Question BSOD on gaming laptop even after fresh install and repair Help!

supremekaiqc

Commendable
Feb 11, 2018
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Hi I have been getting BSOD on my brand new laptop so i sent it back for warranty repair they changed the motherboard but then i still got blue screens so i sent it back they reloaded OS, then i still got blue screens i sent it back they changed the main board again. and now two days after i received it from repair i get this blue screen ---> Dump File ---> https://1drv.ms/u/s!AjrBAQJVJgQT9xgWwu2sYyb84LPM

can anyone help with this?

I have checked the ram and the hard drives it says they are fine.

Overview

-------------------------------------------------------------------------


Machine Acer - Predator PH315-51

Operating System Microsoft Windows 10 Famille (64-bit)

Memory 16 GB

Processor Intel(R) Core(TM) i7-8750H CPU @ 2.20GHz

Motherboard CFL - Sienta_CFS

Video Cards Intel(R) UHD Graphics 630

Monitors AUO B156HAN07.1

Hard Disk ST2000LX001-1RG174 (2,0 TB)

Network Card Intel(R) Wireless-AC 9560 160MHz


CPU
-------------------------------------------------------------------------
Processor
Name Intel Core i7 8750H

Code Name Coffee Lake

TDP 45 W

Package Socket 1440 FCBGA

Technology 14 nm

Core Voltage 1,16 V

Specification Intel(R) Core(TM) i7-8750H CPU @ 2.20GHz

Family 6

Model --

Stepping --

Ext. Family --

Ext. Model --

Revision U0

Instructions MMX , SSE, SSE2, SSE3, SSSE3, SSE4.1, SSE4.2, x86-64, NX, VMX, AES, AVX, AVX2, FMA3



Clocks

Core Speed 3990,2 MHz

Multiplier x 40

Bus Speed 99,8 MHz

QPILink --



Cache

L1 Data 6 x 32 KBytes

L1 Inst 6 x 32 KBytes

Level 2 6 x 256 KBytes

Level3 9216 KBytes





Motherboard

-------------------------------------------------------------------------



Motherboard

Manufacturer CFL

Model Sienta_CFS V1.26

Chipset Intel Coffee Lake

Revision 07

Southbrige Intel HM370

Revision 10

LPCIO --



BIOS

Core Speed Insyde Corp.

Version V1.26

Date 03/27/2019



Graphic Interface

Version --

Transfer Rate --

Max. Supported --





Memory

-------------------------------------------------------------------------



General

Type DDR4

Size 16384 MBytes

Channel# --

DC Model --

NB Frequency --



Timings

DRAM Frequency 1330,1 MHz

FSB:DRAM --

CAS# Latency(CL) 19 clocks

RAS# to CAS# Delay(tRCD) 19 clocks

RAS# Precharge(tRP) 19 clocks

Cycle Time(rRAS) 43 clocks

Bank Cycle Time(tRC) --

Command Rate(CR) 2 clocks





Graphics

-------------------------------------------------------------------------



GPU

Name NVIDIA GeForce GTX 1060

Code Name GP106

Technology 16 nm

Revision --



Clocks

Core 1404,5 MHz

Shader --

Memory 4006,8 MHz



Memory

Size 6144 MBytes

Type 8

Bus Width --
 

howtobeironic

Respectable
Jun 16, 2018
339
21
1,915
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Here's a try at it. (My computer also bit the dust once in the meantime, that's why I got silent.)

The dumps you have sent regularly notes a memory corruption, and a system service exception most usually from a driver. The latter is pretty unlikely to persist after an OS reinstall.

What did you use to check the memory? Windows' own tool? That may not have been enough. Try it with Memtest86+. Flash on a USB, boot from it, leave to chill overnight. Anything other than zero errors is bad.
 

supremekaiqc

Commendable
Feb 11, 2018
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What did you use to check the memory? Windows' own tool? That may not have been enough. Try it with Memtest86+. Flash on a USB, boot from it, leave to chill overnight. Anything other than zero errors is bad.
[/QUOTE]

yeah i did the memtest86 and the windows memtest all went good and i presume at acer facility they did it too.
 

howtobeironic

Respectable
Jun 16, 2018
339
21
1,915
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Then it would most likely be the motherboard, but that was also changed as you said. There are pretty much no other part that would cause a BSOD of that kind. I don't have an idea.
 

