Question BSOD on brand new ASUS Rog Desktop PC ?

[chad morton]

Hey! I've recently purchased this ASUS ROG Strix GA35 G35DX about ten days ago. On the first day, after installing Steam, Discord, and Dota, within the first few hours I got a BSOD. (Worrisome obviously as I spent a lot of money on this.) I updated all my drivers and my computer was running fine. No issues or anything while playing all sorts of games. Then this past Sunday 05/29, I got yet another BSOD. This time I downloaded "WhoCrashed" and attempted to fix the issue myself to no avail.

After analyzing the memory dump I got the error: WHEA_UNCORRECTABLE_ERROR

Which apparently is a hardware issue. The only problem is, I'm confused as to what it could be. I haven't been able to replicate the BSOD, although both crashes happened while I played Dota 2, despite me playing much more demanding games. This is a brand new computer so I'm not sure what the issue could be. I don't think it's heat related as all my temperatures seem to be low. While doing research for hours trying to fix the issue I stumbled across a youtube video that said optimizing defaults in my BIOS could fix the issue. I haven't tried it yet, only because tampering with anything in the BIOS terrifies me, so I figured I'd get expert opinions first.

Any suggestions on how to fix the issue?


SPECS

• AMD Ryzen 7-5800X 3.8GHz Processor
• NVIDIA GeForce RTX 3070 8GB GDDR6
• 32GB DDR4-3200 RAM
• 1TB SSD+1TB HDD
• Microsoft Windows 10 Pro
• 2x2 Wi-Fi 6 (802.11ax)+Bluetooth 5.0

 

[Koekieezz]

Hey! I've recently purchased this ASUS ROG Strix GA35 G35DX about ten days ago. On the first day, after installing Steam, Discord, and Dota, within the first few hours I got a BSOD. (Worrisome obviously as I spent a lot of money on this.) I updated all my drivers and my computer was running fine. No issues or anything while playing all sorts of games. Then this past Sunday 05/29, I got yet another BSOD. This time I downloaded "WhoCrashed" and attempted to fix the issue myself to no avail.

After analyzing the memory dump I got the error: WHEA_UNCORRECTABLE_ERROR

Which apparently is a hardware issue. The only problem is, I'm confused as to what it could be. I haven't been able to replicate the BSOD, although both crashes happened while I played Dota 2, despite me playing much more demanding games. This is a brand new computer so I'm not sure what the issue could be. I don't think it's heat related as all my temperatures seem to be low. While doing research for hours trying to fix the issue I stumbled across a youtube video that said optimizing defaults in my BIOS could fix the issue. I haven't tried it yet, only because tampering with anything in the BIOS terrifies me, so I figured I'd get expert opinions first.

Any suggestions on how to fix the issue?


SPECS

• AMD Ryzen 7-5800X 3.8GHz Processor
• NVIDIA GeForce RTX 3070 8GB GDDR6
• 32GB DDR4-3200 RAM
• 1TB SSD+1TB HDD
• Microsoft Windows 10 Pro
• 2x2 Wi-Fi 6 (802.11ax)+Bluetooth 5.0

could you give a cpuz screenshot at mainboard tab? also what rog pc did you use (the series)?