[SOLVED] BSOD IRQL_NOT_LESS_OR_EQUAL ntoskrnl.exe 0x0000000a

May 24, 2021
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Hello everyone, I've received the same BSOD three times today, while I was doing nothing more than browsing with chrome and using excel.

This is what BlueScreenView shows for the last BSOD:
052421-7531-01.dmp 24/05/2021 17:08:36 IRQL_NOT_LESS_OR_EQUAL 0x0000000a 0000000e71eb4e0d 000000000000000d 0000000000000001 fffff8051b416888 ntoskrnl.exe ntoskrnl.exe+3f6cf0 x64 ntoskrnl.exe+3f6cf0 C:\WINDOWS\Minidump\052421-7531-01.dmp 16 15 19041 2,426,204 24/05/2021 17:09:30
The three minidump files:
https://1drv.ms/u/s!AuUTJOaiIcZNlHpU4WZc4N63ZFDS?e=b99gET
https://1drv.ms/u/s!AuUTJOaiIcZNlHuLg2UjGc8nG9jF?e=HzsHmy
https://1drv.ms/u/s!AuUTJOaiIcZNlHuLg2UjGc8nG9jF?e=HzsHmy

Thank you to whoever takes some time to help me.

Sarah
 
Last edited:

gardenman

Distinguished
Moderator
I ran the dump files through the debugger and got the following information: https://jsfiddle.net/3Lonp5df/show This link is for anyone wanting to help. You do not have to view it. It is safe to "run the fiddle" as the page asks.
File information:052621-9343-01.dmp (May 26 2021 - 04:59:23)
Bugcheck:KMODE_EXCEPTION_NOT_HANDLED (1E)
Driver warnings:*** WARNING: Unable to verify timestamp for klpnpflt.sys
Probably caused by:memory_corruption (Process: EXCEL.EXE)
Uptime:0 Day(s), 0 Hour(s), 00 Min(s), and 55 Sec(s)

File information:052621-7687-01.dmp (May 26 2021 - 04:57:27)
Bugcheck:IRQL_NOT_LESS_OR_EQUAL (A)
Probably caused by:memory_corruption (Process: System)
Uptime:1 Day(s), 17 Hour(s), 48 Min(s), and 15 Sec(s)

File information:052421-7531-01.dmp (May 24 2021 - 11:08:36)
Bugcheck:IRQL_NOT_LESS_OR_EQUAL (A)
Probably caused by:memory_corruption (Process: System)
Uptime:0 Day(s), 1 Hour(s), 43 Min(s), and 24 Sec(s)
Comment: The first crash was caused by Kaspersky.

This information can be used by others to help you. Someone else will post with more information. Please wait for additional answers. Good luck.
 

Colif

Win 10 Master
Moderator
NTOSKRNL = windows kernel. It handles all driver requests, power management, and memory management. It sits between Hardware and Applications. It got blamed but its not the cause

BSV always shows the victim process, rarely the actual cause.

I will ask a friend to convert dump files.
 
Reactions: lvt
May 24, 2021
4
1
15
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NTOSKRNL = windows kernel. It handles all driver requests, power management, and memory management. It sits between Hardware and Applications. It got blamed but its not the cause

BSV always shows the victim process, rarely the actual cause.

I will ask a friend to convert dump files.
Thank you, I really appreciate that.
 

gardenman

Distinguished
Moderator
Hi, the last 2 links are the same. Hold the 3rd one until you crash again and upload more dumps at that time. I ran the 2 dump files through the debugger and got the following information: https://jsfiddle.net/esprz5hm/show This link is for anyone wanting to help. You do not have to view it. It is safe to "run the fiddle" as the page asks.
File information:052421-7906-01.dmp (May 24 2021 - 07:57:33)
Bugcheck:IRQL_NOT_LESS_OR_EQUAL (A)
Probably caused by:memory_corruption (Process: System)
Uptime:0 Day(s), 14 Hour(s), 52 Min(s), and 31 Sec(s)

File information:052421-7406-01.dmp (May 24 2021 - 09:24:40)
Bugcheck:IRQL_NOT_LESS_OR_EQUAL (A)
Probably caused by:memory_corruption (Process: System)
Uptime:0 Day(s), 1 Hour(s), 26 Min(s), and 17 Sec(s)
Possible Motherboard page: https://www.asus.com/us/Motherboards-Components/Motherboards/All-series/PRIME-X370-PRO/
You have the latest BIOS already installed.

This information can be used by others to help you. Someone else will post with more information. Please wait for additional answers. Good luck.
 

