Question BSOD MiniDump Help

John_234

Reputable
Jan 30, 2016
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My PC is blue screening every day or two (they seem to be different every time), I have recently got a minidump file of the latest crash and would like help in understanding what is creating the BSOD.

Symbol search path is: srv*
Executable search path is:
Windows 10 Kernel Version 17763 MP (16 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 17763.1.amd64fre.rs5_release.180914-1434
Machine Name:
Kernel base = 0xfffff801734aa000 PsLoadedModuleList = 0xfffff801738c59f0
Debug session time: Wed Mar 27 19:48:52.825 2019 (UTC + 0:00)
System Uptime: 0 days 1:14:29.579
Loading Kernel Symbols
...............................................................
................................................................
................................................................
...........
Loading User Symbols
Loading unloaded module list
.........
***
  • *
  • Bugcheck Analysis *
  • *
***

Use !analyze -v to get detailed debugging information.

BugCheck 7F, {8, ffffe7018a2ca270, ffffc80541e58b52, fffff80173700e5e}

*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by : ntkrnlmp.exe ( nt!KiDoubleFaultAbort+2a8 )

Followup: MachineOwner
---------

3: kd> !analyze -v
***
  • *
  • Bugcheck Analysis *
  • *
***

UNEXPECTED_KERNEL_MODE_TRAP (7f)
This means a trap occurred in kernel mode, and it's a trap of a kind
that the kernel isn't allowed to have/catch (bound trap) or that
is always instant death (double fault). The first number in the
bugcheck params is the number of the trap (8 = double fault, etc)
Consult an Intel x86 family manual to learn more about what these
traps are. Here is a portion of those codes:
If kv shows a taskGate
use .tss on the part before the colon, then kv.
Else if kv shows a trapframe
use .trap on that value
Else
.trap on the appropriate frame will show where the trap was taken
(on x86, this will be the ebp that goes with the procedure KiTrap)
Endif
kb will then show the corrected stack.
Arguments:
Arg1: 0000000000000008, EXCEPTION_DOUBLE_FAULT
Arg2: ffffe7018a2ca270
Arg3: ffffc80541e58b52
Arg4: fffff80173700e5e

Debugging Details:
------------------


KEY_VALUES_STRING: 1


STACKHASH_ANALYSIS: 1

TIMELINE_ANALYSIS: 1


DUMP_CLASS: 1

DUMP_QUALIFIER: 400

BUILD_VERSION_STRING: 17763.1.amd64fre.rs5_release.180914-1434

DUMP_TYPE: 2

BUGCHECK_P1: 8

BUGCHECK_P2: ffffe7018a2ca270

BUGCHECK_P3: ffffc80541e58b52

BUGCHECK_P4: fffff80173700e5e

BUGCHECK_STR: 0x7f_8

TRAP_FRAME: ffffe7018a2ca270 -- (.trap 0xffffe7018a2ca270)
NOTE: The trap frame does not contain all registers.
Some register values may be zeroed or incorrect.
rax=0000000000000000 rbx=0000000000000000 rcx=000000000000000f
rdx=ffffc80541e57b38 rsi=0000000000000000 rdi=0000000000000000
rip=fffff80173700e5e rsp=ffffc80541e58b52 rbp=ffffc80541e57b58
r8=0000000000000000 r9=ffffc80541e57bb8 r10=0000000000000000
r11=0000000000000000 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0 nv up ei pl zr na po nc
nt!PpmParkDistributeUtility+0x12cbae:
fffff80173700e5e e80d92e1ff call nt!KeGetPrcb (fffff8017351a070)
Resetting default scope

