Question BSOD Kernel Power 41 (63) - Troubleshooting

[Chimi02]

Hello everyone! Before I continue, I just wanted to thank you for taking your time trying to help.

Issue:
I get random BSOD and whithin 20 minutes of gaming with different stopcodes. The screen freezes and the bluescreen comes up and restarts normaly or crashes again.

Crashlog:
Loggnamn: System
Källa: Microsoft-Windows-Kernel-Power
Datum: 2022-08-14 14:34:26
Händelse-ID: 41
Aktivitetskategori🙁63)
Nivå: Kritisk
Nyckelord: (70368744177664),(2)
Användare: SYSTEM
Dator: DESKTOP-13QFAKO
Beskrivning:
Datorn har startats om utan att ha stängts av ordentligt först. Detta fel kan inträffa om systemet slutar svara, om det kraschar eller om strömförsörjningen oväntat bryts.
Händelsens XML-data:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331c3b3a-2005-44c2-ac5e-77220c37d6b4}" />
<EventID>41</EventID>
<Version>8</Version>
<Level>1</Level>
<Task>63</Task>
<Opcode>0</Opcode>
<Keywords>0x8000400000000002</Keywords>
<TimeCreated SystemTime="2022-08-14T12:34:26.0920904Z" />
<EventRecordID>342</EventRecordID>
<Correlation />
<Execution ProcessID="4" ThreadID="8" />
<Channel>System</Channel>
<Computer>DESKTOP-13QFAKO</Computer>
<Security UserID="S-1-5-18" />
</System>
<EventData>
<Data Name="BugcheckCode">80</Data>
<Data Name="BugcheckParameter1">0xfffff61093ce31d2</Data>
<Data Name="BugcheckParameter2">0x10</Data>
<Data Name="BugcheckParameter3">0xfffff61093ce31d2</Data>
<Data Name="BugcheckParameter4">0x2</Data>
<Data Name="SleepInProgress">0</Data>
<Data Name="PowerButtonTimestamp">0</Data>
<Data Name="BootAppStatus">0</Data>
<Data Name="Checkpoint">0</Data>
<Data Name="ConnectedStandbyInProgress">false</Data>
<Data Name="SystemSleepTransitionsToOn">0</Data>
<Data Name="CsEntryScenarioInstanceId">0</Data>
<Data Name="BugcheckInfoFromEFI">false</Data>
<Data Name="CheckpointStatus">0</Data>
<Data Name="CsEntryScenarioInstanceIdV2">0</Data>
<Data Name="LongPowerButtonPressDetected">false</Data>
</EventData>
</Event>

Specs:
GPU: Asus GeForce GTX 1070 Dual OC
CPU: Intel Core i7 - 4790K
CPU Cooler: Noctua NH-D14
RAM: HyperX Fury DDR3 16GB (4x4)
SSD: Samsung 850 EVO 500GB
HDD: Western Digital Desktop Blue 1TB
HDD: Seagate Barracuda 2TB
Power supply: Corsair CX750M (750W)
Motherboard: Gigabyte Z97x Gaming 3
!Note! Motherboard and PSU died about 2-3 years ago and has been replaced.

Things I tried:

• Making sure newest drivers are installed
• Reverting to older drivers
• Checked for overheating
• Uninstalled antivirus program
• Ran different system health checks in command prompt
• Clean Windows install

I'm almost certain I've tried more things but I can't remember at this point. The only reason why I haven't reinstalled the GPU and a single RAM-stick is because my CPU cooler covers the RAM-slots and I don't have any thermalpaste laying around.

 

[Colif]

Can you follow option one on the following link - here - and then do this step below: Small memory dumps - Have Windows Create a Small Memory Dump (Minidump) on BSOD - that creates a file in c windows/minidump after the next BSOD

1. Open Windows File Explore
   
2. Navigate to C:\Windows\Minidump
   
3. Copy the mini-dump files out onto your Desktop
   
4. Do not use Winzip, use the built in facility in Windows
   
5. Select those files on your Desktop, right click them and choose 'Send to' - Compressed (zipped) folder
   
6. Upload the zip file to the Cloud (OneDrive, DropBox . . . etc.)
   
7. Then post a link here to the zip file, so we can take a look for you . . .
   

41(63) is a reaction, not a cause. Windows runs a report at startup and if it finds it wasn't shut down properly, it creates event 41(63)
Generally the bug check shows as an event before this one.

Are they WHEA erorrs?

 

[Chimi02]

Can you follow option one on the following link - here - and then do this step below: Small memory dumps - Have Windows Create a Small Memory Dump (Minidump) on BSOD - that creates a file in c windows/minidump after the next BSOD

1. Open Windows File Explore
2. Navigate to C:\Windows\Minidump
3. Copy the mini-dump files out onto your Desktop
4. Do not use Winzip, use the built in facility in Windows
5. Select those files on your Desktop, right click them and choose 'Send to' - Compressed (zipped) folder
6. Upload the zip file to the Cloud (OneDrive, DropBox . . . etc.)
7. Then post a link here to the zip file, so we can take a look for you . . .

41(63) is a reaction, not a cause. Windows runs a report at startup and if it finds it wasn't shut down properly, it creates event 41(63)
Generally the bug check shows as an event before this one.

Are they WHEA erorrs?

I get different error codes, here are some.
UNEXPECTED_KERNEL_MODE_TRAP
SYSTEM_SERVICE_EXCEPTION
SYSTEM_THREAD_EXCEPTION_NOT_HANDLED
REFERENCE_BY_POINTER
APC_INDEX_MISMATCH
PAGE_FAULT_IN_NONPAGE_AREA
KMODE_EXCEPTION_NOT_HANDLED

Dumps https://drive.google.com/file/d/1BphIwSBD5tnxZZyghYAfB_6TcI3akMpA/view?usp=sharing

 

[Colif]

It could be ram but you need to be able to remove sticks to test it, so get some Thermal paste - sux to have to do it every time or is it just 1 stick that is in the way?

Try running memtest86 on each of your ram sticks, one stick at a time, up to 4 passes. Only error count you want is 0, any higher could be cause of the BSOD. Remove/replace ram sticks with errors. Memtest is created as a bootable USB so that you don’t need windows to run it

I would also run this - https://www.intel.com/content/www/us/en/download/15951/19792/intel-processor-diagnostic-tool.html?
Overclocked? if so, remove it... that won't help

I have to ask a friend to convert dumps. I am not sure when he will see this.

 

[Chimi02]

It could be ram but you need to be able to remove sticks to test it, so get some Thermal paste - sux to have to do it every time or is it just 1 stick that is in the way?

Try running memtest86 on each of your ram sticks, one stick at a time, up to 4 passes. Only error count you want is 0, any higher could be cause of the BSOD. Remove/replace ram sticks with errors. Memtest is created as a bootable USB so that you don’t need windows to run it

I would also run this - https://www.intel.com/content/www/us/en/download/15951/19792/intel-processor-diagnostic-tool.html?
Overclocked? if so, remove it... that won't help

I have to ask a friend to convert dumps. I am not sure when he will see this.

I already tried running intels diagnostic tool which ran with no errors. I'll do the memtest at the weekend once I have some time off. By the way, thanks for the help!