Colif

Win 10 Master
Moderator
so many Kaspersky drivers I have created a shorter list of drivers that aren't theirs

Mar 14 2016amdgpio3.sysAMD GPIO Controller Driver from Advanced Micro Devices http://support.amd.com/
Jun 05 2017amdpsp.sysAdvanced Micro Devices, Inc http://support.amd.com/
Jan 31 2018kltap.sysTAP - Windows Virtual Network driver - The OpenVPN Project
Apr 12 2018AMDPCIDev.sysAdvanced Micro Devices PCI Device driver
Mar 14 2019nvvad64v.sysNvidia Virtual Audio driver http://www.nvidia.com/
Jul 29 2019rtwlanu.sysRealtek WLAN USB NDIS Driver https://www.realtek.com/en/
Sep 29 2019amdgpio2.sysAMD GPIO Controller Driver from Advanced Micro Devices http://support.amd.com/
Jan 10 2020nvvhci.sysNvidia Virtual USB Host Controller driver http://www.nvidia.com/
Jun 15 2020e1r68x64.sysIntel(R) Gigabit Adapter driver https://downloadcenter.intel.com/
Aug 11 2020NvModuleTracker.sysNVIDIA Module Tracker driver
Oct 16 2020nvhda64v.sysNvidia HDMI Audio Device http://www.nvidia.com/
Dec 10 2020mbamswissarmy.sysMalwareBytes Anti-Malware system driver https://www.malwarebytes.com/
Mar 22 2021MbamChameleon.sysMalwarebytes Anti-Malware Chameleon driver https://www.malwarebytes.com/
Apr 23 2021nvlddmkm.sysNvidia Graphics Card driver http://www.nvidia.com/

try updating amd chipset drivers - https://www.amd.com/en/support/chipsets/amd-socket-am4/x370
the virtual network could be part of kapersky

what wifi adapter are you using? make/model? '
your lan drivers are the same as mine.
probably newer Nvidia drivers since I have those and it is telling me there are newer ones now, dated 18th May
 
May 24, 2021
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Hi all. First of all thank you to all of you for your help.
I've been busy a lot these days but today I was back to my PC to work from home a little and the blue screen appeared two times in a row in a couple of minutes. I don't know if it's related or if it's some weird coincidence but it happened both times with Excel opened. The second time the code was KMODE_EXCEPTION_NOT_HANDLED.

The two minidump files from today:
https://1drv.ms/u/s!AuUTJOaiIcZNlHxKQ04b886vSAWr?e=qrAtcU
https://1drv.ms/u/s!AuUTJOaiIcZNlH16I6yTpdYM3ZL_?e=0BYECD

And the third one from last time:
https://1drv.ms/u/s!AuUTJOaiIcZNlHnXoY2FGXL-hmkg?e=qtH5eg


I'm trying this now.

what wifi adapter are you using? make/model? '
I have a tp-link TL-WN823N

probably newer Nvidia drivers since I have those and it is telling me there are newer ones now, dated 18th May
I rolled back to the previous Nvidia driver first thing after the first blue screen because the problems started the day after the update and I thought it might be related, but evidently, I was wrong.
 

Colif

Win 10 Master
Moderator
this website is so handy - http://en.techinfodepot.shoutwiki.com/wiki/TP-LINK_TL-WN823N_v1
it tells me the chip inside adapter is a Realtek RTL8192CU

and your driver is likely newest since the one on realtek is from before yours - https://www.realtek.com/en/component/zoo/category/rtl8192eu-software
its probably same driver but with an altered driver version, probably altered by tp link.

i seen a stack of old WIFI cards cause problems this year but I haven't seen that chipset as often as others, so not sure if its possible cause or not.

maybe the 2 new dumps will show us more.
 

gardenman

Distinguished
Moderator
I ran the dump files through the debugger and got the following information: https://jsfiddle.net/3Lonp5df/show This link is for anyone wanting to help. You do not have to view it. It is safe to "run the fiddle" as the page asks.
File information:052621-9343-01.dmp (May 26 2021 - 04:59:23)
Bugcheck:KMODE_EXCEPTION_NOT_HANDLED (1E)
Driver warnings:*** WARNING: Unable to verify timestamp for klpnpflt.sys
Probably caused by:memory_corruption (Process: EXCEL.EXE)
Uptime:0 Day(s), 0 Hour(s), 00 Min(s), and 55 Sec(s)

File information:052621-7687-01.dmp (May 26 2021 - 04:57:27)
Bugcheck:IRQL_NOT_LESS_OR_EQUAL (A)
Probably caused by:memory_corruption (Process: System)
Uptime:1 Day(s), 17 Hour(s), 48 Min(s), and 15 Sec(s)

File information:052421-7531-01.dmp (May 24 2021 - 11:08:36)
Bugcheck:IRQL_NOT_LESS_OR_EQUAL (A)
Probably caused by:memory_corruption (Process: System)
Uptime:0 Day(s), 1 Hour(s), 43 Min(s), and 24 Sec(s)
Comment: The first crash was caused by Kaspersky.

This information can be used by others to help you. Someone else will post with more information. Please wait for additional answers. Good luck.
 
May 24, 2021
4
1
15
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I have uninstalled Kaspersky and cleaned all its files using kavremover and the pc stopped crashing. After a day I've reinstalled Kaspersky and not a single blue screen showed up since Friday.
When I reinstalled Kaspersky it warned me about a conflict with Malwarebytes so I had to uninstall it. I don't know if it's relevant to my problem since I haven't tried to reinstall Malwarebytes again, but I'm leaving it here if anyone stumbles into the same problem.

So I think this is a victory and I'm here to thank you for identifying my problem. You saved me a lot of stress. Thank you again!
 
Reactions: gardenman

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