BSOD NVidia GTX 570

Marius_13

Commendable
Apr 18, 2016
5
0
1,510
Hi everyone,

I was playing DotA2 earlier when suddenly my computer crashed with a good old bluescreen. I wasn't able to start it up again normally, safe mode works though. I read the dump file and googled the results. The posts suggested that the GPU is probably causing the bsod.

I deinstalled the driver for my graphics card (Nvidia GTX570 Phantom) and the computer started up normally, without safe mode. I downloaded the current drivers from the NVidia website and installed them, during the installation the program wanted a restart, I restarted and again it crashed.

Does that mean, that my GPU is dead? I uploaded the dump file on dropbox, link: https://www.dropbox.com/s/j0cp6qrwdo5vdhv/041816-28080-01.dmp?dl=0

Any help is greatly appreciated!

Thanks

Marius
 
Solution

OK, so you have two GPUs, one integrated and one external (which is the Nvidia GeForce GTX 570).
The Intel HD Graphics (the integrated) cause a lot of problems.
So follow the steps:
1) Go...
Hi,
please follow the steps:
1) Install DDU (Display Driver Uninstaller)
2) Boot in safe mode
3) Run the program, follow the steps, I will suggest you to search in Google how to use this program
4) When its done, reboot again in safe mode
5) Uninstall everything from Nvidia (GeForce Experience, etc.)
6) Reboot
7) Install GPU driver from GeForce website (for your OS and GPU 😉)
8) Reboot
You are done!
Any questions please ask!!!
 

Send me a screenshot of Device Manager-> Display Adapters and screenshot of dxdiag (you can open it by going to the start menu, typing dxdiag and then Enter, if something popup, click OK). I need the Display and the Render tab (if there isn't any Render tab, don't worry, just send me the Display tab)

 
Hi

here are the two screenshots:
device manager: https://www.dropbox.com/s/3xxxvqioijek84v/device%20manager.png?dl=0
display tab: https://www.dropbox.com/s/fh38kk99nghlhq0/display%20tab.png?dl=0

More information:
I (again) removed all the NVidia drivers using DDU and afterwards I put in an old ATI RAdeon 4650. I installed the drivers for it and it works. That excludes my motherboard as the source of the problem, right? Does this mean the old GPU is in fact broken or can it still be something software-related?

Thank you for your help!

Marius
 
Hm I could use the old computer I got the ATI Radeon from I guess... Do I have to remove the drivers of the Radeon first and then install the Nvidia ones or can I just leave them be? It's not my computer and I don't want to mess with it too much.

In case my GPU is broken I'll have to get a new one, I don't know too much about GPUs so I'd appreciate a little help here too!
My current computer:

Mainboard: Asrock Z77 Pro3
CPU: i5 3570k
Ram: 8GB (don't remeber the brand at the moment), 2 sticks 4GB each
Power supply: be quiet E9 500W
Monitor: Asus VG278HE (144Hz, 27")


My question would be: Would my computer be able to use a graphics card like maybe a GTX 960 to its full potential or would I waste a lot of it? Would that be enough of an upgrade for the next few years? Or would the CPU for example, be a bottleneck for games like Witcher 3/upcoming games?
I want to be able to play current games on the best settings (not absurdly ultra-realistic-modded settings but still).

The reason I'm asking is that I don't really want to afford a new CPU, Motherboard,... but I don't really want to get a graphics card that will be useless in a years.

Edit: If you (moderation of the forum) don't want this above mixed in with the problem-thread I'm sorry, please remove it.

 


You have a good CPU and motherboard, you can buy pretty much any graphics card and it won't be held back.

The 960 would work just fine, or you can go higher if you wish.
 

OK, so you have two GPUs, one integrated and one external (which is the Nvidia GeForce GTX 570).
The Intel HD Graphics (the integrated) cause a lot of problems.
So follow the steps:
1) Go to Device Manager -> expand Display Adapters, then disable the Intel HD Graphics
2) Right-click on the Nvidia driver and uninstall
3) Next is to open Programs and Features then uninstall anything related to Nvidia
4) Install the latest driver from here: http://www.nvidia.com/Download/index.aspx
5) Reboot the PC after the installation compleate
6) After the reboot do set Nvidia as the default GPU. You can see how here: http://nvidia.custhelp.com/app/answers/detail/a_id/2615/~/how-do-i-customize-optimus-profiles-and-settings%3F
7) Please send me the new screenshots (on the same things - the dxdiag and Display adapters) after you finish the steps

PS: The dump file tells me that this error is BSOD VIDEO_TDR_FAILURE (116)
I searched in Google from what is caused this and the most of them are caused from hardware failure (on the GPU)
and rarely from driver issue. I analyze the dump file, here is it:



Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7601.23392.amd64fre.win7sp1_ldr.160317-0600
Machine Name:
Kernel base = 0xfffff800`03254000 PsLoadedModuleList = 0xfffff800`03496730
Debug session time: Mon Apr 18 14:54:06.256 2016 (UTC - 4:00)
System Uptime: 0 days 0:00:29.099
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

VIDEO_TDR_FAILURE (116)
Attempt to reset the display driver and recover from timeout failed.
Arguments:
Arg1: fffffa800d7c6010, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: fffff8800f7a193c, The pointer into responsible device driver module (e.g. owner tag).
Arg3: 0000000000000000, Optional error code (NTSTATUS) of the last failed operation.
Arg4: 0000000000000002, Optional internal context dependent data.

