BSOD IRQL_NOT_LESS_OR-EQUAL when playing shadow of war

[pileup60]

I built my pc a couple of days ago, and it gets the bsod in the title whenever I play middle earth shadow of war

I've uploaded my dump files in a zip folder to my one drive,link "https://1drv.ms/u/s!AkY_Cl8K7LawgR2dGzQYCm6bwTJP" (everything in the quotes is the link)

I would like to know what is causing the issue and how to solve it,thanks.

 

[johnbl]

the bugcheck: it looks like windows loaded programs into standby memory. (this is a preload of previously run programs into memory before you actually request to run the program)
then the system needed some more memory space so it went to unload the oldest preloaded standby memory back to disk but when it did this the page table entry was invalid. (ie invalid info held in memory)

I would guess that this is a bug in the CPU and it would have been fixed in a bios update.
or there might be a fix in this file \SystemRoot\system32\mcupdate_AuthenticAMD.dll
but there is not a date with the file so I can not tell.

I would update the bios and motherboard drivers from the motherboard vendors website and see if you still get a bugcheck.
http://www.asrock.com/MB/AMD/AB350%20Pro4/index.asp#Download
(first 4 drivers only, I would skip the others)
bios from here:
http://www.asrock.com/MB/AMD/AB350%20Pro4/index.asp#BIOS
version 4.70 is the current version but the instructions indicate you have to update to the version 3.4 before you can do the final update to version 4.7

second guess would be a driver corrupting memory
I would remove: (just based on the date, if it is correct)
\SystemRoot\system32\drivers\anvsnddrv.sys Mon Nov 14 00:17:35 2011
I would also update
the motherboard sound driver from here:
SystemRoot\system32\drivers\RTKVHD64.sys Tue Nov 29 05:12:39 2016
http://www.realtek.com.tw/downloads/downloadsView.aspx?Langid=1&PNid=14&PFid=24&Level=4&Conn=3&DownTypeID=3&GetDown=false
http://www.anvsoft.com/any-video-converter-ultimate.html



---------
for some reason this file is being loaded without a path to the file:
mrxsmb20.sys
you might want to search your drive for copies of this and make sure are not loading a copy from some unexpected location. I would use autoruns from https://docs.microsoft.com/en-us/sysinternals/downloads/autoruns and look at the drivers tab and see if you can find the location it is being loaded from.

machine info:
BIOS Version P3.30
BIOS Starting Address Segment f000
BIOS Release Date 10/31/2017
Manufacturer ASRock
Product AB350 Pro4
Processor Version AMD Ryzen 5 1600 Six-Core Processor
Processor Voltage 8ch - 1.2V
External Clock 100MHz
Max Speed 3700MHz
Current Speed 3200MHz

 

[pileup60]

I updated the motherboard bios,first to 3.4 then to 4.7 and it worked,thanks

Going to update the audio drivers later and check that autorun file

 

[pileup60]

the bugcheck: it looks like windows loaded programs into standby memory. (this is a preload of previously run programs into memory before you actually request to run the program)
then the system needed some more memory space so it went to unload the oldest preloaded standby memory back to disk but when it did this the page table entry was invalid. (ie invalid info held in memory)

I would guess that this is a bug in the CPU and it would have been fixed in a bios update.
or there might be a fix in this file \SystemRoot\system32\mcupdate_AuthenticAMD.dll
but there is not a date with the file so I can not tell.

