Question BSOD netio.sys failed

[asuswin10guy]

Hello,

I just got a new Asus laptop.



I did full updates from Microsoft windows10 updates and later realized maybe I should have updated Asus hardware drivers first. Now I am having BSOD issues & netio.sys errors forcing me to reboot at least twice so far. Since then I’ve not had this issue so far.
I shutdown my laptop everyday. I just noticed from task manager and confirmed in cmd prompt commands my laptop is running for several days. Wondering if this is normal or a setting somewhere or related to issue 1. ?
I was having slow internet issues – rebooted modem , no help. Then I found out I had to flushdns , etc and so far no more issues. Is this also related to issue 1. ?

I updated windows 10 one more time to 1909 nd I still get the netio.sys failed blue screen issue. please help.

 

[Colif]

What model laptop?

netio.sys is part of windows used for network activities, so I would update LAN drivers and see if that helps.

I was having slow internet issues – rebooted modem , no help. Then I found out I had to flushdns , etc and so far no more issues. Is this also related to issue 1. ?

Yes, it is likely related.

I shutdown my laptop everyday. I just noticed from task manager and confirmed in cmd prompt commands my laptop is running for several days. Wondering if this is normal or a setting somewhere or related to issue 1. ?

this is normal for any PC running Fast Startup. PC isn't actually off when shutdown, its merely sleeping. It is a handy feature if laptop only has a hdd. If you have an ssd, you don't need it - This shows how to turn it off - https://www.tenforums.com/tutorials/4189-turn-off-fast-startup-windows-10-a.html

 

[asuswin10guy]

ok thank you. at least that solves the uptime issue. My laptop is an ASUS gamin g laptop . I got it brand new from Amazon. Yes the driver is up to date. Could it be I updated wrongly ? I did a full windows update and then tried the device driver update , it does say its up to date. Maybe I should have done it the other way round ? please advice.

 

[Colif]

There is more than one Asus Gaming laptop but hopefully the next step will tell me more than you know.

Can you follow option one on the following link - here - and then do this step below: Small memory dumps - Have Windows Create a Small Memory Dump (Minidump) on BSOD - that creates a file in c windows/minidump after the next BSOD

copy that file to documents

upload the copy from documents to a file sharing web site, and share the link in this thread so we can help fix the problem

how did you update? Each Asus laptop will have a website that contains all the newest drivers for the device - windows device manager isn't very good at identifying new drivers that haven't been submitted to MIcrosoft for testing. So it just can't see them.

 

[asuswin10guy]

There is more than one Asus Gaming laptop but hopefully the next step will tell me more than you know.

Can you follow option one on the following link - here - and then do this step below: Small memory dumps - Have Windows Create a Small Memory Dump (Minidump) on BSOD - that creates a file in c windows/minidump after the next BSOD

copy that file to documents

upload the copy from documents to a file sharing web site, and share the link in this thread so we can help fix the problem

how did you update? Each Asus laptop will have a website that contains all the newest drivers for the device - windows device manager isn't very good at identifying new drivers that haven't been submitted to MIcrosoft for testing. So it just can't see them.

Thanks , thats what I thought too. I decided to factory reset yesterday and do it the asus device drivers first and then windows update - the right order. Looks better now. so far so good. Thank you Colif.

 

[asuswin10guy]

not sure how to close this thread but I think my laptop should be ok now. Thank you

 

[Colif]

I can close it, if you have any more problems, just ask