neojack

Prominent
Apr 4, 2019
434
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790
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Uh, it's a laptop and he has already checked the drive.

laptop too uses PSUs. they are just external and can fail the same way as internal PSUs.

did you think it was just a power cord ? there is a transformer inside the brick. i manage like 50 laptops at work. they fail fairly often


The drive is SSD NVME 256gb at 92% health perfect condition it says
I wish they would have replaced it when i sent it but if they didnt its cause it should be ok

ok i see what you did here.
you used a tool like samsung magician or crucial storage executive to check the drive wear.
that's good, but thats not enough.


check your partitions (file system)

open the command window as administrator

chkdsk C: /f /r /b

it will ask if you want to do this at next reboot, click yes or type "y" as asked on the screen

it will run on your screen then boot windows. to get the results follow this procedure


then you can do the chkdsk command again for your other partitions. especially the gaming partition


Check your ssd (hardware)
i don't know the brand of your ssd, but the manufacturer should have release a specialized software to manage it.
samsung = samsung magician
Crucial = Storage executive

install the tool and check in the app if you have a tool to check the drive thoroughly

you may want to disable / uninstall the antivirus before to avoid conflits. Especially since you are essentially in a tests environment


check the OS files

in command window as admin

sfc /scannow
 
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supremekaiqc

Commendable
Feb 11, 2018
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check your partitions (file system)

open the command window as administrator

chkdsk C: /f /r /b

it will ask if you want to do this at next reboot, click yes or type "y" as asked on the screen

it will run on your screen then boot windows. to get the results follow this procedure


then you can do the chkdsk command again for your other partitions. especially the gaming partition


Check your ssd (hardware)
i don't know the brand of your ssd, but the manufacturer should have release a specialized software to manage it.
samsung = samsung magician
Crucial = Storage executive

install the tool and check in the app if you have a tool to check the drive thoroughly

you may want to disable / uninstall the antivirus before to avoid conflits. Especially since you are essentially in a tests environment


check the OS files

in command window as admin

sfc /scannow
ok my ssd is: INTEL SSDPEKKW256G7 = Intel(R) SSD 600p Series 256gb
so i downloaded Intel SSD Toolbox it says its in Perfect Condition.

i ran sfc / scan now for no integrity violations

I ran chkdsk it gave me that

Checking file system on C:
The type of the file system is NTFS.
Volume label is Acer.

A disk check has been scheduled.
Windows will now check the disk.

Stage 1: Examining basic file system structure ...
643840 file records processed.
File verification completed.
Phase duration (File record verification): 7.40 seconds.
17281 large file records processed.
Phase duration (Orphan file record recovery): 0.00 milliseconds.
0 bad file records processed.
Phase duration (Bad file record checking): 1.53 milliseconds.

Stage 2: Examining file name linkage ...
1543 reparse records processed.
888780 index entries processed.
Index verification completed.
Phase duration (Index verification): 21.71 seconds.
0 unindexed files scanned.
Phase duration (Orphan reconnection): 1.14 seconds.
0 unindexed files recovered to lost and found.
Phase duration (Orphan recovery to lost and found): 317.05 milliseconds.
1543 reparse records processed.
Phase duration (Reparse point and Object ID verification): 7.84 milliseconds.

Stage 3: Examining security descriptors ...
Cleaning up 1267 unused index entries from index $SII of file 0x9.
Cleaning up 1267 unused index entries from index $SDH of file 0x9.
Cleaning up 1267 unused security descriptors.
Security descriptor verification completed.
Phase duration (Security descriptor verification): 88.68 milliseconds.
122471 data files processed.
Phase duration (Data attribute verification): 1.71 milliseconds.
CHKDSK is verifying Usn Journal...
35119456 USN bytes processed.
Usn Journal verification completed.
Phase duration (USN journal verification): 229.35 milliseconds.

Stage 4: Looking for bad clusters in user file data ...
643824 files processed.
File data verification completed.
Phase duration (User file recovery): 16.21 minutes.

Stage 5: Looking for bad, free clusters ...
23845466 free clusters processed.
Free space verification is complete.
Phase duration (Free space recovery): 0.00 milliseconds.

Windows has scanned the file system and found no problems.
No further action is required.

