Hi,
I'm having an issue with a brand new HP laptop restarting itself at least once per day. It seems to happen completely at random. Event Viewer and BlueScreenView blame Ntoskernl.exe for the restarts, and WhoCrashed tells me that the related error is WHEA_UNCORRECTABLE_ERROR.
I've tried running chkdsk and Memtest, but neither of them found anything wrong. I use Windows Defender for virus protection, and don't have any kind of overclocking in place. Barely anything has been installed or changed on this laptop at all, apart from a few updates that were installed via the HP Support Assistant app.
Could someone please help me to look into what might be causing these crashes?
Minidump zip:
Dropbox link
WhoCrashed report:
Specs:
OS Name Microsoft Windows 10 Home
Version 10.0.16299 Build 16299
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name LAPTOP-0ICVVEFB
System Manufacturer HP
System Model HP Laptop 15-bw0xx
System Type x64-based PC
System SKU 1WQ49EA#ABU
Processor AMD A6-9220 RADEON R4, 5 COMPUTE CORES 2C+3G, 2500 Mhz, 2 Core(s), 2 Logical Processor(s)
BIOS Version/Date Insyde F.20, 01/11/2017
SMBIOS Version 3.0
Embedded Controller Version 27.31
BIOS Mode UEFI
BaseBoard Manufacturer HP
BaseBoard Model Not Available
BaseBoard Name Base Board
Platform Role Mobile
Secure Boot State On
PCR7 Configuration Elevation Required to View
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\system32
Boot Device \Device\HarddiskVolume1
Locale United Kingdom
Hardware Abstraction Layer Version = "10.0.16299.192"
Username LAPTOP-0ICVVEFB\User
Time Zone GMT Standard Time
Installed Physical Memory (RAM) 4.00 GB
Total Physical Memory 3.89 GB
Available Physical Memory 1.57 GB
Total Virtual Memory 4.58 GB
Available Virtual Memory 1.83 GB
Page File Space 704 MB
Page File C:\pagefile.sys
Device Encryption Support Elevation Required to View
Hyper-V - VM Monitor Mode Extensions Yes
Hyper-V - Second Level Address Translation Extensions Yes
Hyper-V - Virtualisation Enabled in Firmware No
Hyper-V - Data Execution Protection Yes
I'm having an issue with a brand new HP laptop restarting itself at least once per day. It seems to happen completely at random. Event Viewer and BlueScreenView blame Ntoskernl.exe for the restarts, and WhoCrashed tells me that the related error is WHEA_UNCORRECTABLE_ERROR.
I've tried running chkdsk and Memtest, but neither of them found anything wrong. I use Windows Defender for virus protection, and don't have any kind of overclocking in place. Barely anything has been installed or changed on this laptop at all, apart from a few updates that were installed via the HP Support Assistant app.
Could someone please help me to look into what might be causing these crashes?
Minidump zip:
Dropbox link
WhoCrashed report:
Specs:
OS Name Microsoft Windows 10 Home
Version 10.0.16299 Build 16299
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name LAPTOP-0ICVVEFB
System Manufacturer HP
System Model HP Laptop 15-bw0xx
System Type x64-based PC
System SKU 1WQ49EA#ABU
Processor AMD A6-9220 RADEON R4, 5 COMPUTE CORES 2C+3G, 2500 Mhz, 2 Core(s), 2 Logical Processor(s)
BIOS Version/Date Insyde F.20, 01/11/2017
SMBIOS Version 3.0
Embedded Controller Version 27.31
BIOS Mode UEFI
BaseBoard Manufacturer HP
BaseBoard Model Not Available
BaseBoard Name Base Board
Platform Role Mobile
Secure Boot State On
PCR7 Configuration Elevation Required to View
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\system32
Boot Device \Device\HarddiskVolume1
Locale United Kingdom
Hardware Abstraction Layer Version = "10.0.16299.192"
Username LAPTOP-0ICVVEFB\User
Time Zone GMT Standard Time
Installed Physical Memory (RAM) 4.00 GB
Total Physical Memory 3.89 GB
Available Physical Memory 1.57 GB
Total Virtual Memory 4.58 GB
Available Virtual Memory 1.83 GB
Page File Space 704 MB
Page File C:\pagefile.sys
Device Encryption Support Elevation Required to View
Hyper-V - VM Monitor Mode Extensions Yes
Hyper-V - Second Level Address Translation Extensions Yes
Hyper-V - Virtualisation Enabled in Firmware No
Hyper-V - Data Execution Protection Yes