I would update the bios and motherboard drivers from the motherboard vendors website and see if you still get a bugcheck.
http://www.asrock.com/MB/AMD/AB350%20Pro4/index.asp#Download
(first 4 drivers only, I would skip the others)
bios from here:
http://www.asrock.com/MB/AMD/AB350%20Pro4/index.asp#BIOS
version 4.70 is the current version but the instructions indicate you have to update to the version 3.4 before you can do the final update to version 4.7

second guess would be a driver corrupting memory
I would remove: (just based on the date, if it is correct)
\SystemRoot\system32\drivers\anvsnddrv.sys Mon Nov 14 00:17:35 2011
I would also update
the motherboard sound driver from here:
SystemRoot\system32\drivers\RTKVHD64.sys Tue Nov 29 05:12:39 2016
http://www.realtek.com.tw/downloads/downloadsView.aspx?Langid=1&PNid=14&PFid=24&Level=4&Conn=3&DownTypeID=3&GetDown=false
http://www.anvsoft.com/any-video-converter-ultimate.html



---------
for some reason this file is being loaded without a path to the file:
mrxsmb20.sys
you might want to search your drive for copies of this and make sure are not loading a copy from some unexpected location. I would use autoruns from https://docs.microsoft.com/en-us/sysinternals/downloads/autoruns and look at the drivers tab and see if you can find the location it is being loaded from.

machine info:
BIOS Version P3.30
BIOS Starting Address Segment f000
BIOS Release Date 10/31/2017
Manufacturer ASRock
Product AB350 Pro4
Processor Version AMD Ryzen 5 1600 Six-Core Processor
Processor Voltage 8ch - 1.2V
External Clock 100MHz
Max Speed 3700MHz
Current Speed 3200MHz

I updated the motherboard bios, and installed the amd and realtek audio drivers
couldn't find the driver thats being loaded without a path

the crashing is less frequent,though it has happened again
here are the dump files
"https://1drv.ms/u/s!AkY_Cl8K7LawgR2dGzQYCm6bwTJP"

 

[gardenman]

MERGED QUESTION
Question from pileup60 : "BSOD IRQL_NOT_LESS_OR-EQUAL when playing shadow of war(unresolved)"

I made a thread for the mentioned issue before,but my problem was only temporarily resolved, here is the dump file
"https://1drv.ms/u/s!AkY_Cl8K7LawgR4ERds94-7UK_8O" (Everything in the quotes),any help will be appreciated

link

Hi, I ran the dump file through the debugger and got the following information: https://pste.eu/p/Hktv.html

File: 041518-9703-01.dmp (Apr 15 2018 - 19:29:53)
BugCheck: [IRQL_NOT_LESS_OR_EQUAL (A)]
Probably caused by: memory_corruption (Process: svchost.exe)
Uptime: 4 Day(s), 6 Hour(s), 46 Min(s), and 05 Sec(s)

Motherboard: https://www.asrock.com/mb/AMD/AB350%20Pro4/
It appears as if you have the latest version of BIOS already installed on your system.

I can't help you with this. Wait for additional replies. Good luck.

 

[Colif]

mrxsmb20.sys appears to be part of windows - Longhorn SMB 2.0 Redirector - Was in win 7, unsure if its in win 10

I found reference to it being something to do with Network Interface cards. You can get the latest for your motherboard from - http://www.realtek.com.tw/Downloads/downloadsView.aspx?Conn=4&DownTypeID=3&Langid=1&Level=5&PFid=5&PNid=13

1 suggestion was to run driver verifer

Try running driver verifer, just read the instructions carefully. It is part of win 10 designed to find misbehaving drivers. It will cause BSOD, that is its job since it tests drivers.

note: sometimes this will put you into a boot loop so it helps to have a win 10 installer handy to get out again. Download the Windows 10 media creation tool and use it to make a win 10 installer on USB

Also helps to run system restore before hand to create a backup to roll back to if necessary.

Once it bsod, upload the minidump file and we see what it shows us.

The instructions to stop it looping are in the link above I will show u anyway, just in case you need them.
change boot order so USB is first, hdd second
boot from installer
on screen after languages, choose repair this pc, not install.
choose troubleshoot
choose advanced
choose start up options
hit the restart button
choose a safe mode (it doesn't matter which) by using number associated with it.
Pc will restart and load safe mode
Now open command Prompt
type verifer /reset and press enter
restart PC