May 27, 2020
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Hello Folks!

My friend made me a new computer recently but we can't figure out why we constantly get BSOD randomly - downloading stuff, just opening one browser window and surfing, starting up, playing games.
Already tried reformatting the computer and reinstalling windows.
May I please have some help or at least some explanation about what the different drivers under 'Caused by Drivers' mean..
I have attached the recent blue screen errors and have also attached a colourful display which I got when the computer froze and it required a forced shut down.\\

You can view the images here:

Thank you!!
 

Colif

Win 10 Master
Moderator
LInk only shows image, or tries to... I don't see any dump files?

Can you follow option one on the following link - here - and then do this step below: Small memory dumps - Have Windows Create a Small Memory Dump (Minidump) on BSOD - that creates a file in c windows/minidump after the next BSOD

copy that file to documents

upload the copy from documents to a file sharing web site, and share the link in your thread so we can help fix the problem
 

gardenman

Admirable
Moderator
Hi, I ran the dump files through the debugger and got the following information: https://fasciategalapagospenguin.htmlpasta.com/
File information:052920-6703-01.dmp (May 29 2020 - 03:51:59)
Bugcheck:MEMORY_MANAGEMENT (1A)
Probably caused by:memory_corruption (Process: csgo.exe)
Uptime:0 Day(s), 19 Hour(s), 09 Min(s), and 12 Sec(s)

File information:052820-7890-01.dmp (May 28 2020 - 02:29:16)
Bugcheck:MEMORY_MANAGEMENT (1A)
Probably caused by:memory_corruption (Process: chrome.exe)
Uptime:0 Day(s), 0 Hour(s), 22 Min(s), and 20 Sec(s)

File information:052820-7515-01.dmp (May 28 2020 - 04:06:06)
Bugcheck:MEMORY_MANAGEMENT (1A)
Probably caused by:memory_corruption (Process: chrome.exe)
Uptime:0 Day(s), 0 Hour(s), 14 Min(s), and 17 Sec(s)

File information:052820-6984-01.dmp (May 28 2020 - 04:55:03)
Bugcheck:MEMORY_MANAGEMENT (1A)
Probably caused by:memory_corruption (Process: csgo.exe)
Uptime:0 Day(s), 0 Hour(s), 48 Min(s), and 16 Sec(s)

File information:052820-6937-01.dmp (May 28 2020 - 08:42:17)
Bugcheck:MEMORY_MANAGEMENT (1A)
Probably caused by:memory_corruption (Process: svchost.exe)
Uptime:0 Day(s), 3 Hour(s), 38 Min(s), and 35 Sec(s)
Possible Motherboard page: https://www.gigabyte.com/us/Motherboard/B450M-DS3H-rev-10#kf
You have the latest BIOS already installed.

This information can be used by others to help you. Someone else will post with more information. Please wait for additional answers. Good luck.
 
May 27, 2020
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Appreciate your assistance gardenman!
Would like to update everyone that I just had another BSOD while randomly using a browser and included (6828-01) in the drive folder link two posts up. It points to the win32kfull.sys driver instead of the most often ntoskrnl.exe.
Hope it is of useful reference!
 
Reactions: gardenman

gardenman

Admirable
Moderator
Hi, please provide a link each time and place new dumps into a new folder. Thank you. I believe I found the right file. Results: https://spendablesize.htmlpasta.com/

File information:052920-6828-01.dmp (May 29 2020 - 11:50:22)
Bugcheck:SYSTEM_SERVICE_EXCEPTION (3B)
Probably caused by:memory_corruption (Process: conhost.exe)
Uptime:0 Day(s), 2 Hour(s), 25 Min(s), and 15 Sec(s)

You have two 8GB ram modules. Since a driver wasn't directly pointed out in this dump, I would run memtest86 for 4 passes on each RAM module, one at a time (in the first slot).

This information can be used by others to help you. Someone else will post with more information. Please wait for additional answers. Good luck.
 

Colif

Win 10 Master
Moderator
Now since Chrome crashes, it could be internet drivers
Do you use wifi?
Feb 22 2015Netwbw02.sysIntel Wireless WiFi Link driver

cause those are not win 10 drivers. Odd thing is that wifi drivers often run bluetooth and yet
Apr 17 2019ibtusb.sysIntel(R) Wireless Bluetooth(R) Filter driver (Intel Corporation)
What wifi card are you using?

your lan drivers are newer
Jul 01 2019rt640x64.sysRealtek NICDRV 8169 PCIe GBE Family Controller driver
but I bet there are newer here - https://www.realtek.com/en/component/zoo/category/network-interface-controllers-10-100-1000m-gigabit-ethernet-pci-express-software

there is also the chance part of it is GPU drivers as well, as I saw some clues I normally associate with GPU drivers.

weird, last crash happened when something tried to open command prompt.
 

Colif

Win 10 Master
Moderator
try updating the lan drivers - https://www.realtek.com/en/component/zoo/category/network-interface-controllers-10-100-1000m-gigabit-ethernet-pci-express-software

memory list - https://download.gigabyte.com/FileList/Memory/mb_memory_b450m-ds3h_picasso.pdf
installed ram - CMK16GX4M2Z3200C16 - VENGEANCE® LPX 16GB (2 x 8GB) DDR4 DRAM 3200MHz
that is always possible since i can't see it on the ram list

its odd, if I go to here - https://www.corsair.com/us/en/memoryfinder?type=motherboard - and search by motherboard, I can't find yours listed. Nothing after B360 which seems odd.
 
May 27, 2020
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Thanks Colif, I'll take your advice to update lan drivers, and try to figure out the RAM and motherboard suitability.

Will update you guys if there are any more findings. Exciting!!
 

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