CPU_COUNT: 10

CPU_MHZ: e10

CPU_VENDOR: GenuineIntel

CPU_FAMILY: 6

CPU_MODEL: 9e

CPU_STEPPING: c

CUSTOMER_CRASH_COUNT: 1

DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT

PROCESS_NAME: EpicGamesLauncher.exe

CURRENT_IRQL: 2

ANALYSIS_SESSION_HOST: DESKTOP-AACK5FL

ANALYSIS_SESSION_TIME: 03-27-2019 20:41:04.0864

ANALYSIS_VERSION: 10.0.17763.132 amd64fre

BAD_STACK_POINTER: ffffc80541e58b52

UNALIGNED_STACK_POINTER: ffffc80541e58b52

LAST_CONTROL_TRANSFER: from fffff8017366ed69 to fffff8017365d5e0

STACK_TEXT:
ffffe7018a2ca128 fffff8017366ed69 : 000000000000007f 0000000000000008 ffffe7018a2ca270 ffffc80541e58b52 : nt!KeBugCheckEx
ffffe7018a2ca130 fffff80173669da8 : 0000000000000000 0000000000000000 0000000000000000 0000000000000000 : nt!KiBugCheckDispatch+0x69
ffffe7018a2ca270 fffff80173700e5e : 0000000000000000 0000000000000000 0000000000000000 0000000000000000 : nt!KiDoubleFaultAbort+0x2a8
ffffc80541e58b52 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 0000000000000000 : nt!PpmParkDistributeUtility+0x12cbae


THREAD_SHA1_HASH_MOD_FUNC: 11c7e87e308cc6277cc1aae88e49b2120a73ab62

THREAD_SHA1_HASH_MOD_FUNC_OFFSET: 383ee6e360796e3595a17c3a9d328ab8980370a7

THREAD_SHA1_HASH_MOD: d084f7dfa548ce4e51810e4fd5914176ebc66791

FOLLOWUP_IP:
nt!KiDoubleFaultAbort+2a8
fffff801`73669da8 90 nop

FAULT_INSTR_CODE: 6666c390

SYMBOL_STACK_INDEX: 2

SYMBOL_NAME: nt!KiDoubleFaultAbort+2a8

FOLLOWUP_NAME: MachineOwner

MODULE_NAME: nt

IMAGE_NAME: ntkrnlmp.exe

DEBUG_FLR_IMAGE_TIMESTAMP: 0

IMAGE_VERSION: 10.0.17763.379

STACK_COMMAND: .thread ; .cxr ; kb

BUCKET_ID_FUNC_OFFSET: 2a8

FAILURE_BUCKET_ID: 0x7f_8_STACKPTR_ERROR_nt!KiDoubleFaultAbort

BUCKET_ID: 0x7f_8_STACKPTR_ERROR_nt!KiDoubleFaultAbort

PRIMARY_PROBLEM_CLASS: 0x7f_8_STACKPTR_ERROR_nt!KiDoubleFaultAbort

TARGET_TIME: 2019-03-27T19:48:52.000Z

OSBUILD: 17763

OSSERVICEPACK: 379

SERVICEPACK_NUMBER: 0

OS_REVISION: 0

SUITE_MASK: 272

PRODUCT_TYPE: 1

OSPLATFORM_TYPE: x64

OSNAME: Windows 10

OSEDITION: Windows 10 WinNt TerminalServer SingleUserTS

OS_LOCALE:

USER_LCID: 0

OSBUILD_TIMESTAMP: unknown_date

BUILDDATESTAMP_STR: 180914-1434

BUILDLAB_STR: rs5_release

BUILDOSVER_STR: 10.0.17763.1.amd64fre.rs5_release.180914-1434

ANALYSIS_SESSION_ELAPSED_TIME: 4f6a

ANALYSIS_SOURCE: KM

FAILURE_ID_HASH_STRING: km:0x7f_8_stackptr_error_nt!kidoublefaultabort

FAILURE_ID_HASH: {c5b9990d-856b-1bb5-7662-4621e5941c84}

Followup: MachineOwner
 

Colif

Titan
Moderator
Error doesn't mention anything other than windows files

Can you follow option one on the following link - here - and then do this step below: Small memory dumps - Have Windows Create a Small Memory Dump (Minidump) on BSOD

that creates a file in c windows/minidump after the next BSOD
copy that file to documents
upload the copy from documents to a file sharing web site, and share the link here and I will get someone to convert file into a format I can read
 

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