248882175 KB total disk space.
152450844 KB in 415906 files.
287956 KB in 122472 indexes.
0 KB in bad sectors.
761507 KB in use by the system.
65536 KB occupied by the log file.
95381868 KB available on disk.

4096 bytes in each allocation unit.
62220543 total allocation units on disk.
23845467 allocation units available on disk.
Total duration: 16.72 minutes (1003730 ms).

Internal Info:
00 d3 09 00 12 37 08 00 4b 91 0f 00 00 00 00 00 .....7..K.......
32 01 00 00 d5 04 00 00 00 00 00 00 00 00 00 00 2...............

Windows has finished checking your disk.
Please wait while your computer restarts.
 

supremekaiqc

Commendable
Feb 11, 2018
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ah yes of course sorry ! you did well i hope we will figure this problem out
Ok i finished the chkdsk on my second harddrive the 2tb hdd and it took about 6hours damn

the results are there but sorry if it's in french you can use google translate but anyways it says no error found

Disk Drive 2TB HDD.

Étape 1 : Examen de la structure du système de fichiers de base...
13568 enregistrements de fichier traités. reste : 529:55:51 ..
La vérification des fichiers est terminée.
Durée de la phase (Vérification des enregistrements de fichiers) : 780.60 millisecondes.
0 enregistrements de grand fichier traités. : 529:55:42 ...
Durée de la phase (Récupération des enregistrements de fichiers orphelins) : 1.26 millisecondes.
0 enregistrements de fichier incorrect traités. : 529:55:34
Durée de la phase (Vérification des enregistrements de fichiers incorrects) : 0.20 millisecondes.

Étape 2 : Examen de la liaison des noms de fichiers...
133 enregistrements d’analyse traités. reste : 529:53:13 .. .
15092 entrées d’index traitées. : 31:15:53 .
La vérification des index est terminée.
Durée de la phase (Vérification de l'index) : 1.28 secondes.
0 fichiers non indexés analysés. : 31:15:23 ..
Durée de la phase (Reconnexion orpheline) : 1.55 millisecondes.
0 fichiers non indexés récupérés dans le répertoire des fichiers perdus et trouvés.
Durée de la phase (Récupération orpheline vers éléments perdus et trouvés) : 1.69 millisecondes.
133 enregistrements d’analyse traités. reste : 31:14:44
Durée de la phase (Vérification de l’ID d’objet et du point de réanalyse) : 1.24 millisecondes.

Étape 3 : Examen des descripteurs de sécurité...
La vérification des descripteurs de sécurité est terminée.
Durée de la phase (Vérification du descripteur de sécurité) : 13.54 millisecondes.
763 fichiers de données traités. e : 31:10:57 .
Durée de la phase (Vérification des attributs de données) : 0.80 millisecondes.
CHKDSK vérifie le journal USN...
12871536 octets USN traités. :20:27 ...
Vérification du journal USN terminée.
Durée de la phase (Vérification du journal USN) : 232.29 millisecondes.

Étape 4 : Recherche de clusters incorrects dans les données des fichiers utilisateur...
État d’avancement : 8959 de 13552 effectué(s) ; Étape : 66% ; Total : 4% ; Heure de fin reste : 4:33:05
13552 fichiers traités. : 7:25:43 ..
La vérification des données du fichier est terminée.
Durée de la phase (Récupération des fichiers utilisateur) : 29.06 minutes.

Étape 5 : Recherche de clusters libres incorrects...
458257284 clusters libres traités. n reste : 0:00:00 .
La vérification de l’espace libre est terminée.
Durée de la phase (Récupération d’espace libre) : 0.00 millisecondes.

Windows a analysé le système de fichiers sans trouver de problème.
Aucune autre action n’est requise.

1953497087 Ko d’espace disque au total.
120312500 Ko dans 12556 fichiers.
3380 Ko dans 764 index.
0 Ko dans des secteurs défectueux.
152067 Ko utilisés par le système.
65536 Ko occupés par le fichier journal.
1833029140 Ko disponibles sur le disque.

