BSOD issue with Alienware MX 17

[tman133]

Hi all. I have an issue with my system crashing to the BSOD. the machine can be idle when the crashes occur or during a game. seems very random sometimes! I dont have a lot of info on what shows on the actual blue screen because it disappears to quickly. but I do have some info from a crash log.

I am running win 7 home premium SP1
Alienware mx17 r3

See below for the crash report.
Any ideas or help with this issue would be greatly appreciated.
Thank you in advance!


Description
Faulting Application Path: C:\Program Files (x86)\NVIDIA Corporation\Update Core\NvBackend.exe

Problem signature
Problem Event Name: BEX
Application Name: NvBackend.exe
Application Version: 10.11.15.0
Application Timestamp: 52a6776c
Fault Module Name: nvspcap.dll_unloaded
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 52a67618
Exception Offset: 0453e510
Exception Code: c0000005
Exception Data: 00000008
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033
Additional Information 1: fa66
Additional Information 2: fa6696398de2b9f98383d7a3bf5c3ea1
Additional Information 3: fa66
Additional Information 4: fa6696398de2b9f98383d7a3bf5c3ea1

Extra information about the problem
Bucket ID: 4062403064

 

[helpstar]

use ddu uninstaller in safe mode and reinstall the nvidia driver from the Alienware homepage, not the nvidia homepage. To check if it´s happening then too.

Eventually update the BIOS to versin A12, don´t flash in Windows, use a bootable DOS USB flash drive
https://www.dell.com/support/home/us/en/04/product-support/product/alienware-m17x-r3/drivers