Question BSOD minutes after turning PC from ON or Sleep. Goes away after Reboot.

[jcdomingo]

So I have this problem for a week now. Every time I turn on my PC from being shutdown or from sleep,
after a few minutes, I get BSOD. But after the automatic reboot, it goes away completely and I can use
my PC normally for long duration of work or gaming. I didn't worry since it doesn't really hamper my work
or playing but it's annoying. I wonder if there's is a serious problem. That's my daily scenario for a while.
I hope someone has a fix for this.

This is my current dump files:
https://drive.google.com/open?id=1xfp7wmX-fYODKKzX2GiWy3jmHEf1T1gZ

 

[Colif]

all the characteristics of an old driver that wasn't written for win 10

See if this fixes the shutdown part - https://www.tenforums.com/tutorials/4189-turn-off-fast-startup-windows-10-a.html - but its a work around, it won't help sleep. Its the same problem though.

I will ask a friend to read dumps.

 

[gardenman]

Hi, I ran the dump files through the debugger and got the following information: https://celestialpoggers.htmlpasta.com/

File information:	051620-43640-01.dmp (May 15 2020 - 22:29:33)
Bugcheck:	PAGE_FAULT_IN_NONPAGED_AREA (50)
Probably caused by:	memory_corruption (Process: csrss.exe)
Uptime:	0 Day(s), 12 Hour(s), 14 Min(s), and 30 Sec(s)

File information:	051520-44031-01.dmp (May 15 2020 - 10:13:11)
Bugcheck:	APC_INDEX_MISMATCH (1)
Probably caused by:	memory_corruption (Process: steam.exe)
Uptime:	1 Day(s), 4 Hour(s), 28 Min(s), and 11 Sec(s)

Possible Motherboard page: https://www.gigabyte.com/us/Motherboard/Z370-HD3-rev-10
There is a BIOS update available for your system. You are using version F12 and the latest is F14b. One of the updates improves stability with Kingston RAM. You have 2 Kingston RAM modules installed.

8192MB	2400MHz	Kingston	KHX2400C15/8G
8192MB	2400MHz	Kingston	KHX2400C15/8G

Wait for additional information before deciding to update or not. Important: Verify that I have linked to the correct motherboard. Updating your BIOS can be risky. Never try it when you might lose power (lightning storms, recent power outages, etc).

This information can be used by others to help you. Someone else will post with more information. Please wait for additional answers. Good luck.

 

[Colif]

Do you use Wifi or LAN drivers?
what USB adapter are you using?
Oct 29 2015 rtwlanu.sys Realtek WLAN USB NDIS Driver
these are as bit old, and knowing card name will let me track down the right drivers.

Ethernet not much better

Oct 04 2018

e1d68x64.sys

Intel(R) Gigabit Adapter driver

there are newer here - https://www.gigabyte.com/au/Motherboard/Z370-HD3-rev-10/support#support-dl-driver-lan

only guessing its LAN, I seen a few people recently with lan problems and your drivers are old. Could be cause of steam crash.

 

[jcdomingo]

Do you use Wifi or LAN drivers?
what USB adapter are you using?
Oct 29 2015 rtwlanu.sys Realtek WLAN USB NDIS Driver
these are as bit old, and knowing card name will let me track down the right drivers.

Ethernet not much better

Oct 04 2018

e1d68x64.sys

Intel(R) Gigabit Adapter driver

there are newer here - https://www.gigabyte.com/au/Motherboard/Z370-HD3-rev-10/support#support-dl-driver-lan

only guessing its LAN, I seen a few people recently with lan problems and your drivers are old. Could be cause of steam crash.

all the characteristics of an old driver that wasn't written for win 10

See if this fixes the shutdown part - https://www.tenforums.com/tutorials/4189-turn-off-fast-startup-windows-10-a.html - but its a work around, it won't help sleep. Its the same problem though.

I will ask a friend to read dumps.

Thank you for your assistance. I'm using a wifi usb stick since my mobo doesnt't have it built-in. Going to diagnose it now, if turning off fast-startup would change anything.

 

[Colif]

If you need assistance finding a newer driver, let me know the name of the stick and I see what I can find.

If its an old stick, you may find you need a new one to get newer drivers that will work. LOts of old win 7 sticks out there and they may be marked as Win 10 ready but drivers may not work anymore.

 

[jcdomingo]

If you need assistance finding a newer driver, let me know the name of the stick and I see what I can find.

If its an old stick, you may find you need a new one to get newer drivers that will work. LOts of old win 7 sticks out there and they may be marked as Win 10 ready but drivers may not work anymore.

So I updated all drivers using device manager. Yeah turned out that the wifi driver for the stick needed an update. I also turned off the fast startup. Updated the BIOS to F13. Just woke up, turned ON my PC from Hibernate it's an hour now, and no BSOD so far unlike before. I'll continue to diagnose my PC for now.

 

[jcdomingo]

So I formatted my PC to make sure everything is clean and default. When I'm at the point of installing a very old veraion of nvidia driver , BSOD occured in each of my attempt. Its normal that the screen is going to be black while installing display drivers right? After the black screen transition, thats when the BSOD occurred. When I tried to install the latest driver tho, after the black screen transition, no BSOD occurred . Is the graphics card the problem?