4096 octets dans chaque unité d’allocation.
488374271 unités d’allocation au total sur le disque.
458257285 unités d’allocation disponibles sur le disque.
Durée totale : 29.10 minutes (1746276 ms).
 

neojack

Prominent
Apr 4, 2019
434
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pas de problème je suis français aussi !
es-tu québécois ?

je traine sur le net en anglais pour m'améliorer. c'est pas toujours facile de me faire comprendre !

bon pour ton ordi, la seule piste que j'ai c'est le bloc transfo. il faudrait en essayer un autre. si tu es à Montreal je peux te recommander une boutique où ils ont du matériel, il y auront peut etre un PSU que tu pourras essayer sur place.

la boutique c'est dantech.ca , ils sont sur st denis, métro Laurier / mont-royal, tu peux trouver leurs coordonnées sur leur site web.
 

supremekaiqc

Commendable
Feb 11, 2018
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1,530
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pas de problème je suis français aussi !
es-tu québécois ?

je traine sur le net en anglais pour m'améliorer. c'est pas toujours facile de me faire comprendre !

bon pour ton ordi, la seule piste que j'ai c'est le bloc transfo. il faudrait en essayer un autre. si tu es à Montreal je peux te recommander une boutique où ils ont du matériel, il y auront peut etre un PSU que tu pourras essayer sur place.

la boutique c'est dantech.ca , ils sont sur st denis, métro Laurier / mont-royal, tu peux trouver leurs coordonnées sur leur site web.
Ouais lol jsuis dmontreal xd

ouais ben un PSU que jpx essayer sur place va pas maider gros gros pcq jpogne 1 BSOD genre par mois alors faudrait genre que jlachete :/ sinon pour vrai jai tout tout fait y peut pas avoir beaucoup dautre solutions lol en touka si c juste le AC/DC adapter jsuis down lol.
 

neojack

Prominent
Apr 4, 2019
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bon sinon il y a autre chose que tu peux faire

tu achetes un power supply sur amazon, et tu as 30 jours pour le renvoyer si jamais tu as toujours des BSOD
tu peux faire une recherche par le modèle number qui est écrit sur le power supply.
je crois que c'est ADP-180MB

si oui il y aurait cette annonce :

peut etre qu'il y en a d'autres moins cher
 

supremekaiqc

Commendable
Feb 11, 2018
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1,530
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bon sinon il y a autre chose que tu peux faire

tu achetes un power supply sur amazon, et tu as 30 jours pour le renvoyer si jamais tu as toujours des BSOD
tu peux faire une recherche par le modèle number qui est écrit sur le power supply.
je crois que c'est ADP-180MB

si oui il y aurait cette annonce :

peut etre qu'il y en a d'autres moins cher

oh mais, quand jai ramener mon ordi pour reparation a acer (3 fois), jai utiliser un autre laptop acer en attendant et jai utiliser le meme chargeur que sur mon predator helios 300 et 0 bluescreens en longtemps en fait juste jamais de blue screens ever sur lautre laptop
 
the debugger shows that the system bugchecked in MSRPC.sys it reports that there are 23 modifications to this file
you might see if running cmd.exe as a admin
then run
dism.exe /online /cleanup-image /restorehealth

to see if it fixes the file (I think that is the command, it has been a long time since used it)

msrpc is microsoft remote procedure call. this would be a target of malware so be sure to do a virus scan after you repair the file


I just looked at another memory dump from yesterday, it showed that something wrote over the data for the storage driver.
iaStorAC.sys Fri Jul 17 01:51:15 2020

at the point in the dump you can not tell if the driver modified the data in memory of if another driver overwrote the data and this driver just used the modified data and crashed. most often if you don't have a hacked system it will be a bug in the driver.

i do not see any corrupted system files in the debugger. if you do not have malware, the i would suspect some of the razer software drivers you have installed.
you might just try to remove them if you do not need them otherwise you will have to set the system to use verifier.exe so that the system calls a bugcheck when a driver writes outside of its assigned memory rather than when a different driver uses the corrupted memory. (it could be minutes or hours later)
these problems are never fun to isolate.
i would suspect some of these drivers:
AcerAirplaneModeController.sys
RzDev_0085.sys
RzDev_0306.sys
RzCommon.sys
the razer files are dated Mon Feb 17 19:01:01 2020 so look for a update from the vendors website otherwise you will have to use verifier.exe to find out what the problem is. (it opens up a lot more issues)

- you might also look for a bios update. I could not read the bios info but I can see that your cpu came out april of 2018
so you might have bios updates to install.

you might also remove your overclock software but it would never cause this actual problem. you have a strange over clock of 8Hz
sounds more like a mistake.
 
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