton.
rt640x64.sys10/05/2019RealtekRealtek Ethernet Driver
amdpsp.sys21/05/2019AMDAMD Chipset Driver

Then it is hardware diagnosis, and the software can only go so far. I'd be tempted to look at storage and RAM.
I'd also try this: https://www.sysnative.com/forums/threads/hard-drive-hdd-diagnostics-sea-tools-for-dos-ssd-test.4072/
 

Colif

Win 11 Master
Moderator
never seen that 2nd error before.

The DRIVER_PORTION_MUST_BE_NONPAGED bug check has a value of 0x000000D3. This indicates that the system attempted to access pageable memory at a process IRQL that was too high.

drivers run in non paged area of ram. What that means is they have to run in ram and cannot be moved onto page file. This error sounds like a driver is wanting to run in a area of ram not designated as Non Paged, or a driver is querying that part of ram for an action it shouldn't.

(DNS error on paste site always makes it hard to read dumps)

before you run seatools, can you tell us what make the storage drives are? As Western digital and Samsung have their own tests.

It appears it is definitely a data error, as all BSOD are of a similar kind. Seeing errors I have never seen before sets of my "its ram" sensors.

How often are they? If they were like once a week or so, you could run HWINFO in background and have it log sensors as just maybe reveal cause there, if cause is hardware.

Tried running driver verifer? If its not a driver, PC won't crash for 8 hours - see second thread here (apologies if I already suggested this) - https://forums.tomshardware.com/thr...nclude-in-blue-screen-of-death-posts.3468965/
 
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Solution

THX_Buck

Commendable
May 15, 2019
39
1
1,535
I have run the dump file(s) and you can see the full report(s) here:

https://pste.eu/p/rJF3.html (CRITICAL_STRUCTURE_CORRUPTION)
https://pste.eu/p/vldw.html (DRIVER_PORTION_MUST_BE_NONPAGED)

Summary of findings:


Some things to consider:
- some of these might cover old ground as I'm trying to recall everything.
  • I believe you said you had reset the machine? Have you also encountered the BSOD BEFORE you installed Norton? As AV can cause these issues quite often.
  • Ensure these are up to date and I would remove Norton.

rt640x64.sys10/05/2019RealtekRealtek Ethernet Driver

amdpsp.sys21/05/2019AMDAMD Chipset Driver

Then it is hardware diagnosis, and the software can only go so far. I'd be tempted to look at storage and RAM.
I'd also try this: https://www.sysnative.com/forums/threads/hard-drive-hdd-diagnostics-sea-tools-for-dos-ssd-test.4072/
i have uninstalled symantec antivirus.but i got a bsod while reading this before uninstalling the AV.
i have a seagate 1TB hard disk
here is the bsod that occured.i will let u know if any more bsod occur after the uninstallation
 

THX_Buck

Commendable
May 15, 2019
39
1
1,535
I have run the dump file(s) and you can see the full report(s) here:

https://pste.eu/p/rJF3.html (CRITICAL_STRUCTURE_CORRUPTION)
https://pste.eu/p/vldw.html (DRIVER_PORTION_MUST_BE_NONPAGED)

Summary of findings:


Some things to consider:
- some of these might cover old ground as I'm trying to recall everything.
  • I believe you said you had reset the machine? Have you also encountered the BSOD BEFORE you installed Norton? As AV can cause these issues quite often.
  • Ensure these are up to date and I would remove Norton.

rt640x64.sys10/05/2019RealtekRealtek Ethernet Driver

amdpsp.sys21/05/2019AMDAMD Chipset Driver

Then it is hardware diagnosis, and the software can only go so far. I'd be tempted to look at storage and RAM.
I'd also try this: https://www.sysnative.com/forums/threads/hard-drive-hdd-diagnostics-sea-tools-for-dos-ssd-test.4072/
got a bsod after uninstalling AV while playing a game. here is the dump file