Debugging Details:
------------------

TRIAGER: Could not open triage file : e:\dump_analysis\program\triage\modclass.ini, error 2

OVERLAPPED_MODULE: Address regions for 'Dxapi' and 'USBSTOR.SYS' overlap

FAULTING_IP:
nvlddmkm+15393c
fffff880`0f7a193c 48ff256d6d7200 jmp qword ptr [nvlddmkm+0x87a6b0 (fffff880`0fec86b0)]

DEFAULT_BUCKET_ID: GRAPHICS_DRIVER_TDR_FAULT

CUSTOMER_CRASH_COUNT: 1

BUGCHECK_STR: 0x116

PROCESS_NAME: System

CURRENT_IRQL: 0

STACK_TEXT:
fffff880`02996888 fffff880`10339134 : 00000000`00000116 fffffa80`0d7c6010 fffff880`0f7a193c 00000000`00000000 : nt!KeBugCheckEx
fffff880`02996890 fffff880`10338e3e : fffff880`0f7a193c fffffa80`0d7c6010 fffffa80`0aa95d50 fffffa80`0aa9e410 : dxgkrnl!TdrBugcheckOnTimeout+0xec
fffff880`029968d0 fffff880`0f60ff13 : fffffa80`0d7c6010 00000000`00000000 fffffa80`0aa95d50 fffffa80`0aa9e410 : dxgkrnl!TdrIsRecoveryRequired+0x1a2
fffff880`02996900 fffff880`0f639cf1 : 00000000`ffffffff 00000000`00000686 00000000`00000000 00000000`00000002 : dxgmms1!VidSchiReportHwHang+0x40b
fffff880`029969e0 fffff880`0f638437 : 00000000`00000102 00000000`00000006 00000000`00000686 00000000`00000000 : dxgmms1!VidSchiCheckHwProgress+0x71
fffff880`02996a10 fffff880`0f60b2d2 : ffffffff`ff676980 fffffa80`0aa9e410 00000000`00000000 00000000`00000000 : dxgmms1!VidSchiWaitForSchedulerEvents+0x1fb
fffff880`02996ab0 fffff880`0f637ff6 : 00000000`00000000 00000000`0000000f 00000000`00000080 fffffa80`0beebc58 : dxgmms1!VidSchiScheduleCommandToRun+0x1da
fffff880`02996bc0 fffff800`0355d476 : 00000000`04de0476 fffffa80`0aa92a00 fffffa80`069849c0 fffffa80`0aa92a00 : dxgmms1!VidSchiWorkerThread+0xba
fffff880`02996c00 fffff800`032b5726 : fffff800`03442e80 fffffa80`0aa92a00 fffff800`03450cc0 00000000`00000000 : nt!PspSystemThreadStartup+0x5a
fffff880`02996c40 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiStartSystemThread+0x16


STACK_COMMAND: .bugcheck ; kb

FOLLOWUP_IP:
nvlddmkm+15393c
fffff880`0f7a193c 48ff256d6d7200 jmp qword ptr [nvlddmkm+0x87a6b0 (fffff880`0fec86b0)]

SYMBOL_NAME: nvlddmkm+15393c

FOLLOWUP_NAME: MachineOwner

MODULE_NAME: nvlddmkm

IMAGE_NAME: nvlddmkm.sys

DEBUG_FLR_IMAGE_TIMESTAMP: 53b4446a

FAILURE_BUCKET_ID: X64_0x116_IMAGE_nvlddmkm.sys

BUCKET_ID: X64_0x116_IMAGE_nvlddmkm.sys

Followup: MachineOwner


So if my solution did not help, maybe your GPU is not working well or it's corrupted.
And last of all, you can look at this posts:

http://answers.microsoft.com/en-us/windows/forum/windows8_1-update/videotdrfailure/024703ed-974f-46cf-9f8e-d9f20cbd0c71?auth=1

https://forums.geforce.com/default/topic/544708/graphics_driver_tdr_fault/
 
Solution

Could you help me with this too? :)

About the GPU: What brand (or whatever it's called) would you recommend? I currently have a Gainward Phantom and I'm pretty happy with it/never had problems before..Can't blame it for dying after 4 years of extensive usage. I don't know too much about it though.

Another question: I read somewhere that the cooling paste gets worse when it ages, mine is 4 years old, should I replace it?

Thanks!
And how much more do I get for my money with the 970?

Edit: I think I'll get the 970, just not sure about what brand...
Edit 2: I did some reading and I think I'll just get something cheap (50 bucks)/maybe borrow an old card from a friend and use that until autumn. I read multiple times that the new cards will be a lot better than the current series.
I don't know if my logic makes sense, but currently the 970 is 1.5ish years old, which means that if I wait for the new ones for something like 6 months, the card will then effectively 2 years newer than the 970. Ah well... why did my GPU have to break :/.