[SOLVED] BSOD ntoskrnl.exe+3f72e0

Feb 13, 2022
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0
10
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Hello,

I am getting BSOD :-( if some one can help and address the problem I would appreciate it!

The problem with BSOD started with Windows 11 upgrade, so I did reinstall (fresh install) Win11 and "BSOD problem" still was there ... After that, I did a fresh install of Windows 10 and BSOD it was still there.
Also, I did updated BIOS to latest version, load BIOS default and using like that (didn't help).
(in Windows 11 I got BSOD only in games... but now in Windows 10 I am getting BSOD some times when I am browsing web).
Last HW upgrade was 8 months ago when I added 2x 8GB RAM (same as previous model just ver 4.32 and 1st modules was 4.31 version)

Configuration:
Intel Core i7-8700K
ASRock Z370 Killer SLI
GIGABYTE RX 6800 XT GAMING OC - Already replaced GPU
Corsair 4x8GB CMK16GX4M2B3200C16 - removed 2 RAM modules (and I faced BSOD with it), swapped for other two RAM modules (so far no BSOD but it's too early to judge)
EVGA SuperNOVA 750 G3
I thought it was NVME where I have only games (because most of the times I got BSOD playing APEX...) moved games to system SSD and still it's happening.
So my thought it's it's maybe system SSD?

Link to minidump files:
https://we.tl/t-QIB2Y9E5hQ

Dump FileCrash TimeBug Check StringBug Check CodeParameter 1Parameter 2Parameter 3Parameter 4Caused By DriverCaused By AddressFile DescriptionProduct NameCompanyFile VersionProcessorCrash AddressStack Address 1Stack Address 2Stack Address 3Computer NameFull PathProcessors CountMajor VersionMinor VersionDump File SizeDump File Time
021322-7406-01.dmp13.2.2022. 10:57:15APC_INDEX_MISMATCH0x0000000100007ffd b0a4d43400000000 0000000000000000 0000fffffffffe83 b4c7fa80ntoskrnl.exentoskrnl.exe+3f72e0NT Kernel & SystemMicrosoft® Windows® Operating SystemMicrosoft Corporation10.0.19041.1466 (WinBuild.160101.0800)x64ntoskrnl.exe+3f72e0C:\Windows\Minidump\021322-7406-01.dmp1215190411.151.36413.2.2022. 10:58:09
021222-8218-01.dmp12.2.2022. 22:26:25SYSTEM_SERVICE_EXCEPTION0x0000003b00000000 c0000005fffff805 6904a2f0ffffe481 51d0f92000000000 00000000ntoskrnl.exentoskrnl.exe+3f72e0NT Kernel & SystemMicrosoft® Windows® Operating SystemMicrosoft Corporation10.0.19041.1466 (WinBuild.160101.0800)x64ntoskrnl.exe+3f72e0C:\Windows\Minidump\021222-8218-01.dmp1215190411.081.34012.2.2022. 22:37:30
021222-8046-01.dmp12.2.2022. 22:25:43SYSTEM_SERVICE_EXCEPTION0x0000003b00000000 c0000005fffff801 6d54247dffffc281 2c99292000000000 00000000ntoskrnl.exentoskrnl.exe+3f72e0NT Kernel & SystemMicrosoft® Windows® Operating SystemMicrosoft Corporation10.0.19041.1466 (WinBuild.160101.0800)x64ntoskrnl.exe+3f72e0C:\Windows\Minidump\021222-8046-01.dmp1215190411.128.47612.2.2022. 22:26:24
021222-11359-01.dmp12.2.2022. 22:22:28ATTEMPTED_WRITE_TO_READONLY_MEMORY0x000000befffff804 74061c6001000004 8dfd6021fffff886 d0e4ecf000000000 0000000bdxgmms2.sysdxgmms2.sys+61c60DirectX Graphics MMSMicrosoft® Windows® Operating SystemMicrosoft Corporation10.0.19041.1466 (WinBuild.160101.0800)x64ntoskrnl.exe+3f72e0C:\Windows\Minidump\021222-11359-01.dmp1215190412.043.86012.2.2022. 22:23:23
020522-8312-01.dmp5.2.2022. 20:01:58IRQL_NOT_LESS_OR_EQUAL0x0000000a00000000 0134000000000000 000000ff00000000 00000001fffff805 33e117fcntoskrnl.exentoskrnl.exe+3f72e0NT Kernel & SystemMicrosoft® Windows® Operating SystemMicrosoft Corporation10.0.19041.1466 (WinBuild.160101.0800)x64ntoskrnl.exe+3f72e0C:\Windows\Minidump\020522-8312-01.dmp1215190411.091.4605.2.2022. 20:03:40
 
Last edited:

Colif

Win 11 Master
Moderator
Jun 12, 2015
55,460
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up until crash 4 I was thinking, Lan drivers?