I also notoce that when I turn ON my computer while sleep or shutdown, the first boot is fast. But when minutes after the BSOD, it boots longer than usual.

 

[Colif]

After the black screen transition, thats when the BSOD occurred. When I tried to install the latest driver tho, after the black screen transition, no BSOD occurred . Is the graphics card the problem?

Black screen is normal in driver updates, if newest drivers work I don't think its the card. If all drivers didn't work, you could say card.

I also notoce that when I turn ON my computer while sleep or shutdown, the first boot is fast. But when minutes after the BSOD, it boots longer than usual.

thats because of fast startup. Win 10 by default isn't off when you shut it down, its in hybred hibernate mode. It saves a copy of all drivers to ram so when you restart, half the process is already completed. With fast startup turned on, the only time PC is off is during the restart process. Or after a BSOD. Which is why its slower, as it has to load everything instead of only half.
If you have an ssd, you don't need fast startup - https://www.tenforums.com/tutorials/4189-turn-off-fast-startup-windows-10-a.html

 

[digitalgriffin]

There were problems with the bus coming back from deep sleep states. The CPU tried to retrieve data before the appropriate data buses were ready. This was especially problematic for systems with AMD graphics cards that went into deep sleep. Devices have to reinitialize themselves to a steady state and run a series of checks before they are ready to communicate. This takes time.

There were known black screen issues with the driver:
https://www.pcgamesn.com/amd/radeon-rx-5700-drivers-black-screen-fix

Try turning off deep sleep support.

 

[jcdomingo]

There were problems with the bus coming back from deep sleep states. The CPU tried to retrieve data before the appropriate data buses were ready. This was especially problematic for systems with AMD graphics cards that went into deep sleep. Devices have to reinitialize themselves to a steady state and run a series of checks before they are ready to communicate. This takes time.

Try turning off deep sleep support.

I'm using intel i58600K and Gigabyte GTX 1060 6GB. How do I turn off the deep sleep support?

 

[jcdomingo]

Black screen is normal in driver updates, if newest drivers work I don't think its the card. If all drivers didn't work, you could say card.



thats because of fast startup. Win 10 by default isn't off when you shut it down, its in hybred hibernate mode. It saves a copy of all drivers to ram so when you restart, half the process is already completed. With fast startup turned on, the only time PC is off is during the restart process. Or after a BSOD. Which is why its slower, as it has to load everything instead of only half.
If you have an ssd, you don't need fast startup - https://www.tenforums.com/tutorials/4189-turn-off-fast-startup-windows-10-a.html

That's my problem as well, when i first bought my ssd last august 2019, sure booting time, reboots is so fast. But when this BSOD started occurring I think it takes longer than usual.

 

[digitalgriffin]

I'm using intel i58600K and Gigabyte GTX 1060 6GB. How do I turn off the deep sleep support?

I would first recommend first disabling hibernate (S4 State) and see if that solves the issue

https://docs.microsoft.com/en-us/windows-hardware/drivers/kernel/system-sleeping-states

Then if that doesn't work, disable S3. I believe that option is available under ACPI control (Power) in the BIOS.

 

[jcdomingo]

I would first recommend first disabling hibernate (S4 State) and see if that solves the issue

https://docs.microsoft.com/en-us/windows-hardware/drivers/kernel/system-sleeping-states

Then if that doesn't work, disable S3. I believe that option is available under ACPI control in the BIOS.

I noticed a while back that my pc turns ON on it's own from sleep before. I'm wondering how? maybe that was the clue theres something wrong?

 

[digitalgriffin]

I noticed a while back that my pc turns ON on it's own from sleep before. I'm wondering how? maybe that was the clue theres something wrong?

You can set what wakes up a PC from sleep states. Like a keyboard press/mouse movement or data packet on Ethernet or a system clock alarm. This means these devices are low powered mode and monitored while the computer is "sleeping". CPU is stuck in low power mode with all processes (except kernel level hardware monitoring) in suspend mode.

 

[jcdomingo]

I would first recommend first disabling hibernate (S4 State) and see if that solves the issue

https://docs.microsoft.com/en-us/windows-hardware/drivers/kernel/system-sleeping-states

Then if that doesn't work, disable S3. I believe that option is available under ACPI control (Power) in the BIOS.

You can set what wakes up a PC from sleep states. Like a keyboard press/mouse movement or data packet on Ethernet. This means these devices are powered and monitored while the computer is "sleeping".

mobo Gigabyte Z370 HD3
So yeah, my mobo has 4 state support. C3, C6/C7, C8 and C10. I checked the manual of my mobo and set everything to it's default settings. Turned out C10 State support was set to AUTO instead of default which is DISABLED. I also rolled back my nvidia driver to an older version which doesn't have problems from what I can remember. I don't know if it's already fixed but so far, I didn't encounter any BSOD like I used to from shutdown, sleep or hibernate. I don't know which fixed the problem though.