Question BSOD on Battery Mode (Lenovo Y50-70)

[justhrishi]

I have a Lenovo Y50--70 (Touch) running Windows 10. 16GB ram, Intel(R) Core(TM) i7-4700HQ CPU @ 2.40GHz 2.40 GHz

I have notied that I keep getting a BSOD error on my system and 99% of the time its when im running on battery mode. Most times im just using Chrome or whatsapp. Happens often when I use Google Meet as well. However all this only while running on battery mode.

I have tried reading on on all solutions but just cant seem to identify the issue. So far I have updated all drivers and run a memory test as well. The issue still remains.

Windows Dump File: https://drive.google.com/file/d/1EEyBDCu4R5nDwDlx7IcodW0I8nGrAhr3/view?usp=sharing

Appriciate any help I can get.

Thanks.

 

[Colif]

Conversion of dumps

report - Click run as fiddle to see report

File: 101522-7265-01.dmp (Oct 15 2022 - 16:27:31)
BugCheck: [KERNEL_SECURITY_CHECK_FAILURE (139)]
*** WARNING: Unable to verify timestamp for Netwbw02.sys
Probably caused by: Netwbw02.sys (Process: System)
Uptime: 0 Day(s), 0 Hour(s), 58 Min(s), and 37 Sec(s)

Crash caused by:

Apr 30 2019

Netwbw02.sys

Intel Wireless WiFi Link driver https://downloadcenter.intel.com/

try running this and see if it has a newer WIFI driver - https://www.intel.com.au/content/www/au/en/support/intel-driver-support-assistant.html

 

[justhrishi]

Conversion of dumps

File: 101522-7265-01.dmp (Oct 15 2022 - 16:27:31)
BugCheck: [KERNEL_SECURITY_CHECK_FAILURE (139)]
*** WARNING: Unable to verify timestamp for Netwbw02.sys
Probably caused by: Netwbw02.sys (Process: System)
Uptime: 0 Day(s), 0 Hour(s), 58 Min(s), and 37 Sec(s)

Crash caused by:

Apr 30 2019

Netwbw02.sys

Intel Wireless WiFi Link driver https://downloadcenter.intel.com/

try running this and see if it has a newer WIFI driver - https://www.intel.com.au/content/www/au/en/support/intel-driver-support-assistant.html

Thanks Colif.

No new updates available. Anything else i could try?

Again. This happens only when I'm runnig on battery. Never faced the issue while on power.

 

[Colif]

have you looked at the battery?

https://answers.microsoft.com/en-us...crashing/70408849-fa46-44c2-9a99-ee3135269be0 (have a look at Pandasto's answer)

 

[justhrishi]

have you looked at the battery?

https://answers.microsoft.com/en-us...crashing/70408849-fa46-44c2-9a99-ee3135269be0 (have a look at Pandasto's answer)

Yes. I have checked the battery using multiple tests and by also examining it physically. No sign of bulge or damage at all.

Even Lenovo's built in system check (Lenovo Vantage) says battey is in good condition.

 

[Colif]

hmm, have you run this as some of your drivers from lenovo
https://pcsupport.lenovo.com/us/en/...book-lenovo/downloads/automatic-driver-update

Oct 02 2020

DPMDriver.sys

oddly i get one result for this being Dell Peripheral Manager which seems out of place

 

[justhrishi]

hmm, have you run this as some of your drivers from lenovo
https://pcsupport.lenovo.com/us/en/...book-lenovo/downloads/automatic-driver-update

Oct 02 2020

DPMDriver.sys

oddly i get one result for this being Dell Peripheral Manager which seems out of place

Yes I have run the lenovo drive update and it hasnt found any updates either. Infact I also used a thrid arty driver update programme to update drivers as well which did find some updated drivers compared to Lenovo. Hope that fixes the issue.

The Dell driver is probably from a USB hub that I had connected to once. I have removed the driver anyway for now.

I will try to replicate the conditions to trigger the BSOD again. Will see if it throws up anything else as I have recieved multiple types of BSOD errors in the past but strangely cant seem to find those logs anymore.

Thanks. Will post as soon as I can trigger another BSOD. Hoping it doesnt happen though

 

[Colif]

3rd party driver updater can make it worse as they aren't always accurate.

 

[justhrishi]

3rd party driver updater can make it worse as they aren't always accurate.

Yes I do understand. 3rd party was after I posted on this forum actually.

Just got another BSOD a few minutes after typing the last post. Minidump below.

https://drive.google.com/file/d/14zsJh5qZlv9BzSCO9n5bMgFeqV5jsU8K/view?usp=sharing

Not sure if it helps at all. I ahve noticed that everytime the BSOD triggers the batery is around 40-50% mark.

 

[justhrishi]

Just happened again. However it as a diff BSOD error.

BSOD: ATTEMPTED TO WRITE READ ONLY MEMORY

MINIDUMP: https://drive.google.com/file/d/1b1ozJr6ROw14ADvMGewq8bFHOBVpce5g/view?usp=sharing

This time again happen on battery at 50% mark.

 

[Colif]

About to have 4 days of bad weather so might not be on much until next week. We shall see.

Conversion of dumps

report - Click run as fiddle to see report


File: 102022-6859-01.dmp (Oct 20 2022 - 15:56:08)
BugCheck: [ATTEMPTED_WRITE_TO_READONLY_MEMORY (BE)]
Probably caused by: memory_corruption (Process: svchost.exe)
Uptime: 0 Day(s), 0 Hour(s), 07 Min(s), and 37 Sec(s)

File: 101822-10046-01.dmp (Oct 18 2022 - 20:24:01)
BugCheck: [SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007E)]
Probably caused by: memory_corruption (Process: System)
Uptime: 0 Day(s), 1 Hour(s), 09 Min(s), and 10 Sec(s)

report includes repeat of the first one I converted last week. I just noticed.
top one a driver tried to get CPU to write into an area only drivers can run in.
second one caused by GPU drivers. I just can't tell which one as the Laptop uses intel drivers on desktop and Nvidia in games. the drivers have to be able to hand over. So it depends what you were doing
Stack text just mentions DIrectX and its obviously Video actions, but no gpu driver name mentioned. It never does.

Mar 09 2017

igdkmd64.sys

Intel HD graphics driver

Jun 07 2022

nvlddmkm.sys

Nvidia Graphics Card driver http://www.nvidia.com/

You can use DDU below to uninstall both, but I wouldn't do it at same time. Windows should reload drivers on start, but its probably smart not to risk both at once.


You might want to take both intel and Nvidia off and try new drivers, see if that helps.

try running ddu in safe mode, remove display drivers, log back into normal mode and reinstall new drivers

How To - How to perform a CLEAN install of your video card drivers.

Updated 9-19-19 How to do a CLEAN install of your graphics card drivers using the Wagnard tools Display Driver Uninstaller A major issue on many systems is the presence of multiple graphics card drivers or drivers that have been incompletely uninstalled followed by the installation of...

forums.tomshardware.com

possible both errors caused by same drivers.