then i saw
dxgmms2!VIDMM_RECYCLE_HEAP_MGR::Allocate+0x1e
dxgmms2 = DirectX. It can be sound related but that one looks like GPU to me. 99% of time it is GPU, I only mention sound as I see you have a lot of Creative drivers.

which suddenly has me veering into gpu drivers
Yours aren't that old
Jan 18 2022amdkmdag.sysAMD Graphics driver
I would run ddu in safe mode and reinstall AMD drivers - https://forums.tomshardware.com/faq/how-to-perform-a-clean-install-of-your-video-card-drivers.2402269/
 
Reactions: vechera

gardenman

Distinguished
Moderator
Hi vechera, welcome to the forums!

Open the following folder:
C:\Windows\minidump
and copy the files to another location such as your documents folder.
This is the 5 files that you have listed in your post (021322-7406-01.dmp, etc). If you don't copy them first you may have issues uploading them later.

Zip them up and place them on a file sharing site such as OneDrive, or Google Drive. Be sure the files are publicly available for anyone to download, then provide the a link to them here.
 
Reactions: vechera
Feb 13, 2022
2
0
10
0
Hi vechera, welcome to the forums!

Open the following folder:
C:\Windows\minidump
and copy the files to another location such as your documents folder.
This is the 5 files that you have listed in your post (021322-7406-01.dmp, etc). If you don't copy them first you may have issues uploading them later.

Zip them up and place them on a file sharing site such as OneDrive, or Google Drive. Be sure the files are publicly available for anyone to download, then provide the a link to them here.
Hi,

Thanks for noticing, I did edit the post and added link form WeTransfer for five files.
 

gardenman

Distinguished
Moderator
I have asked a friend to take a look at the results and he should reply sometime later. Maybe "way" later, he's probably asleep right now. Anyone else may reply before then though.

I ran the dump files through the debugger and got the following information: https://jsfiddle.net/g80wru19/show This link is for anyone wanting to help. You do not have to view it. It is safe to "run the fiddle" as the page asks.
File information:021322-7406-01.dmp (Feb 13 2022 - 04:57:15)
Bugcheck:APC_INDEX_MISMATCH (1)
Probably caused by:memory_corruption (Process running at time of crash: steam.exe)
Uptime:0 Day(s), 2 Hour(s), 01 Min(s), and 39 Sec(s)

File information:021222-8218-01.dmp (Feb 12 2022 - 16:26:25)
Bugcheck:SYSTEM_SERVICE_EXCEPTION (3B)
Probably caused by:memory_corruption (Process running at time of crash: WerFault.exe)
Uptime:0 Day(s), 0 Hour(s), 00 Min(s), and 18 Sec(s)

File information:021222-8046-01.dmp (Feb 12 2022 - 16:25:43)
Bugcheck:SYSTEM_SERVICE_EXCEPTION (3B)
Probably caused by:memory_corruption (Process running at time of crash: chrome.exe)
Uptime:0 Day(s), 0 Hour(s), 02 Min(s), and 43 Sec(s)

File information:021222-11359-01.dmp (Feb 12 2022 - 16:22:28)
Bugcheck:ATTEMPTED_WRITE_TO_READONLY_MEMORY (BE)
Probably caused by:memory_corruption (Process running at time of crash: chrome.exe)
Uptime:7 Day(s), 2 Hour(s), 10 Min(s), and 53 Sec(s)

File information:020522-8312-01.dmp (Feb 5 2022 - 14:01:58)
Bugcheck:IRQL_NOT_LESS_OR_EQUAL (A)
Probably caused by:memory_corruption (Process running at time of crash: r5apex.exe)
Uptime:0 Day(s), 0 Hour(s), 05 Min(s), and 53 Sec(s)
Possible Motherboard page: https://www.asrock.com/mb/intel/Z370 Killer SLI/index.asp
You have the latest BIOS already installed.

This information can be used by others to help you. Someone else will post with more information. Please wait for additional answers. Good luck.
 
Reactions: vechera

Colif

Win 11 Master
Moderator
Jun 12, 2015
55,460
4,333
160,590
10,080
up until crash 4 I was thinking, Lan drivers?

then i saw
dxgmms2!VIDMM_RECYCLE_HEAP_MGR::Allocate+0x1e
dxgmms2 = DirectX. It can be sound related but that one looks like GPU to me. 99% of time it is GPU, I only mention sound as I see you have a lot of Creative drivers.

which suddenly has me veering into gpu drivers
Yours aren't that old
Jan 18 2022amdkmdag.sysAMD Graphics driver
I would run ddu in safe mode and reinstall AMD drivers - https://forums.tomshardware.com/faq/how-to-perform-a-clean-install-of-your-video-card-drivers.2402269/
 
Reactions: vechera

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